Do you hang up when someone calls with "how are you today?"

Real Estate Broker/Owner CA#01772851 HI#RB21268

In real estate, we real estate brokers and agents can get very jaded because so many vendors call us to persuade us to buy their product. After awhile, you kind of know their spiel; that, and the fact that their caller ID says they are often from out of the area.

Invariably, they start out with "How are you today."

Well, 90% of them do, then slide in their FIRST name like you should know them. They sound friendly as all get out  -- that means "an expression of disbelief, usually something too good to be true." Yep, that kind of friendly is too good to be true!

But every now and again someone starts the conversation that way, AND REALLY MEANS IT.

Had this happen the other day when the lender of a buyer called me to set up a visit by his appraiser.

Here are some other FIRST LINES that could spell trouble:

1. "Is this Hella?" - ok, this could be BIG trouble, because there is no way I am going to say "yes" because I've read the same articles you have where BAD People can use this "yes" after you've hung up to mean that you have approved buying something.

What I say in response is: "Hi, who is this?"

2. "This is Lisa from Mumble-Mumble company" - I never let that slide, I want to know (1) what the name of the company is and (2) what it is they do.

3. Then I wait for the "meat" of their calling me and let them talk until I'm clear that (1) that it's a marketing call or (2) all others.

4. When it's a "marketing call", I do listen a little longer to those who are just following up from previous contacts. And that includes, yep, Zillow, Loopnet, Skyslope, and companies of that ilk. When I hear that GOOGLE is calling, I just hang up because I know they are lying - unless I have a call in to them. GOOGLE is great, but all the wannabees are not!

5. All others: Call away, just know that I might not be as chatty as I normally am until I've figured out exactly who you are and what you want.


Posted by

Hella Rothwell at Carmel Beach during Concours WeekCarmel-by-the-Sea Beach and Pebble Beach Golf Course California

Whether buying or selling oceanfront, oceanview, commercial or any type of real estate in Carmel, Pebble Beach, Pacific Grove, Monterey, Carmel Valley and Big Sur, I can help you. Call me and let's meet in my Carmel-by-the-Sea office in Su Vecino Court on Dolores between 5th & 6th.

Or we can just chat on the phone to discuss your real estate needs.

Are you out of the area? No problem, I often never even meet my clients. The whole transaction is handled long distance.

As an independent real estate broker licensed in California and Hawaii, I can represent you with residential real estate, commercial properties & investment opportunities.

For more information &


Member: National Association of REALTORS, California Association of REALTORS, Hawaii Association of REALTORS, Del Norte Association of REALTORS, Honolulu Board of REALTORS. Also MLS Listings in California.


Hella Mitschke Rothwell (R)

Real Estate Broker/Owner/Realtor®
Licensed in California #01772851 & Hawaii #RB-21268

Tel. 831-626-4000 

Fax 1-877-822-9332

ROTHWELL REALTY INC.: Su Vecino Court, Lincoln & Dolores between 5th & 6th, Carmel-by-the-Sea, CA 93921


MAILING: P.O. Box 4554, Carmel-by-the-Sea, CA 93921


Hella Rothwell's Facebook Page       Hella Rothwell's YouTube videos      REALTOR LOGO      Equal Housing Logo


Disclaimer: Hella Rothwell does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.


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Show All Comments
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Hella,  Never know what happen to that no call list.  I am on the list but get more calls now then ever before.


Nov 12, 2017 08:38 AM #1
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Sometimes I hang up and sometimes I "play" with them like a cat. But once I hang up, I immediately block the number.

Nov 12, 2017 08:47 AM #2
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


We just don't answer numbers without ID's. If they don't leave a message, we block the call.  A

Nov 12, 2017 09:28 AM #3
Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Hella I don't take any of those calls. I just don't. It's such a waste of time. My gal knows how to get rid of them quickly and be nice about it too - which sometimes isn't so easy when they turn nasty. click.

Nov 12, 2017 01:25 PM #4
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

If I am at my desk, I can usually google the number before it stops ringing; if it's spam, I block them immediately.  I have so many blocked numbers on my phone, I am finding far fewer of them getting through these days.

Love your advice about never answering that first question with a "yes." 

Nov 12, 2017 06:55 PM #5
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

I hang up on everybody. Even steven across the board, LOL. I like the ones that ask are you still in real estate? If they don't know the answer to that question, we have a problem, Houston.

Nov 13, 2017 08:02 AM #6
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I have a long and mouthy (who, me) VM on my landline which a robo will not get through . . . by then I have Googled what remains, and if it is a known splammer . . . click-click-poof-block.
It is like whack-a-mole, though. 

Nov 13, 2017 09:36 AM #7
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Hella M. Rothwell, Broker/Realtor®

Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea
How can I help you with Carmel, California real estate?
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