What does NOT happen after an escrow has closed.

By
Real Estate Broker/Owner CA#01772851 HI#RB21268

Real estate agents know that when an escrow closes, the client/agent relationship ends. Yes, it does, just check with your Errors and Omissions insurance agent.

Obviously, we agents don't stop talking to our "past" clients once the transaction is closed. You know, we might send them a gift, invite them to lunch, or do something nice for them as a "thank you".

BUT WHAT ABOUT THE AGENTS "ON THE OTHER SIDE"?

WHAT IF THEY ASK FOR STUFF? LET ME GIVE YOU AN EXAMPLE.

I just closed on a multi-unit investment property. The agent who will be managing it - from the same agency that is the selling side - called and asked if I minded if she used my photos to look for renters. I thought that was brazen but I couldn't find fault with them starting their search early. And I wasn't inclined to have them take their own photos before it closed. It was kind of a fine line.  But I said "yes."

Today, the day of closing, that same agent who will manage the units, called me again and asked for leases and other information on the tenant that came with with (survived) the closing.

Here's the skinny:

The transaction has closed, the buyer and selling agent have gotten all the information they are EVER going to get from me and my seller. If they needed any other information to make the transaction CLOSE, they should have asked me and my seller before.

BUT TO HELP HER WITH HER post closing MANAGEMENT DUTIES?

 

NO.

 

 

Posted by

Hella Rothwell at Carmel Beach during Concours WeekCarmel-by-the-Sea Beach and Pebble Beach Golf Course California

Whether buying or selling oceanfront, oceanview, commercial or any type of real estate in Carmel, Pebble Beach, Pacific Grove, Monterey, Carmel Valley and Big Sur, I can help you. Call me and let's meet in my Carmel-by-the-Sea office in Su Vecino Court on Dolores between 5th & 6th.

Or we can just chat on the phone to discuss your real estate needs.

Are you out of the area? No problem, I often never even meet my clients. The whole transaction is handled long distance.

As an independent real estate broker licensed in California and Hawaii, I can represent you with residential real estate, commercial properties & investment opportunities.

For more information

www.HellaRothwell.com & www.RothwellRealty.com

& www.HellaHawaii.com

Member: National Association of REALTORS, California Association of REALTORS, Hawaii Association of REALTORS, Del Norte Association of REALTORS, Honolulu Board of REALTORS. Also MLS Listings in California.

 ________________________________________________________________

Hella Mitschke Rothwell (R)

Real Estate Broker/Owner/Realtor®
Licensed in California #01772851 & Hawaii #RB-21268

Tel. 831-626-4000 

Fax 1-877-822-9332

ROTHWELL REALTY INC.: Su Vecino Court, Lincoln & Dolores between 5th & 6th, Carmel-by-the-Sea, CA 93921

 

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Comments (8)

Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I have other agents that will pull my chain some time and want this and that after the close.  How far is to far.

 

Sep 27, 2017 04:36 PM
Hella M. Rothwell, Broker/Realtor®

Will Hamm - I don't mind if it's like a phone number or an address (that she just called me about), but I don't do documents, forms, contracts, etc. including sending duplicates just because they can't find theirs. She was not the selling agent that I worked with.  That's a possible liability issue.

Sep 27, 2017 05:09 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hella

That was nice of your to help out with the photos, when you really didn't have to! The next request was definitely going too far, for a number of reasons!

Jeff

Sep 27, 2017 05:36 PM
Hella M. Rothwell, Broker/Realtor®

Jeff Dowler - I wouldn't have done it with a single family residence (give them the use of the photos). But it was a multi-unit house, mostly vacant and everyone was working hard to make this transaction work. But once it closes, it's closed and anything we do after that is a potential liability issue. Like I am not a party to the property manager's contract with her client, and for another brokerage to boot!

Sep 27, 2017 05:53 PM
MichelleCherie Carr Crowe Just Call...408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Good call! There is a fine line between helping other agents and doing free work for them! 

Sep 27, 2017 05:59 PM
Hella M. Rothwell, Broker/Realtor®

Michelle, yes, I would be doing work for ANOTHER AGENT and her client with whom I do not have a contractural client relationship. Just because HER CLIENT was the buyer in a closed transaction where I was the listing agent, does not give her the right to information FROM MY FILES. My fiduciary responsibilities are clear.


Now, for her to go into that file at HER BROKERAGE is another matter. The former buyer, her new client, can give approval for that.


See the difference?


 

Sep 28, 2017 07:27 AM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hella, I’m not an agent but what you did certainly makes sense to me. It would seem that providing forms and documents could put you in an awkward position.

Sep 27, 2017 06:43 PM
Hella M. Rothwell, Broker/Realtor®

Kathy Streib - She did call me back and told me she had found the documents, then asked for contact information which I gave her. As an agent, we need to keep in mind WHO OUR CLIENT IS and WHICH BROKERAGE WE WORK FOR.

Sep 28, 2017 07:33 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

If the buyer would have called I would have continued to be gracious... but when the agent is too lazy I agree time to cut the cord...Endre

Sep 27, 2017 11:06 PM
Hella M. Rothwell, Broker/Realtor®

Endre Barath, Jr. - Absolutely, and that includes the buyers agent. If she had called and asked me to RESEND the forms and documents, I would have no problem with that. What happened here is that this information is now going to ANOTHER AGENT and HER NEW CLIENT which happens to be the buyer of a transaction I just closed.

Sep 28, 2017 07:37 AM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Lazy agent who clearly isn't on top of this job and/or a newer agent that doesn't have somebody mentoring and teaching him/her.  You made the right call. Nice of you to let her use your photos.....

Sep 28, 2017 04:53 PM
Hella M. Rothwell, Broker/Realtor®

Anna Banana Kruchten,CRS,CRB,GRI - At the time, it seemed like the right thing to do to give them the use of my photos. Would I do it again? Well...it depends on the situation.

Sep 28, 2017 08:24 PM
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Holy Sh$t, Hella, they didn't ask for a tenant estoppel during escrow nor copies of the leases? What kind of buyer's agent was that? How did she verify transfers of deposits or did she even ask for it? LOL.

Oct 02, 2017 02:57 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Some agents want it all and want us to do all their work. I am glad to help but do not want to be taken advanatage of.

Oct 03, 2017 07:26 PM

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