[CASE STUDY] Creig Northrop increases sales transactions by adding 3D tours

Services for Real Estate Pros with Matterport

#1 Real Estate Team in Maryland uses Matterport in Listing Presentations, Improves Sales Transactions by 10%



The Creig Northrop team of Long & Foster Real Estate in Maryland experienced an 10% growth in transactions since October 2015 when they integrated Matterport into their marketing and listing presentations. With over 750 Matterport Spaces created in 2016 alone (and continuing to grow), they are seeing tremendous growth. Demand for a Matterport Space has grown threefold since they first started. Adding Matterport has not only drawn in additional business, but has also been a key differentiator that has set Creig Northrop apart from their competition in the rest of Maryland.



Creig Northrop already has a strong position in Maryland's real estate market, but maintaining their position takes a lot of hard work, a tech-heavy focus, and a strong differentiator experience for buyers and sellers. The team at Creig Northrop identified three key goals related to their implementation of Matterport:

  • Elevate marketing strategy with innovative technology

  • Enhance lifestyle branding to motivate prospective buyers

  • Maintain top leadership position



After a pilot program with Matterport and HomeVisit (a Matterport Service Provider), Creig Northrop settled down on three key pillars to a successful Matterport implementation to accomplish their goals.

  • Professionally stage before shooting —Use a certified contractor to make the house as beautiful as possible

  • Partner with a Matterport Service Partner to scan — Scale and roll out easily based on variable demand at different times of the year

  • Feature prominently on their website — Make it easy for backend people to add the Matterport Space and easy for customers to click on and consume



  • Sales transactions increased by 10%

  • Demand for 3D tours grows 3x each year



  • The 3D immersive experience allows buyers to view multiple homes in minutes

  • Focus groups reveal improved visual responses to Matterport's proprietary Dollhouse view

  • Matterport has been a huge selling point in an already expansive listing presentation, thus resulting in an increased number of listing transactions


[Download Case Study]


Comments (13)

Joe Boylan
SpringsHomes - Colorado Springs, CO
Nov 28, 2017 05:26 AM
Andrew Mooers | 207.532.6573
Northern Maine Real Estate-Aroostook County Broker

Anything you can do to help the buyer no matter where they are, regardless of the weather or time of day or night...do it. Video rocks for you are there... and over and over the buyer tours, re-tours. The audio is not to be wasted...  audio is 40 percent of the video show and tell experience Linda Itskovitz !

Nov 28, 2017 05:35 AM
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

I would say their efforts paid off with a 10% increase in sales!

Nov 28, 2017 05:40 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

What is a "certified contractor" .... ? 

All the best to Craig and Matterport. 

Nov 28, 2017 07:07 AM
Joe Wallace
Wallace Productions - Chicago, IL
Content writer & social media manager for RE blogs

Interesting! Is the VR/3D experience app-based for mobile? Or is it all done via the website?

Nov 28, 2017 11:59 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Nice job with some very god results --- here's to continued success.  I love stories like this.  

Nov 28, 2017 02:23 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Interesting to read what Creig Northrop is up to! Thanks for sharing! 

Nov 28, 2017 07:22 PM
Robert McArtor, Team Leader

Video continues to be a very powerful tool for our Team here in Maryland. We find that most of our Buyers are looking for instant gratification with one click of the mouse. They can watch a 2 to 4 minute, Hollywood Movie Trailer style video of our Sellers property. It is meant to wet the appetite of potential Buyers and cause them to schedule a preview. The best thing is that it's syndicated to all 3rd. party websites that pull from our MLS and it's complimentary for our Seller! Http://www.seethetournow.com

Nov 28, 2017 07:35 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

3D tours make a lot of sense to make things all the more fun and interactive! Only makes perfect sense

Nov 28, 2017 08:52 PM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

The real estate market place is always changing. We have to decide if we can or even should change. Some change is necessary if we want to keep in the forefront.

Video is now big, and Matterport is a step up in the way we can present a property to the consumer.

Thanks for sharing how it has helped.

Nov 29, 2017 04:02 AM
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

I see his commercials on TV quite frequently

Nov 29, 2017 11:58 AM