Are your clients alive and kicking?

By
Home Inspector with Charles Buell Inspections Inc.

 

Most of us can remember the movie “Vacation,” where Chevy Chase is much more interested in getting to Wally World than almost anything else along the way, as they drive across country. The scene where he spends less than 5 seconds taking in the Grand Canyon is epic.


Desert flowerHome inspections can be a bit like this scene from vacation.


Inspectors are so interested in getting to “Wally World” they minimize the importance of what happens along the way–ever ready to give up 5 seconds (or less) to any given scene—and then “move on.”


What “moving on” is often more about is, the inspector being concerned about moving on to the next inspection—the next stop on his way to Wally World (his own bank account). The inspector has simply lost touch with the client’s Wally World.


Without the “process” along the way, the client is left like grandma on the roof of the car and no longer with us by the time we get to our destination.


Inspectors can do so much more, but it takes time, knowledge and willingness.


When the inspector finds an issue, they can describe thoroughly what is going on, what it means to the big picture, what should be done about the problem and even who should make the repairs.


Sometimes this means the inspector will need to do research off site to provide the best level of information for the client. Researching manufacturer’s requirements, code requirements or other sources of “best practice” is often necessary with this approach.


The more experienced inspectors will even be able to describe possible options as to what those repairs might look like. This can help put things in perspective for the buyer. Otherwise the client might not grasp either how inconsequential the issue is or how serious the issue is. They may just conclude the issue is serious, triggering a flight and fight response. Knowledge is power and freedom.


This approach takes seeing their client as what is most important, so that ultimately when they do get to their destination, the client has the information and ammunition they need to proceed in a meaningful way.


And, they are still alive and kicking!

 

Charles Buell, Real Estate Inspections in Seattle

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Seattle Home Inspector

 

The Human Rights Campaign   QR code for Charles Buell Inspections Inc  ASHI.org

 

WA State, Home Inspector Advisory Licensing Board

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Rainmaker
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Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Good stuff, Charlie.  The client is the process.  In just the last couple of weeks builders have begun to move to Uponor PEX plumbing.  In all my years here I have done probably 5 PEX inspections.  It isn't common.  But, finding out in advance about the Uponor gave me impetus to learn about it so at the inspection I could look for and point things out.  It's the process!

Nov 24, 2017 08:53 AM #1
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Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

There just does not  seem to be any way around it while at the same time providing decent service.

Nov 24, 2017 02:00 PM #2
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Barbara S. Duncan
RE/MAX Advantage - Searcy, AR
GRI, e-PRO, Executive Broker, Searcy AR

Hi Charles,

Remember me?  Your raven seems to be haunting me.  I did a blog.  We used to have so much fun!!

Dec 20, 2017 02:10 PM #3
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