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Take great aim...and then shoot yourself in the foot

By
Real Estate Agent with Keller Williams

One of the things I've heard talked about a lot is how Uber is using it's drivers to plot routes so that they can ultimately be replaced with driverless cars. Brilliant! If you're Uber. If you're an Uber driver you're helping your employer put you out of a job. Not so brilliant.

In the real estate industry we've been hearing about disruptors for years. I'd like to be that disruptor! Expedia did it to the travel agents, Zillow tried to do it to us but has failed thus far. Redfin has done a slightly better job but their agents are rarely the most gifted in the business. Their rebate brings in a lot of buyers who don't know that a great agents makes or breaks the process. Trulia basically collapsed. At some point some one is going to figure it out. Let's not help them out by sucking.

Uber drivers are writing their own epitaph. Are you going to write ours?

Today's ire is focused on agents who use those auction sites instead of doing their jobs. What crap! You, the agents who can't define their worth other than shuffling papers, will be the downfall of this business and I want you out of it. Now! I want you out before Zillow figures it out and relaunches. I want you out before the Reddit guy figures this out. I want you out because you make our value seem inconsequential to the process. You may be inconsequential but there are many really great agents that are not.

There are some situations where it is all about the bottom line. REO's is a great example. Banks want out as quickly as possible for the most amount of money. They don't care who buys the house and they would be just as happy to sell it to a fund that turned it into a poorly run rental as they would be to sell it to a nice family that is going to start their new life in that home. They might as well be on an REO auction site. They just need to answer to their corporate gods and that's fine and appropriate.

But once you bring that platform to the masses you have devalued yourself and the process and you will be why the disrupter managed to put us all out of work. Agents: Bring value to the party. If you can't do your job and bring value to the situation, get out of this business. Seriously. You are useless. Get out.

How does an agent bring value? It goes on and on but here's a great example. How about my Coastie who was using his VA benefit to buy a home in the red hot Pleasant Hill California area? He should not have gotten a home there. He'd burned through a couple of agents who couldn't get the job done. I wrote a total of three offers for him. The third one I hit gold. How? Each offer was accompanied by a letter to the seller explaining how he had served his country for 21 years and was using his VA benefit to buy a home for his family. The seller in this situation was a widow. She had raised her family in that home. Several times a year her brother would show up. He was a Viet Nam vet who suffered from PTSD and lived on the street. He would visit her and he would sleep on the floor while he was there. She chose to help another veteran get a home.

If their agent was using an auction site that transaction would have never occurred. That seller would have walked away with a little more money as we also were not the highest offer, and an empty feeling. Her agent provided real value by being able to assure her that her home of 57 years was in good hands going forward. She helped out a veteran. She did it for her brother. How does a website do that? If that's all you bring to the party, what is your value? What good are you?

Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Valerie you had me at your title!  You've pretty much summed it up and I agree - when are agents going to stop shooting themselves in the foot!!

Jul 29, 2017 09:54 AM
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

As long as agents try to make short cuts we I'll have these issues

Jul 29, 2017 11:48 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Valerie- human agents are what can turn selling a property into fulfilling a dream for a family. 

Jul 29, 2017 03:49 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

                         Thank you Valerie Crowell 

Jul 29, 2017 05:43 PM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

It would be interesting to have a crystal ball to see where this business is at in another 10 years. An erstwhile client called me up to ask if he could put his house on the MLS as a FSBO. You are asking ME to shoot myself in the foot?

Jul 30, 2017 07:52 AM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

I can see why Kathy chose to highlight your post this week...great stuff!

Jul 30, 2017 07:53 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Valerie, Came over from Kathy Streib blog of what she learned this week.  Greak blog, I need to look for your blogs more.

 

Jul 30, 2017 07:57 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Valerie

Thanks for this perspective. It certainly says alot about integrity and doing the best you can for your client, rather than taking the easy way out.

Jeff

 

Jul 30, 2017 08:30 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

The truth is we are all being phased out in various ways because life continually changes. You either adapt or you lose. If you're lucky, you'll capitalize on the way, find a way to monetize the experience. Some of us say the heck with it all and go live on top of a volcano. You can't stop change.

Jul 30, 2017 08:38 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I wouldn't buy a house without an agent and I sure as heck will never get into a driverless car.

Jul 30, 2017 12:36 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I agree with Kathy Streib, we add the human factor to a transaction and lead our buyers or sellers through the process!

Jul 30, 2017 06:20 PM
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-739-3843

This is an example of "tough love", Valerie. I consider myself somewhat of an outlyer, as I don't buy into any of those stupid sites. like the Big Z. I tell my clients the reality of their lack of professionalism on a regular basis. We chip away at it, one person at a time. Knowledge is power, right? Good for you for speaking up against the big guys. Thanks go to Kathy Streib for offering this as an aha moment! 

 

Jul 30, 2017 08:17 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Valerie Crowell ,

I'm so glad that Kathy Streib featured your post in her "Ah-ha" moments for the week. Excellent points. I loved your story on your Veteran getting that house..they would have never gotten that house with out your help. Going the extra mile and making a difference is the service consumers want..you can't get the individualized service from a site.

Jul 31, 2017 04:49 AM
Valerie Crowell

Exactly!

Jul 31, 2017 07:42 AM