The Foo Fighters - A Lesson in the Element of Surprise

By
Real Estate Broker/Owner with ViewHomes of Clark County - Nature As Neighbors

 FYI - We have set the video to begin near the element of surprise, we know you have busy lives, but we think this is worth watching. Very fun! 

 

We were watching Saturday Night Live over the weekend. Since we're both fans of the Foo Fighters, we were happy to see them as the featured musical guests. Imagine our surprise when one of their favorite songs launched into a rocking version of  two Christmas favorites. It caught us completely off-guard and enhanced our festive mood.

 

Plus, it got us thinking. The element of surprise, as long as it's a positive surprise with some thought behind it, is often a delightful gift. When it's unexpected, it's quite powerful. How can we implement some of that magic into our customer service? Sure, we work hard, go the extra mile, dazzle them with great results, but is there more?

We think there is more. Here are a few ideas...

  •    We have a couple of morning closings this week. We are showing up at             Title with their favorite seasonal coffee drinks in hand. We paid attention. 
  •    Buyer tours - provide healthy snacks and botted water. 
  •    Sellers might like a unexpected delivery of moving boxes and packing tape.
  •    Moving day snow? Hire a snow removal service. 
  •    Moving day rain?  Drop off a couple of large umbrellas and a door mat.
  •    Anxious pets in the mix? Arrange for a sitting service on moving day. 

 

The main idea is to pay attention and take advantage of natural opportunities  to implement your surprise. What are some of your surprises?

Posted by


Debb Janes  Bernie Stea
Brokers/REALTORS®
Call or Text 360-608-4900

We help buyers and sellers in Camas, Washougal, Brush Prairie/Hockinson, Salmon Creek, Felida, and other Vancouver, Washington Areas. 


We bring our passion for nature and beautiful environments to Real Estate. Multigenerational and family estates, country land and homes, and small farmsteads are our speciality.


We agree with our clients, "The true luxury of rural living is having elbowroom for the soul.

 

Comments (47)

Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I forgot to wish you a happy holiday season all the way around and a wonderful 2018!

Dec 20, 2017 11:06 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

Those are great ideas for surprises! 

Dec 21, 2017 04:05 AM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Debb Janes EcoBroker and Bernie Stea JD as a die hard Foo Fighter fan Saturday night live is always recorded for viewing & caught this one Sunday...I am usually in the midst of moving day with most of my clients...primarily older ones and manpower help & coordination works the best for them when family doesn't help them...love your ideas1

Dec 21, 2017 04:40 AM
Gordon Crawford
Gordon Crawford Home Selling Team - Morristown, NJ
Your Morris County Specialist!

Debb & Bernie,  What a great post and fabulous ideas!  I am sure to use a few in the future.  Thanks for sharing!

Dec 21, 2017 05:17 AM
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

I can't stand trying to sit through an episode of SNL but that was a fun performance! 

Dec 21, 2017 05:47 AM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Gordon, nice to meet you. D

Hi Nathan - I also have trouble as I get so bored with a lot of the skits. D 

Dec 21, 2017 06:18 AM
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

I love the Foo Fighters and am sorry I missed this episode of SNL! The element of surprise is fun, but seems lacking in today's "me" society. Love your ideas! It's not hard to pay attention to our clients likes and dislikes, and a small surprise can go a long way. 

Dec 21, 2017 07:01 AM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Melissa - don't get "me" started on the me, me, me I see everywhere. Goodness, it's overwhelming at times. Remembering it's always about them is difficult if we are worried about the me. :) 

Dec 21, 2017 07:03 AM
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Oh, I LOVE the surprises and the music too (still listening!), Debb & Bernie! I do the house cleaning surprise or having the locksmith meet the buyers sometimes. Dropping off 'goodies' at odd times during the year is also fun. I haven't done that one in a while and need to think about some February 'deliveries' for 2018!

Dec 21, 2017 08:21 AM
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

Congratulations on your feature. You have some great tips for catching clients off guard in a good way. Thanks for sharing!

Dec 21, 2017 09:42 AM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Grohl. I would totally marry him! Love the Foos, saw in Vegas a few years back. 
We can always be magical. It's harder NOT to!

PS. If you didn't catch the series Sonic Highways, try to. Magic from start to finish, compliments of the FFs (and lots of friends)

Dec 21, 2017 12:34 PM
Debb Janes EcoBroker and Bernie Stea JD

I will, Candice A. Donofrio Thanks for the tip, I'm sure we'll love it. D 

Dec 21, 2017 12:41 PM
Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

Loved your intro - and your great "surprise" ideas. It's those small thoughtful things that stay in people's minds.

Dec 21, 2017 02:58 PM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

I have been an early fan of the Foo Fighters and introduced my then 3-year-old niece to them in 1995. Taught her to rock out. I have watched every documentary Dave Grohl has ever made. He is true to himself, and that's what I love about this group, among other things.

Dec 21, 2017 09:22 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

People do like surprises and so do I. Your suggestions are some I have used and you gave me some I will try.

Dec 21, 2017 09:59 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Debb Janes EcoBroker and Bernie Stea JD ,

What great ideas you have come up with for some delightful surprises that will bring a smile to your clients faces!

Dec 22, 2017 03:26 PM
Steffy Hristova
HomeSmart Elite Group Tempe AZ Tel: 602.710.8161 - Tempe, AZ
Tempe AZ Realtor - Your Home Close to Your Work!

Deb and Bernie, that's quite a list of ideas for that extra mile and magic in our customer service. The water one works very well for my buyer tours.

Dec 27, 2017 06:00 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

I enjoyed the clip!

The tips are great. Each one of them would be a very happy surprise for the recipients!

Dec 28, 2017 07:42 AM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

I am not a fan of SNL but I did like the Foo Fighters song.

Thanks for sharing some great "surprises" we can use to enhance our consumers experience.

Dec 28, 2017 07:45 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Great post!  Love how you started out with the video. It's still playing - how fun!  Very good ideas as to how to surprise your clients.  I think it's great to pay close attention to their preferences.  Good for you! 

Dec 28, 2017 12:06 PM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

First I will comment that I was listening to a podcast today and the person being interviewed was a rock photographer--he was talking about he lost about 20% of his hearing after taking pictures at a Foo Fighters concert!  I agree--those small surprise gifts don't cost much, really make an impression! 

Dec 29, 2017 12:17 PM
Debb Janes EcoBroker and Bernie Stea JD

Wow, that's quite a hearing loss. Thanks for sharing the story, Mary. D 

Jan 03, 2018 07:50 AM