Walmart Family Mobile Disaster

By
Services for Real Estate Pros with Marshall Enterprises

Now I Know Why Everyone is So Cranky!

Wouldn't it be nice to know that you can work with a company to get your "whatever" up and running right?

iph

I just tried to activate a new iPhone on Walmart Family Mobile. Customer service was horrible. 

Wow....I tried to deactivate an hour later.  

Wow, again.  It FINALLY went through.  But, I paid $60 and over two hours to get it to work be deactivated.  Call this a loss of about $300 to me. 

But, I called it the principle of the thing.  If they can't make me happy in the first 90 minutes, then how will this end? 

Realtors, take note.  Most of you chase the business, catch it, make it work and try to get additional leads....

They don't care.  Truly....they don't.  But, they will call back within the hour, and the next and the next. And, explain why they can't help you.

You and the stagers and the mortgage people and everyone else here make this site work.  All of us together are trying to make a difference with great customer service.  Don't be a loser like Walmart Family Mobile.  

Make sure that each and every one of your clients/customers are so happy, they want to refer YOU to friends, family and acquaintances.

That will make your 2018 the best it can be....and every year after that, too.

 

Best, Ron

 

Comments (6)

Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

when I find someone who gives good service I use them FOREVER.  I feel that way about verizon.  Hope you are well and have a wonderful holiday season.

Dec 02, 2017 05:29 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Ron, like Tammy, when we find great vendors, we use them forever, and will need to remember this.

Dec 02, 2017 06:13 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Ron and so happy to see you here. We were just talking about good customer service today. It's one of those things that when you get it, you'll want to keep going back for more. And when you don't? Well, we all know how that goes!  Hope all is well with you. 

Dec 02, 2017 07:41 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Ron and so nice to see you again. You are right about this and it is a sad commentary on big business.

Dec 03, 2017 06:36 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Ron - exceeding expectations will create loyal customers and poor service will not only drive them away but also keep all of their friends from ever coming.

Jan 29, 2018 05:50 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Ron - while the post is not new, your message is still spot on.

May 12, 2018 09:52 AM

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