Is your agent the reason why your offer was rejected?

By
Real Estate Broker/Owner with WHISPERING PINES REALTY 20398180

Here in Minnesota many of the agents including myself personally present our offers.

Especially in Multiple offer situations.

A few years back there was 3 of us chatting waiting to be called in.

When the agent came out one of the other agents, (a young lady from a large agency) jumped up and proclaimed to be first.

 

She came out with a smirk and told us...Good Luck, I have it in the bag.

The other agent went next and then myself.

I was in with the agent and the sellers for a longer time than the other two.

 

After they had no more questions I went outside with the others.

5 minutes later I was told to come back in and the other two we sent away.    The young agent wanted to talk with the Sellers again, but the sellers said no.

 

I was told my offer was NOT the highest.  But, If my clients would come up in their offer by $2500 they would accept it as written.

I excused myself old my client and she said YES!!

 

The sellers were happy.

But, why did they not take the higher offer of the other agent?

 

Because, she sat down with the sellers and proclaimed that her agency was the best in the area and that SHE personally had never lost a  multiple offer bid.

The sellers were totally put off by her attitude and that is why they countered my clients offer with less money than the other agents offer.  To them Professionalism was important.

 

So, are you losing out on multiple offers because of your agent?  You may want to listen more closely to that person before you write the next offer.

 

 

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Vern Eaton 07/24/2017 06:47 AM
  2. Gabe Sanders 08/09/2017 11:50 PM
Topic:
Home Buying
Location:
Minnesota Chisago County North Branch
Groups:
Realtors®
ETHICS and the REALTOR
Diary of a Realtor
Minnesota Real Estate
WeBlog Anything (almost)!
Tags:
north branch minnesota home buying

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Ambassador
2,668,109
Anna Banana Kruchten CRB, CRS, Broker
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana of Real Estate!

William awesome post!  And this is so true some agents simply do not represent their clients in a professional manner. It makes a huge difference.

Aug 10, 2017 05:46 PM #11
Rainmaker
119,910
Randy Hilman, Associate Broker
Randy Hilman Homes - Moultonborough, NH
What Matters to You, Means Everything to Me!

And my oh my, do people talk.  Thanks Gabe Sanders.  And, thank you William Feela

Aug 10, 2017 08:34 PM #12
Rainmaker
594,652
Richard Bazinet /MBA, CRS, ABR
AZuRE Team - Realty ONE Group - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Yes, reputation goes a long way. Don't burn your bridges - best advice I can give you, because as we say in the southwest, there will be a day of reckoning.

Aug 10, 2017 09:00 PM #13
Rainmaker
63,650
Vickie Teel
Allison James Estates & Homes - Punta Gorda, FL
It's all about YOU!

Great advice William Feela - when you do this too many times, as Richard Bazinet /MBA, CRS, ABR said, reputation goes a long way.  After a while the word gets around.  

Aug 10, 2017 09:21 PM #15
Ambassador
2,484,384
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I can tell you that happens here too - in fact, the same situation happened recently (my client's Offer wasn't the highest either). And it's the same few names that you hear too, William!

It's sad that always being right and being a not-so-nice person costs your buyers in bidding wars, isn't it?! 

Aug 10, 2017 09:49 PM #16
Rainmaker
94,385
Kevin Ray
Aurora, CO
Former REALTOR & U.K. Real Estate Consultant

Love that! Great post. Thanks for sharing.

Aug 11, 2017 02:23 AM #17
Rainmaker
1,467,837
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

I congratulate the sellers on their perspicacity!  That agent would have been a nightmare! and congratulations on the sale and the feature.

Aug 11, 2017 06:43 AM #18
Rainmaker
104,596
Graig Griffin, SIOR
Pathfinder Institute - Salt Lake City, UT
Peer-Driven Master-Level Coaching and Mentoring

People do business with people, and the old adage "you get more flies with a teaspoon of honey that a quart of vinegar" certainly applies to that situation. There are times when a bit of bravado or applied confidence can work in our favor, but if it crosses the line into arrogance, it's usually over.  

It works the same in marketing; when I get a piece of mail at home from an agent who suddenly declares themselves an "expert" in my area and brags about production, it's a huge red flag.  It reveals they are counting on uninformed homeowners who they think will be wowed by how great they say they are.  Punt.

Aug 11, 2017 08:01 AM #19
Rainmaker
422,417
Francine Viola
Coldwell Banker Evergreen Olympic Realty, Olympia WA - Olympia, WA
Realtor, In Tune with your Real Estate Needs

I get referrals and the buyer will say they want "an aggressive agent."  Buyers may think the first agent is aggressive but look how that panned out!  Great post!

Aug 11, 2017 12:59 PM #20
Rainmaker
264,243
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

Buyer agents usually don't present the offers in our market, but I can tell you that the seller asks a lot of questions in a multiple offer situation and a lot of times, they question the agent. 

Aug 11, 2017 05:01 PM #21
Ambassador
3,553,834
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Hi William

It's rare to present offers here, but there are certainly ways to present an offer in an email in a way that can help win the acceptance. Attitude, as the agent, is not going to do it.

Jeff

Aug 11, 2017 08:29 PM #22
Rainer
436,610
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

Interesting post, yet few sellers would settle for less money because they disliked the buyer's agent, in my experience anyway.  However, there are exceptions to everything and closing quickly is sometimes more important than waiting for more money and has nothing to do with the buyer's agent' attitude. 

Aug 12, 2017 02:18 AM #23
Rainmaker
547,428
Tim Maitski
Atlanta Communities Real Estate Brokerage - Atlanta, GA
Truth, Excellence and a Good Deal

No two situations are the same.  One needs to read the other side and adjust accordingly.  In this situation, your way worked.  In another situation, the aggressive agent's way might have worked.  But I do agree that the majority of time, "Nice" seems to work best.

Aug 12, 2017 06:23 AM #24
Rainmaker
449,831
Pat Starnes, Brandon, MS
Front Gate Real Estate - Brandon, MS
Broker Associate, ABR, 601-278-4513

I'm glad it worked in your favor. We don't get to go "toe-to-toe" here with our offers, so in that respect, we have to anticipate the questions and concerns of the seller. It never helps to be cocky or over-confident.

Aug 12, 2017 03:47 PM #25
Rainmaker
436,035
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

So interesting!  It's common there to take the time and present an offer to the seller and the listing agent?  I've never done that.  I could, it's just not a common practice here, even with multiple offers.  Your buyers are fortunate to have you!  I would have been turned off by a boastful agent as well.

Aug 13, 2017 10:23 AM #26
Rainmaker
416,804
Bruce Kunz
C21 Solid Gold Realty, Brick, NJ, 732-920-2100 - Howell, NJ
REALTOR®, Brick & Howell NJ Homes for Sale

Thanks for your post William Feela . SO true that attitude alone can make or break a sale.
Thanks for sharing!
Bruce

 

Aug 13, 2017 08:48 PM #27
Rainmaker
338,060
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

I love this post. I am reminded that people want to know "what is in it for me?"

We can spend too much time on pumping ourselves the other person get put off and we loose the deal.

Thanks so much for sharing.

Aug 14, 2017 09:11 AM #28
Rainmaker
125,351
Stavrula "Sam" Crafa, RNC,GRI, CDPE, PSA
Future Home Realty - Seminole, FL
Providing the integrity and service you deserve.

Being confidently humble is always the best approach. Arrogance never goes over well. Great post. 

Aug 15, 2017 10:03 PM #29
Anonymous
Annie

Great story. You are totally right, professionalism is the most important thing in getting good deals. I always choose to work with the professionals like https://www.ozessay.com.au - skills and experience are vital aspects for me to pick the perfect team to cooperate with. Thank you for posting!

Mar 01, 2018 10:19 AM #30
Anonymous
Howard Roberts

https://www.ozessay.com.au

Mar 12, 2018 07:35 AM #31
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William Feela

Realtor, Whispering Pines Realty 651-674-5999 No.
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