Thankfulness and Customer Appreciation

By
Real Estate Agent with Tropic Shores Realty - Ich spreche Deutsch!
https://activerain.com/droplet/58w5

Customer appreciation, gratitude and thankfulness for the business my customers entrust me with is really something that I incorporate into every transaction and as part of after care and staying in touch after the the purchase or sale has been completed.  

Holiday Wreath Rotary ProjectThese gestures of appreciation include simple handwritten thank you notes, congratulatory notes for various occasions and the occasional quick visit or phone call to see how things are going. 

And while I am doing that, I am often amazed that people genuinely seem to be surprised and pleased to hear from me. I think that's a good thing!

And speaking of customers, I also appreciate the agents who are participating in a transaction on the opposite side. A few years ago, I received a note from another agent after a completed transaction with a small gift card for coffee. I was so surprised and thrilled that I decided I would start doing this as well.  The agents receiving these little tokens of appreciation love it.  

 

Toward the end of the year, I will send out something to everyone I've done business with over the years. The majority of people in my customer database will receive a calendar with a note included thanking them and expressing my gratitude toward them.

Everyone I've done business with in the last two years, either buyers or sellers, will receive a handwritten Christmas card.

Every year, there is a small group of people that will receive a special treat. 

As a fundraiser, my Rotary Club sells fresh holiday wreaths that are being sent out to the recipients fresh from the farm. In support of the fundraiser I will send these beautiful wreaths as a surprise to those customers who are either repeat customers or have consistently been supportive of me and my business. The wreaths are typically delivered the week following Thanksgiving when people are decorating for the holidays and they've always been well received. 

I don't think showing appreciation, gratitude and thankfulness has to be grand or even expensive. It's often just the small gestures, a personal touch and some thoughtfulness that is appreciated the most. 

Some of the most powerful words are the words "Thank you!"

 

 

This is an entry in the Thankfulness - AR Challenge

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 For more information about Hernando County Homes and Land for sale including Spring Hill and the communities of Timber Pines, Glen Lakes Golf and Country Club, Silverthorn, and Hernando Beach , please call or visit my website!

Let me help you find Your Place in the Sun!

 

Silvia Dukes PA, Broker Associate

Tropic Shores Realty, 3441 Deltona Blvd, Spring Hill, FL 34606

Phone: 352-584-7441    Email: SilviaDFL@yahoo.com   Website:  www.SilviaDukes.com

 

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Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

When i did traditional real estate I did this also, normally Christmas CDs. It got to the point where they were looking forward to it every year.

Nov 28, 2017 01:51 PM #15
Rainmaker
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Yolanda Cordova-Gilbert
Richmond, TX

Silvia,

       I like the blog and it also like the tip about giving the other agent the gift card for coffee!

Nov 28, 2017 03:27 PM #16
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Debbie Reynolds I think so too! Thank you!

Lou Ludwig everyone enjoys being appreciated!

Jeff Dowler thank you, I know your are doing a lot of things for your customers to show your appreciation as well. 

 

Nov 28, 2017 05:24 PM #17
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Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Silvia- love this post and thank yous aren't measured by size!  And I love the gesture that the other agent did by writing a thank you note to you and including a gift card. 

Nov 28, 2017 05:25 PM #18
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Rebecca Gaujot thank you, I appreciate that you are thinking along the same lines. 

Beth Atalay sometimes it doesn't take much to make someone feel good. 

Tammy Lankford, that is something that often falls by the way side for sure! 

 

Nov 28, 2017 05:26 PM #19
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Paul S. Henderson, CRS, REALTOR®, a little appreciation can go a long way!

Amanda S. Davidson thank you, the little things do count!

Joan Cox thank you, I always think I like to treat people the way I would like to be treated. 

Nov 28, 2017 05:28 PM #20
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Brian England that is so true!
Roy Kelley you are welcome and thank you for stopping in!
Jim Cheney sometimes simple is more effective. 

Michael Jacobs thank you, that is very kind and I appreciate it.

 

Nov 28, 2017 05:30 PM #21
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Kathryn Acciari thank you, I appreciate you stopping in and taking the time to read and comment!

Joe Pryor I think a special Christmas CD or something similar that is personalized or branded would be a great idea. Something to think about for next year. 

 

Nov 28, 2017 05:32 PM #22
Ambassador
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Yolanda Cordova-Gilbert thank you, the gift card/thank you card to the other agent is quite effective... they will remember the gesture and love to work with you again should the opportunity arise! 

Kathy Streib not many people do this so those who do, will stand out! Thanks for taking the time to comment!

Nov 28, 2017 05:33 PM #23
Rainmaker
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Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Silvia, you do a great job keeping the flame alive with your customers and clients. That's the name of the game. Good job!

Nov 28, 2017 05:45 PM #24
Rainmaker
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Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Silvia

Congratulations on the feature for your post.

Good luck and success.

Lou Ludwig

Nov 28, 2017 07:16 PM #25
Rainmaker
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Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Congratulations on a very worth while post worth reading!

Thank you!

Nov 28, 2017 09:32 PM #26
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Hi Silvia! It is absolutely the gesture and not the cost - you're spot-on! Love this post and totally agree with everything in it!

Nov 28, 2017 09:45 PM #27
Rainmaker
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Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES ,

So glad to see this post featured! Your thoughtfulness and gratefulness are no surprise..a simple Thank you can warm so many hearts!

Nov 29, 2017 04:26 AM #28
Ambassador
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Mike Cooper thank you, keeping a flame alive is better than having to rekindle it!
Lou Ludwig thank you!
Patricia Feager thank you, glad you enjoyed it. 

Nov 29, 2017 03:42 PM #29
Ambassador
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Debe Maxwell, CRS thank you, I appreciate it!
Dorie Dillard and thank you for stopping in and taking the time to comment!

Nov 29, 2017 03:43 PM #30
Rainmaker
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Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Silvia, I think it's the accumulation of little things, the little surprises and staying in touch that clients appreciate the most. Seems like you have this down.

Nov 29, 2017 09:22 PM #31
Rainer
157,480
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

I completely agree. That is why I tell everyone thank you when I comment because I truly am thankful for the content everyone provides. So thank you for all the content you have provided over the years!

Nov 30, 2017 12:35 PM #32
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Lottie Kendall thank you, there is always room for improvement of course!

Corey Martin and thank you for taking the time to stop in and commenting. I appreciate it!

Nov 30, 2017 05:03 PM #33
Rainer
1,500
HYst HYst
HYst - Bernard, ME

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