How and why of Customer service/experiences

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Real Estate Agent with Berkshire Hathaway Home Services Res0759330

 

Being in the people business I pride my self on response and always being positive if at all possible. With this mindset, I look for it in my own personal experiences with services, I utilize.

For Instance: The difference it makes in a conversation over the phone with a person if they are upbeat in their voice, as it is contagious and makes whatever it is we are dealing with, a more pleasant experience.

- My Local Dunkin ( my day starter) has an order taker that is awesome in how he performs his position! You can feel it in his voice without seeing his face.

-My local Service Mechanic for my vehicles/ so accommodating and explains in detail the problems and projects promotes the feeling of a sincerity and not to just make an extra dollar on your auto.

-Even the simple task of getting gas/ the girl behind the counter has a great greeting to her customers when they come in. It definitely makes a difference in making a person's day, especially with the possibility of negativity that comes across our path on any given day!

-A small thing such as a Firm handshake from an individual to me says something about his or her character and sincerity.

-I, as a Realtor try to provide great service myself, always send thank you notes after meeting with new clients, referrals, and closings- it is a way to confirm that their business/friendship Is very important to me.

No matter how you look at it, Customer service is a very large part of our business interaction lives and we should all strive to make that experience the best we can!

Happy September!  www.kevinwgreen.com 

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Real Estate Best Practices
Tags:
realtor
customer service
conversation
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Rainmaker
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Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Great reminder to always be practicing great service.

Sep 07, 2017 10:50 AM #1
Rainer
67,389
Kevin Green
Berkshire Hathaway Home Services - Wallingford, CT
Residential & Equine Properties

Thanks Li/ very true I know sometimes it's hard to practice when we get very busy paying attention to other details

Sep 07, 2017 11:00 AM #2
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Rainer
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Kevin Green

Residential & Equine Properties
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