FAQ: When does our client relationship with you end?

Real Estate Broker/Owner CA#01772851 HI#RB21268

Most real estate professionals feel very "protective" when it comes to our clients with whom we have completed real estate transactions in the past.

We all aspire to the notion of "become our clients for life" because we want your repeat business, even though you might not change homes more than every 10 to 30 years. Yes, we plan to be in business still whenever you are ready to move up, or downsize, or relocate, or wherever life takes you.

Yes, we will even refer another agent if you move out of the area.

But what we really aspire to is for you to refer business to us!

Nothing makes our day better as when we get a call from someone who tells us they were referred to us  by you, our loyal "client" who was so happy with how we handled your transaction--whenever that was.

Even though, from a standpoint of a "client relationship" as defined by our real estate laws, our contractual relationship with you ends when the transaction closes.

So for all of us who have "advised" you during the transaction, it is all those extra services beyond what we are required to do to get to the closing table, that makes all the difference in how you rate us.

Here are some of the things that make us stand out and which you will remember, hopefully, for a lifetime.

1. How we were there to answer your questions step by step.

2. How we made it as stress-less as possible, start to finish.

3. How comfortable you felt, being able to reach us, never feeling out of the loop.

4. How we cared and stayed in touch, even beyond our "contractual client relationship".

I'm sure there are a whole lot of other traits that you are looking for when choosing your real estate professional, what makes us special to a point that you would recommend us to your family and friends.

Tell us what YOU think is important to be remembered.


Posted by

Hella Rothwell at Carmel Beach during Concours WeekCarmel-by-the-Sea Beach and Pebble Beach Golf Course California

Whether buying or selling oceanfront, oceanview, commercial or any type of real estate in Carmel, Pebble Beach, Pacific Grove, Monterey, Carmel Valley and Big Sur, I can help you. Call me and let's meet in my Carmel-by-the-Sea office in Su Vecino Court on Dolores between 5th & 6th.

Or we can just chat on the phone to discuss your real estate needs.

Are you out of the area? No problem, I often never even meet my clients. The whole transaction is handled long distance.

As an independent real estate broker licensed in California and Hawaii, I can represent you with residential real estate, commercial properties & investment opportunities.

For more information

www.HellaRothwell.com & www.RothwellRealty.com

& www.HellaHawaii.com

Member: National Association of REALTORS, California Association of REALTORS, Hawaii Association of REALTORS, Del Norte Association of REALTORS, Honolulu Board of REALTORS. Also MLS Listings in California.


Hella Mitschke Rothwell (R)

Real Estate Broker/Owner/Realtor®
Licensed in California #01772851 & Hawaii #RB-21268

Tel. 831-626-4000 

Fax 1-877-822-9332

ROTHWELL REALTY INC.: Su Vecino Court, Lincoln & Dolores between 5th & 6th, Carmel-by-the-Sea, CA 93921


MAILING: P.O. Box 4554, Carmel-by-the-Sea, CA 93921

Email: HellaRothwell@gmail.com

Hella Rothwell's Facebook Page       Hella Rothwell's YouTube videos      REALTOR LOGO      Equal Housing Logo


Disclaimer: Hella Rothwell does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.


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Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Good morning, Hella M. Rothwell, Broker/Realtor® staying visible is the easiest way to be remembered.... and that's the benefit of consistent branding and marketing yourself and what you do.... a satisfied client will not forget you... and a dissatisfied client will not forget you either!!!!

Jun 24, 2017 05:18 AM #1
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Great topic, Hella. The personal relationship for me never ends. The contractual, of course, expires at the end of the transaction.

Jun 24, 2017 06:37 AM #2
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Hella M. Rothwell, Broker/Realtor® - here is my thought.  It comes down to "People will forget what you did but they will never forget how you made them feel."

Jun 24, 2017 07:56 AM #3
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


The personal relationship continues in so many cases.  We found our hairdresser his space, and still use his service, as well a big wine warehouse for our favorite wine place in Los Angeles.  A

Jun 24, 2017 02:08 PM #4
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Hella M. Rothwell, Broker/Realtor®

Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea
How can I help you with Carmel, California real estate?
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