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Brokers Price Opinion (BPO)

By
Real Estate Broker/Owner with Living Albuquerque 16784

I had an interesting experience with with an intermediary company with whom I am affiliated that I would like to share with you.  After accepting their request for a BPO, I proceeded to working on it.  I completed all the requirements and felt that the opinion was valid.  Several hours later, I  received an email from their Quality Assurance Department stating that the price range did not meet the banks requirements.  I was flabbergasted!  It did not meet the bank's expectation!  This is definitely cause for concern.  First of all, since the bank wants the opinion to come in at a particular price, why don't they employ their own Real Estate Agents?  To pretend that they are wanting an opinion, then try to dictate the price!

Have you had similar experience with BPO's?  I am curious to know what percentage of agents do BPO's? And also how many convert to REO Listings?

Thanks for your input to this subject

Posted by

albuquerque real estate

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C. Lloyd McKenzie, MBA

NM Real Estate Broker

Phone: (505)750-8552
Email:Lloyd@LivingAlbuquerque.com

Areas Served: Albuquerque Metro/ Algodones/ Bernalillo/ Cedar Crest/ Corrales/ Edgewood/ Los Lunas/ Los Ranchos de Albuquerque/ Placitas/ Rio Rancho/ Sandia Park/ Tijeras

Vickie McCartney
Maverick Realty - Owensboro, KY
Broker, Real Estate Agent Owensboro KY

C Lloyd~ Maybe they should go ahead and pay the money and just get a appraisal done then!  I would not change any of it, your opinion is your opinion!

May 17, 2008 06:11 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

I agree with Vickie, I would not change it. I've done several BPO's in the past and not one ever resulted in a listing. In my opinion they are not worth the hassle or the compensation received.

May 18, 2008 02:09 AM
Leesa Finley
RED Properties - Wake Forest, NC
RED Properties - Raleigh NC Real Estate

I have had the same thing!  It wasn't so bad a few months ago but this last month has been awful!  Like some others above I am starting to wonder if this is worth it.  It was great at first but now the banks won't accept them when you give them a TRUE opinion. 

May 18, 2008 02:12 AM
Sara Luckman
Century 21 Pro Team - Romeoville, IL

What actually happens if they reject your opinion? Your time is still worth something correct?

Jul 13, 2008 05:13 AM
Abacus Properties, Inc. DBA Apple Dream Homes
Abacus Properties Inc. - San Diego, CA

I did have one that called me to question my value. They do have people looking at all the numbers you submit and "math" them out...Very scientific. However, this particular house is in a unique neighborhood and I had to point out the facts to them and stand firm on my judgement as the "local expert". They finally agreed and accepted my value...most importantly, I got paid!

Jul 15, 2008 01:16 PM
Kathleen Brooke
Pic Properties - Olathe, KS

My husband does many BPO's.  I hear on other social boards that some people have had this problem.  I know they have QC failed some of his because another BPO had a significantly different value.  We discuss this to say so who is to say that other person was correct.  He never changes his values unless further research would indicate he was in fact in correct.  It isn't worth the liability to change the values, you are better off eating the work you did and let them find someone else to do it.  Sunk Costs in the accounting world. 

Aug 05, 2008 06:07 AM
Ryan Field
RE/MAX Signature Properties - Fergus Falls, MN
Real Estate - Fergus Falls - MN 56537

I recently took a continuing education class with aproximately 60 other individuals. The instructor asked in how many people in the class did BPO's and only 3 out of 60 performed BPO's. Personally I don't think that very many people are doing BPO's today (well, at least that is the case in my market).

Aug 15, 2008 07:42 PM
Anonymous
Anonymous

MANY agents don't even know what a BPO is, even some seasoned agents!

Aug 27, 2008 05:32 PM
#13
Debi Braulik
www.roundrealestate.com - Maple Valley, WA
Selling Maple Valley to Fife WA Homes For Sale

C Lloyd- Sorry I do not have any experience to share. But I was wondering, since they didn't like your opinion, did they not pay you? My understanding is that banks typically get several BPO's done per property. Just for this reason- they are opinions. Just like an appraisal is an opinion of value. And opinions vary. Interesting!

Aug 28, 2008 06:11 AM
C. Lloyd McKenzie
Living Albuquerque - Albuquerque, NM
Living Albuquerque

Thanks for all the great questions.  Doing a BPO is quite invaluable. One of the top agent in my offce does them with her partner.  They pull home about $1000 a month from it. According to her, it takes about 1-2 hours to complete one.  This is the stepping stone to becoming a REO Agent.  It takes approximately 13 months to start getting REO listings.  

Like in other areas of Real Estate, you negotiate.  Your fee is set before the work is done.  You have to provide the company tax information to get paid.  I have gotten quite busy in other areas, so I have hd to turn down quite a few of these this past month. 

I really think it's a great source to supplement your earnings when the market is as slow as it is now

Aug 29, 2008 10:01 AM
Anonymous
Anonymous

How is Erika going to handle everyone in every state......would seem like I don't hear about anyone in that accounting department! Still waiting on my April check but did talk to Erika once, surprise her voicemail box is full! Emailed her and someone will get back to me in 5-7 days great!
Slow pay is one thing. I never count on a PRTK check before 60 days but the back and forth stuff to see when you'll be paid is ridiculous!

They call me at least once a week and send a desperate email 2-3 times a week. Love the ignore button on my phone for that reason (I have their numbers programmed into my phone with the name, so I know what to do with the call) and the delete email option also, actually need to set them up for auto-trash bin.

EVALUATION Solutions has no solution on how to pay their agents! Stay away!!!

Sep 05, 2008 04:00 AM
#16
Renée Montgomery
Century 21 New Millennium - Warrenton, VA
Northern Virginia Real Estate

C Lloyd, there are many reasons that QC would not be happy with your value and will ask for clarification. If I have sbmitted the Best comps for the property but am outside of their guidelines, I have to comment, comment comment and they sometimes still kick it back for more comments. Some of this is based on software programs and is done automatically. Good Luck with your ventures!

Oct 18, 2008 12:39 PM
Nicole Ocean
BPO Automation Group & BPO University - Miami, FL
"Your BPO Coach"

I too have had a few personal experiences myself with what you all are talking about. I know for a fact that most BPO, REO and Asset mgmt companies have a licensed appraiser on staff (most times within their QA or QC Dept.). It is their main job to overlook the BPO's after they have been completed and have passed through an automated computer program that uses set criteria...a sort of checklist that goes through each BPO and looks for common errors. Keep this in mind when you think about the questions C Lloyd McKenzie asked.

If I could give my two cents, I'd say that to me it sounds like the BPO that you did was on a short sale property or for a HELOC. (Also, BPO's have even been known to have been completed after an appraisal has been submitted which is done with the intent to check up on the appraiser and see that his opinion of value is legitimate and not fraudulent) Banks will choose to have a BPO done by a real estate professional over paying for an appraisal if they had to choose between the two. Most times they will also do a quick AVM (Automated Valuation Model) to get a ballpark figure of what a property is worth.

I'd be curious to know if the man that wrote this blog, C Lloyd McKenzie would comment on why that particular BPO was ordered. (That is if he knows, many times we are not told and have to research ourselves to find out more details)

There have been a small handful of times where I have received similar phone calls from the various BPO, REO and Asset mgmt companies that had me do BPO's over the last 2 years. They either want me to make a lot of comments about why I feel the property is worth a certain amount, whether it be because of being in a slow market, having a lack of stronger comps and the ones used are the best available within a mile, or...... some have gone so far as to try to get me to see the need in suggestively lowering the value I provided. This is such a tough place to be in, not only for me but for the greater good.

I've heard from some of my past customers and fellow BPO Agents that they've seen first-hand as they submit a BPO that was in a similar situation and have gone back later to see what happened to it, to find that someone changed the suggested list price or the value that the BPO Agent put into their report. Talk about a slap on the face and you can imagine those people feel extremely violated!

Lastly, I wanted to quick mention two things. One is of the weirdest BPO's I've done to date was when I was harassed by the homeowner when I called to schedule an appointment to do an interior inspection and found out that I was the third person to do a BPO for a property as well.

And two is, the REO market is highly competitive just as the BPO market is, I have found that through my own personal experience and through comments of my past customers that it is extremely hard to break into the REO segment. I can understand why though. The majority of people that are enjoying a landslide of REO listings have put in their time and paid their dues. They have established relationships with the companies they work with and deserve all of the fruits of their hard work.

I also know that there are still opportunties to get REO's, you've got outshine others and stand out in someway in order to get the chance. Then you've got to build that relationship in order to align yourself with more possibilities to receive more REO listings.

Don't forget to stand up for yourself!

Warmly,

Nicole Ocean

BPO Trainer/Realtor

www.nicoleocean.com

360-223-2482

Oct 25, 2008 03:57 PM
Anonymous
Anonymous

This is funny. Evil Solutions (Evaluation Solutions) pays like crap and yet so many of you still work for them. I did ONE BPO for these idiots and didn't get paid for five months after I turned down a bunch of orders on the phone, blanket emails to agents in my area that do work for them and a few other tactics. It's not worth my time to chase $50 with these morons. There are plenty of other companies that pay without follow up at all. I choose to work for companies that pay me without badgering and threatening.

Keep working for them. While you're busy chasing money with these jerks I'll be at the bank cashing checks for other companies BPOs.

Oct 27, 2008 06:54 AM
#21
Anonymous
Anonymous

does anyone do BPO's in the Portland Or area.  Is so who do you work for?

Feb 26, 2009 02:50 AM
#22
C. Lloyd McKenzie
Living Albuquerque - Albuquerque, NM
Living Albuquerque

Thank you for comenting on my blog.  I will definitely be revisiting this blog at a later date to answer rebuttal quesions.Have a good day!

Mar 16, 2009 07:08 PM
Anonymous
RICHARD COLEMAN

I am taking a class next week on this very subject because I want the opportunity to see if this can be a good way to supplement my Real Estate income. Lloyd, do you have any suggestions how to get started?

Jul 14, 2009 09:21 AM
#24
Alana Clemente

So far I've been doing BPOs with Protek and Main St Valuations. Signing up with multiple companies as I have a team of agents working with me now. Got a list of them on a site for under $20.00. Think they had about 135 companies with the URLs.. Anyways maybe this can help another agent. Here's the link.

http://bpolist.digitalcontentcenter.com

Nov 10, 2010 02:27 AM
C. Lloyd McKenzie
Living Albuquerque - Albuquerque, NM
Living Albuquerque

Richard and Alana,

Thank you for your very invaluable comments. I appreciate them very much and I will endeavor to respond to them in a more timely manner. 

Oct 26, 2012 03:14 AM
Charles Williams
Corona, CA

Though this thread is old and isnt an employment blog but I have to try--Im a California real estate broker in need of a commercial BPO of a retail property in Albuquerque. Is there someone among you with this experience and could handle the job now? Please contact me by email chasvas1@yahoo.com or phone at 951-286-6241. Thank you.

Jun 15, 2014 01:10 AM