No One Likes Delays, Especially When Buying a Home

Real Estate Agent with Value Added Service, 602-620-2699 SA5376460000

My plane was delayed recently while traveling recently to see my daughter in Texas.   The reason for the delay was a broken armrest. WHAAAAT!!  How could that delay a flight?  It's typical to think of bad weather or mechanical issues when planes are delayed - not arm rests!   I guess repairmen take up space for boarding.  No one likes delays, especially when buying a home!



The buying public expects good service or they'll move on to another provider.   Whether you’re waiting at the doctor’s office or at a checkout counter, no one really likes waiting for very long for anything, nor if they're buying a home.


The day before my planned departure, my buyer clients were travelling from Texas to Arizona– funny coincidence. The Texas buyers arrived in Phoenix the night before closing on their home. No one likes delays, especially when buying a home. 


The buyers had originally contacted me to see one of my listings in late April.   They had arrived in town after accepting her new employment position and were anxiously searching for a home.  As they drove around, they contacted listing agents in areas they liked.  So when I met them at my listing, I asked if they wanted me to save them some time.  Right question!


Scouring the MLS for homes on larger lots under a specific price was challenging.  Our search extended past the normal boundaries of Phoenix.  Needing an acre for horses and with wide open spaces was finally accomplished! 


The buyers' Texas home wasn't  listed for sale when we wrote the offer on her new home in Arizona.  During my initial discussions we talked about financing and the need for their home to be listed for sale.  They assured me their Texas realtor had already researched their home.  Speaking with her on the phone, she advised the home would sell quckly.  So we wrote an offer. 


 This was a longshot since her home wasn’t listed for sale and the agent had to convince the seller to accept our offer and especially since this is a sellers market.  They accepted our offer and the Texas home was listed for sale and went under contract a couple of days later.  Whew!  Onward with no delays!


The process of buying her home in Arizona was routine, except that the buyer never saw the home.  She viewed and examined online photos while we discussed various aspects of the home.  I drove to the home and used the Skype app due to our noncompatible phones  to “facetime” together while I showed her the home from my phone.  She accepted the home and we finalized a contract.


No One Likes DelaysThe home inspection went very well as this home had been under contract before and major repairs were already completed, including pumping and inspecting the septic system.  This home is also on a shared well with 4 other homes.  So all systems were reviewed as to the well agreement,  septic inspection, etc. 



All of my buyers receive complimentary energy audits and this went well.  The energy audit showed the ducts not to be leaking and since the home was built in 2005, everything was new enough that the buyers don’t have to do major remodeling.  The seller took great care of the home and it is move-in ready.


So all systems are go and the buyer is driving from Texas to Arizona.  Once they arrived in town, they drove straight to the home after checking into a hotel for their overnight stay before the closing date of the next day.  Once I heard they were driving to the home, I made a beeline straight for the house.


Since they had never seen the home, I didn’t want to NOT be available for that initial response upon seeing it.  They were blown over that everything was exactly what they were looking for.  The home was clean, painted, and ready to go.  They are so excited and are unloading their truck as of this writing. No One Likes Delays



Managing expectations for a relocation type purchase is critical to make sure everything is in place.  The escrow officer did an amazing job in managing this transaction.  Because I had back to back signings for two different buyers that morning, she made sure to bring in a mobile notary to handle the second signing to work on this one so there were NO DELAYS.  After the mobile notary finished with my second client, she was ready to work on this file to stay on track.  Excellent management of this sale by Lawyers Title.


And the lender was just as proficient.  Matthew Thorne and his team at Prime Lending did a great job of managing this sale with minimal delays, even though we were almost thrown a curve due to flood insurance.  A two-day delay is minor in the grand scheme of a home sale.  My buyers stayed at their other property until I gave them the green light to start driving to Arizona. 



Thanks to my team of folks for handling this like true pros!  The new buyer appreciates you and loves their new home. 


Having a team of the best professionals in place is the best way to make sure there are no delays for my clients.  No one likes delays, especially when buying a home.


Oh, and I’m not telling the airline crew about the cracked tray table lest they delay the next flight!

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8388 E Hartford Dr., Suite 100

Scottsdale, AZ 85255                                                         

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no one likes delays

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Lauren Williams, CPO
Casual Uncluttering LLC - Woodinville, WA
Professional Organizer: Puget Sound homes

Jan Green Great blog!! A little of everything - adventure, humor, great advice. I LOVE your courtesy of a free energy audit. I learned the hard way how priceless those are, and intend to have one the same day I ever get keys in my hand again.

Jul 03, 2017 08:42 PM #1
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Congratulations to you and to your buyers, Jan. There are so many opportunities for delays when buying a home. But it's always nice when things go as planned, or nearly so! It pays to have contingency plans, just in case


Jul 03, 2017 10:46 PM #2
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Yes managing the expectations of the clients makes a huge difference, loved your points especially this one:

The buying public expects good service or they'll move on to another provider.   Whether you’re waiting at the doctor’s office or at a checkout counter, no one really likes waiting for very long for anything, nor if they're buying a home.


Reminds me of this platform about the Photo Upload, just ask Debra Leisek :))Endre

Jul 03, 2017 10:59 PM #3
Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Jan awesome job!  And I'm sure the buyers are going to love their new home in AZ.  Looks like that is out towards Whitman?  I have a few clients out that way and it's always a treat putting on those cowboy boots Good to see you yesterday albeit a very sad day.

Jul 04, 2017 08:58 AM #4
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Glad you are considering an Energy Audit Lauren Williams .  Don't wait to perform one when you close.  Get one done during the inspection period.  Get the sellers permission and disclose you're doing one and explain the buyer wants to understand the systems of the home.  Works like a charm.  Thank you for commenting and Happy 4th!

Yes it does  Jeff Dowler .  Contingency plans are important in the event that something doesn't go just as planned.  We know that too well!  Have a wonderful 4th!

Thank you Endre Barath, Jr. !  That's what sealed our relationship from the very beginning.  The buyers and I connected because I raced out to meet them and showed them my listing and then we had a frank conversation.  Worked well all the way through to the closing.  Have a great 4th of July!  Will check out Debra's post .

Thank you  Anna Banana Kruchten, CRS !  Yes, their home is in Wittmann - good guess!  Love driving the new 303 - a breeze with little traffic - for now!  It's nice to get out and just drive in silence and appreciate the amazing desert views out there.  Yes, likewise great seeing you.  I look forward to writing a post when we get those pictures.  Have a wonderful day today with your friends!  I just made homemade ice cream and potato salad.  

Happy 4th of July


Jul 04, 2017 10:49 AM #5
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Jan Green

HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN
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