My plane was delayed recently while traveling recently to see my daughter in Texas. The reason for the delay was a broken armrest. WHAAAAT!! How could that delay a flight? It's typical to think of bad weather or mechanical issues when planes are delayed - not arm rests! I guess repairmen take up space for boarding. No one likes delays, especially when buying a home!
The buying public expects good service or they'll move on to another provider. Whether you’re waiting at the doctor’s office or at a checkout counter, no one really likes waiting for very long for anything, nor if they're buying a home.
The day before my planned departure, my buyer clients were travelling from Texas to Arizona– funny coincidence. The Texas buyers arrived in Phoenix the night before closing on their home. No one likes delays, especially when buying a home.
The buyers had originally contacted me to see one of my listings in late April. They had arrived in town after accepting her new employment position and were anxiously searching for a home. As they drove around, they contacted listing agents in areas they liked. So when I met them at my listing, I asked if they wanted me to save them some time. Right question!
Scouring the MLS for homes on larger lots under a specific price was challenging. Our search extended past the normal boundaries of Phoenix. Needing an acre for horses and with wide open spaces was finally accomplished!
The buyers' Texas home wasn't listed for sale when we wrote the offer on her new home in Arizona. During my initial discussions we talked about financing and the need for their home to be listed for sale. They assured me their Texas realtor had already researched their home. Speaking with her on the phone, she advised the home would sell quckly. So we wrote an offer.
This was a longshot since her home wasn’t listed for sale and the agent had to convince the seller to accept our offer and especially since this is a sellers market. They accepted our offer and the Texas home was listed for sale and went under contract a couple of days later. Whew! Onward with no delays!
The process of buying her home in Arizona was routine, except that the buyer never saw the home. She viewed and examined online photos while we discussed various aspects of the home. I drove to the home and used the Skype app due to our noncompatible phones to “facetime” together while I showed her the home from my phone. She accepted the home and we finalized a contract.
The home inspection went very well as this home had been under contract before and major repairs were already completed, including pumping and inspecting the septic system. This home is also on a shared well with 4 other homes. So all systems were reviewed as to the well agreement, septic inspection, etc.
All of my buyers receive complimentary energy audits and this went well. The energy audit showed the ducts not to be leaking and since the home was built in 2005, everything was new enough that the buyers don’t have to do major remodeling. The seller took great care of the home and it is move-in ready.
So all systems are go and the buyer is driving from Texas to Arizona. Once they arrived in town, they drove straight to the home after checking into a hotel for their overnight stay before the closing date of the next day. Once I heard they were driving to the home, I made a beeline straight for the house.
Since they had never seen the home, I didn’t want to NOT be available for that initial response upon seeing it. They were blown over that everything was exactly what they were looking for. The home was clean, painted, and ready to go. They are so excited and are unloading their truck as of this writing.
Managing expectations for a relocation type purchase is critical to make sure everything is in place. The escrow officer did an amazing job in managing this transaction. Because I had back to back signings for two different buyers that morning, she made sure to bring in a mobile notary to handle the second signing to work on this one so there were NO DELAYS. After the mobile notary finished with my second client, she was ready to work on this file to stay on track. Excellent management of this sale by Lawyers Title.
And the lender was just as proficient. Matthew Thorne and his team at Prime Lending did a great job of managing this sale with minimal delays, even though we were almost thrown a curve due to flood insurance. A two-day delay is minor in the grand scheme of a home sale. My buyers stayed at their other property until I gave them the green light to start driving to Arizona.
Thanks to my team of folks for handling this like true pros! The new buyer appreciates you and loves their new home.
Having a team of the best professionals in place is the best way to make sure there are no delays for my clients. No one likes delays, especially when buying a home.
Oh, and I’m not telling the airline crew about the cracked tray table lest they delay the next flight!