But the public gives them five-star reviews
- NAR needs to straighten things out
- The reviews are awful. I would never spend a penny with them
- An employee confirms the shenanigans and is suing
Former Employee Sues
I read an article on Inman News this morning about a former employee suing Realtor.com for charging agents for services that were never ordered or received and billing their credit cards without authorization.
"A former employee of Move Inc., the parent company overseeing realtor.com, is suing Move, accusing it of defrauding realtor.com’s agent clients by charging them for services they never ordered or received, and of billing their credit cards without authorization."
Is this just one disgruntled employee who is litigious or is it a legitimate charge?
Negative Agent Reviews Concur
They had a link to a review site, www.SiteJabber.com.
There were 282 reviews with a one-star rating. Many were saying that they would give them a zero star if that were available. It was interesting, just about every one-star rating was from an agent. Many talked about the same things that the former employee is suing about.
There are always two sides to every story, so I went to look at the 128 five star reviews.
All of the positive reviews were from buyers and sellers who were pleased with the agent who they got connected with via Realtor.com. So it doesn't seem like there's a problem with the agents who are paying Realtor.com.
Why doesn't the NAR get to the bottom of this?
The response from the NAR was pretty lame but I guess it's what one would expect.
“Our acting General Counsel Ralph Holmen has reviewed the complaint. It involves exclusively in employment dispute between Move and a former employee, about which we had no previous knowledge of or information about and cannot comment at this time. The Operating Agreement does not address Move employment matters or the conduct of Move sales staff in any way, nor do we think it would be appropriate for NAR to be involved in such internal Move operational matters.”
With so many agent complaints about Realtor.com, shouldn't the NAR dig a little deeper and maybe try to straighten things out. After all, aren't they supposed to be looking out for their members?