Buyers, if you can't get hold of the agent of your choice, move on.

Real Estate Broker/Owner CA#01772851 HI#RB21268

There, I have said it. Move on if you can't get hold of your real estate agent.

Several times this year a buyer has lost out on the home they really wanted--but lost out because "their" agent didn't come through.

Let me give you an example of what just happened.

A buyer calls me on a listing I have and asks me some questions. I immediately tell her that we have an offer in, but not accepted yet. She says she understands.

Next she tells me that she had been in touch with another agent and that she had asked her to take additional photos of the bedrooms.

"So you are represented by another agent?" I said. "I'm sorry, you need to go back to that agent and talk to her about this." She tells me the name of the agent.

She still keeps talking, saying, "well the photos aren't that important" and can I help her make an offer. I explained real estate ethics and that I can't help her since she is represented by another agent. She says, she understands and we say goodbye.

Next I get a call from a real estate agent, not the same one that she mentioned to me before, saying he has an offer from this lady. I gather that she was not able to get in touch with her initial agent, so she found him somehow. I explain to him that when she called me, I told her we were looking at another offer. He says he understands.

Next he tells me he is going out of town for a few days and will be back on Thanksgiving. I forget what words he used but it was something like "let me know when I get back about the offer." I was speechless, in what universe didn't he understand that I already have an offer on the table and all kinds of things can happen between now and when he gets back to work? But, ok, it is what it is.

About an hour later, I get contacted by a Home Inspection company wanting to set up a date for this potential buyer. Because I work with them a lot, I tell them we don't even have a contract and they should be aware of this. "Oh...."

The story does not end there. I get an email forwarded to me in which this poor buyer tells someone at the "community" where this listing is at, that she has an offer in and to let her know what is happening with her offer.

I really wanted to pick up the phone and tell this poor buyer that this is not how it works, so instead I sent an email to her saying "I am in receipt of your offer but please stay in touch with your agent as to the outcome."

Fast forward to today - still days before her agent is back from his being "out of town" - and my sellers have accepted another offer and we are going into escrow today.

I plan to send an email to the buyer's agent that his client's offer was not accepted.

Am now pondering if I should call or email this poor buyer to give her a heads-up, but am reluctant.

She is NOT my client.

What would you do, keeping in mind all the California real estate rules and regulations and the various ethics rules that a REALTOR lives by.

The moral of this story:

Know your agent and know that they will be there for you.

Posted by

Hella Rothwell at Carmel Beach during Concours WeekCarmel-by-the-Sea Beach and Pebble Beach Golf Course California

Whether buying or selling oceanfront, oceanview, commercial or any type of real estate in Carmel, Pebble Beach, Pacific Grove, Monterey, Carmel Valley and Big Sur, I can help you. Call me and let's meet in my Carmel-by-the-Sea office in Su Vecino Court on Dolores between 5th & 6th.

Or we can just chat on the phone to discuss your real estate needs.

Are you out of the area? No problem, I often never even meet my clients. The whole transaction is handled long distance.

As an independent real estate broker licensed in California and Hawaii, I can represent you with residential real estate, commercial properties & investment opportunities.

For more information &


Member: National Association of REALTORS, California Association of REALTORS, Hawaii Association of REALTORS, Del Norte Association of REALTORS, Honolulu Board of REALTORS. Also MLS Listings in California.


Hella Mitschke Rothwell (R)

Real Estate Broker/Owner/Realtor®
Licensed in California #01772851 & Hawaii #RB-21268

Tel. 831-626-4000 

Fax 1-877-822-9332

ROTHWELL REALTY INC.: Su Vecino Court, Lincoln & Dolores between 5th & 6th, Carmel-by-the-Sea, CA 93921


MAILING: P.O. Box 4554, Carmel-by-the-Sea, CA 93921


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Disclaimer: Hella Rothwell does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.


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Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

It's really unfortunate just how some folks make really poor decisions.

Nov 21, 2017 05:40 AM #1
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

You know from reading my recent post what I've been going through. So many unprofessional agents out there to deal with. I seriously don't know how you do it day in and day out. I just don't have the patience. 

Nov 21, 2017 07:27 AM #2
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

I would not call the buyer, no. I had one of those yesterday. I always ask who is your agent because so often it turns out they don't have one. She said Laurie. Ha, ha, I had to ask Laurie WHO? Then I tracked her down and tried to leave a message on her phone but her voice mail was full. I think some people do this intentionally. Next I email her and no response. I also send her a text, no response. Finally I look her up online and see that her husband is in real estate with her, so I call her husband. HE answers the phone. When I tell him who I am, he says he is a big fan. What? What does that even mean? Do I have fans?

I share your pain, Hella.

Nov 22, 2017 10:00 AM #3
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Big California no no to contact someone else's client directly, so as tempting as it is I definitely would not. However if they every contact you in the future, all bets are off.

Nov 26, 2017 02:59 PM #4
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Hella M. Rothwell, Broker/Realtor®

Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea
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