I admit that I am sobbing uncontrollably as I write this post. It could just be fatigue brought on by my relentless schedule but I think it has more to do with my computer. It is hard to see the screen through the tears and I may end up shorting out my keyboard which would be a shame, it is a special wireless keyboard designed for nine fingered bloggers and very expensive.
I want to write about a big why. Everyone has a big why in their life. I want to know why model names, numbers, and serial numbers on computers are always on the bottom and upside down on laptop computers and on the back and sideways on computer towers.
That's not all. I want to know why they are in a microscopic font undetectable by the human eye.
Actually there is more. When I call tech support the guy with the heavy accent always says his name is "John" and asks for the numbers. I am patient because I know that my heavy accent makes me hard to understand, so I spell things out. If I don't give john the numbers he won't help. He can't, I think they will fire him if he goes outside of his script. I don't want John to get fired, I admire his spunk, he is maybe someone's husband and father. His mother loves him I am sure. I have a son so I understand.
Yesterday I called tech support to let them know that I can't get technical support for my computer because I can't read the tag.
John and I had a nice long talk, but he could not help me with out those numbers. He told me where they are located on my notebook and what the tag looks like. He even advised me to turn my computer off and flip it over. I told him that I was home alone and that there was no one to help me and that I could not read my tag. He could tell I was crying, not about being home alone but about the tags.
I really need answers to my big why's. I went on the support web site and found instant chat. Without the numbers on the bottom of my computer I can not use the on-line chat service. I tried to start a chat session by selecting one of the model numbers from the menu. The tech support person could not help me without knowing the model number of my computer.
Why? I have a service contract and can not use it because I can't read the numbers on the tag.
Why? I can't complain about the numbers and the tag because I can't read the numbers and they need them to make a complaint.
Why? With all of the technology we have why is it that no one has invented a readable tag prominently displayed on that huge space on either side of the built in pointing device? Where they put the large stickers that say "Windows Vista"?
Why?
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