Nowadays, trust is gained one deal at a time.

By
Real Estate Broker/Owner with Cornerstone Business Group Inc 0225086119

I'm a pretty simple guy. I've always said that it's easier to be me than it is to be multiple people. I don't want to have a public persona and a private persona.  What you see is what you get, warts, bad hair and all. 

Another characteristic of me is that I'm a very loyal person. I will never throw a friend under the bus even if it means I get run over by the bus. I won't lie to you or about you. I won't cheat you. I won't try to manipulate you or trick you. I have always felt that I answer to higher power, and as long as I make God happy, I'm good.

Last week, my son needed to have his car repaired. Jon and I do most of the Garage repairs on his car, but this time we couldn't do the repair. It needs to be in a shop with engine lifts and other specialty tools that I would love to buy, but I don't have a place to store. So, I started shopping around for a shop to do the repair. 

This is one area where I am very distrusting of the person on the other end of the line. I would love to find a shop where I know that the owner will always have my best interest at heart. I haven't, yet. I called the shop I've taken my Volvo to and found that their price was 300% higher than the next closest shop. 

I inquired about a repair I need on my Volvo and it was the same thing. A full 400% over the next closest shop.  My only response is to say, "Goodbye folks." You have abused my trust, and I'm moving on.  We will not negotiate this one.There will be no divorce papers sent to your shop, but you will not see me again, and I will never recommend anyone to your shop. So, consider our relationship over. Don't call me, and don't assume it was just a misunderstanding. It was theft. You were not looking out for me.

Trust meI just had a similar situation with an insurance company. I have all of my insurance policies reviewed by multiple companies every year. Why? Because when someone makes his/her living on commission I have a very fluid trust in them. I want to trust them, but I will make sure they are trustworthy by checking with other companies to see if I'm getting the best deal my faithful agent can provide.

If the estimates come back for the exact insurance and they're 30% lower, bye bye.  I can live with 5% or thereabouts, but when it rises above that, it tells me that I am no longer a valued client, but I have become a meal ticket. 

What do you do? Do you assume that the person offering their services to you at the repair shop is making sure your best interests are being met? Or, do you assume your insurance agent is making sure you get the very best deal for your current needs? What about your title company, home inspector, plumber, electrician or any other service provider in your profession?  There is nothing wrong with checking on those who work with you. If they are making sure they protect your interests, you'll know right away.  If not . . . .

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  1. Ginger Harper 01/15/2018 06:27 PM
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Rainmaker
2,688,843
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Great information...I dropped a toxic client a few months back....he was aggressive and mean and I dont need it!

Jan 15, 2018 07:09 AM #1
Rainmaker
2,258,095
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I found a car repair guy I can trust, a dentist, handyman, some neighbors, eateries, and a few decent human beings. They are out there. One must be shrewd and at the same time mild while navigating through it all. Good post

Jan 15, 2018 03:24 PM #2
Ambassador
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Alan May
Coldwell Banker Residential - Evanston, IL
Helping you find your way home.

I believe you'll agree, Mike, that price is not the only thing to consider when searching for auto repair, or for any other service for that matter.

I've run into the same thing when search for repairs/maintenance on my car.  My local Acura Dealership quoted me $2,700.00 to replace my serpentine belt, timing chain and oil pump, while my local non-franchied, non Acura repair shop quoted me $600.00 for the very same job.

The local mechanic was not using OEM parts, nor were they using union Acura-trained mechanics.  But in this case the difference was significant enough for me to take-a-chance.

But for normal maintenance and other minor repairs Acura is within a pretty tight tolerance of the local guy, and I value the OEM parts and the Acura-training.

It's a choice... but I don't consider it theft, nor an abuse of my trust.  It's just business.  There are clients for Nordstrom's, Nieman's, Target, JCPenny and T.J. Maxx.  They all have their pluses and minuses.

________

As a Realtor, I don't provide discount pricing.  I don't consider that theft nor an abuse of trust.  I provide quality service and there's a market for experienced, qualified Realtors.

Jan 15, 2018 04:16 PM #3
Rainmaker
557,024
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Not just nowadays. Trust is gained one encounter, one action, one moment at a time. It's fragile and pretty much impossible to restore once broken. 
Unfortunately, we all need to be vigilant. It used to be 'trust but verify'. Now, it's 'verify, then trust'.
The worst thing about all this is, true-blue types are inclined to assume that others are as well . . . 

Jan 15, 2018 05:06 PM #4
Rainmaker
2,556,288
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I really think it’s always been that way. It should really be that way. Love and light!

Jan 15, 2018 08:41 PM #5
Rainer
2,875
Henry Walters
AC Repairs Las Vegas - Las Vegas, NV
As one of the leading air conditioning installatio

I agree trust is gained not acquired. Especially being a business person in Heating Repair and Service, gaining a customers trust takes time and effort. Thanks for sharing.

Jan 16, 2018 12:59 AM #6
Rainmaker
2,407,253
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Mike.

Congratulations on the feature.  I take my vehicles to what I call a shade tree mechanic.  Not fancy but his work and quality is just great.  Never had an issue.  Price does not always dictate my decision, trust does, lose that trust just once and I'm history

Jan 16, 2018 01:32 AM #7
Rainmaker
1,158,482
Kat Palmiotti
Grand Lux Realty, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

Trust is also about following through on commitments. I had one person, who manages a financial account for me, tell me he was going to call me monthly. Ha. That financial account is going to be moving somewhere else shortly. 

Jan 16, 2018 03:02 AM #8
Rainmaker
20,000
Delphine Nguyen
Baird & Warner - Northbrook, IL

Unless the provider is known to me and a friend, I check and doublecheck everything. Ecven of the \agent is a friend, their proce must stack uyup well in apples to apples comparisons. As an ganet, I hold myslef to the same standards. I must stack up well, and I do. Thanksfor sharing.

Jan 16, 2018 07:31 AM #9
Rainmaker
653,157
Nick & Trudy Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtors, Philly Main Line

I think this is true of all of us, when we have trust we are happy to pay over for the peace of mind somewhat, but if we feel taken advantage of we move on. We shop our insurance every year after one insurance broker told us the insurance company will not allow them to tell you, you can lower your price with another type of policy unless you ask. I think it is why I get so frustrated over cable and internet, I know I am being milked.

Jan 16, 2018 10:34 AM #10
Rainmaker
1,143,590
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Sometimes it's the little things that you get that aren't shown as "charges" on a bill, Mike Cooper ... those little extras.  Bits of knowledge, options, advice ... the above and beyond ... that you're more than happy to pay more for that are the deciding factors regarding choice of professional.  Certainly the case in my industry and what separates the wheat from the chaff ...

Gene

Jan 16, 2018 01:45 PM #11
Rainmaker
1,956,021
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

I'm pretty lucky in that my husband had worked in the auto service field forever...just retired last month. All our car service was performed at the dealership where he was head of Service. Won't be the same now, but we had a really good run. LOL

As for insurance....

For the last two years I tried to negotiate a better rate for my business insurance and was told that I was paying the minimum and they could do no better. This year I actually got a quote from another place. Cut it in half!

Of course I switched to the other company.

I not only switched my business insurance to the new guy, I switched our home and auto insurances to the new guy too. My motivation was to punish the original company, but turns out we are saving 30% on home and auto now.

It pays to question these things now and then!

Jan 16, 2018 06:10 PM #12
Rainmaker
876,982
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Coincidentally I just lost a listing because of 2 vendors!  A handyman did a poor job on a bathroom that I didn't know she hired him for and the stager was too abrupt for this emotionally sensitive lady.  Never again, they are off my list.  I spent money on the stager - not again! 

Jan 16, 2018 09:28 PM #13
Rainmaker
1,449,655
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

As I get older the number of people I trust decreases.  Wisdom has come at a price.

Jan 17, 2018 05:18 AM #14
Rainer
88,111
Robin Wells
RAW Chimney Sweep and Inspections - Penetanguishene, ON
Giving Peace Of Mind One Chimney At A Time

Good post thanks.  Trust is always important part of any daily interaction.  My dad had a plaque hanging on wall that said something like "Trust is earned by a thousand deeds and lost by only one".  I have always remembered that.  It is unfrotuante when somebody feels the need to be dishonest and mistreat a customer who places faith and trust in them.

Jan 17, 2018 07:11 AM #15
Rainmaker
3,954,179
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I am lucky that I have not had problems with auto repairs at the dealer so far. 

Jan 17, 2018 08:11 AM #16
Ambassador
3,550,965
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Trust is not always easily earned, and can be lost so quickly. I know who I trust, and they have earned it, and I sure know who I do not.

Jeff

Jan 17, 2018 06:50 PM #17
Rainmaker
149,024
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

You are completely right. Loyalty is a vital trait in our line of business. Thank you for sharing. 

Jan 17, 2018 07:40 PM #18
Rainer
401,789
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Jeff,

Being able to trust someone is very important.

Feb 13, 2018 10:31 PM #19
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