As a business, if you expect to have repeat customers and get recommendations to friends, you must treat customers fair. Nordstrom’s customers understand that their salespeople are employees and represent the company as a whole.
In some industries, like real estate, the customer service line is not as clear. An Agency is a legal relationship whereby you authorize and agent to act on your behalf in a transaction. These responsibilities far exceed just treating someone fairly.
Buyers and sellers can expect from a real estate salesperson or broker honesty, CONTINUE READING--->