Is Realtor.com Defrauding Agents? 100's of Reviews Seem to Confirm

By
Real Estate Agent with Atlanta Communities Real Estate Brokerage GREC #208281

 

But the public gives them five-star reviews

Key Points

  • NAR needs to straighten things out
  • The reviews are awful.  I would never spend a penny with them
  • An employee confirms the shenanigans and is suing

 

Former Employee Sues

I read an article on Inman News this morning about a former employee suing Realtor.com for charging agents for services that were never ordered or received and billing their credit cards without authorization.

 

"A former employee of Move Inc., the parent company overseeing realtor.com, is suing Move, accusing it of defrauding realtor.com’s agent clients by charging them for services they never ordered or received, and of billing their credit cards without authorization."

 

Is this just one disgruntled employee who is litigious or is it a legitimate charge?

 

Negative Agent Reviews Concur

They had a link to a review site, www.SiteJabber.com.

There were 282 reviews with a one-star rating.  Many were saying that they would give them a zero star if that were available.  It was interesting, just about every one-star rating was from an agent.  Many talked about the same things that the former employee is suing about.

There are always two sides to every story, so I went to look at the 128 five star reviews.

All of the positive reviews were from buyers and sellers who were pleased with the agent who they got connected with via Realtor.com.  So it doesn't seem like there's a problem with the agents who are paying Realtor.com.  

 

Why doesn't the NAR get to the bottom of this?

The response from the NAR was pretty lame but I guess it's what one would expect.

“Our acting General Counsel Ralph Holmen has reviewed the complaint. It involves exclusively in employment dispute between Move and a former employee, about which we had no previous knowledge of or information about and cannot comment at this time. The Operating Agreement does not address Move employment matters or the conduct of Move sales staff in any way, nor do we think it would be appropriate for NAR to be involved in such internal Move operational matters.”

 With so many agent complaints about Realtor.com, shouldn't the NAR dig a little deeper and maybe try to straighten things out.  After all, aren't they supposed to be looking out for their members?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Posted by

 

 

About the Author:  Tim Maitski has been a full time Realtor since 1999. He has sold several hundreds of homes in areas around metro Atlanta.  Tim started with RE/MAX Greater Atlanta and is now with Atlanta Communities Real Estate Brokerage.

 

Along with blogging on ActiveRain, he provides one of the best real estate websites in Atlanta at www.HomeAtlanta.com .

 

His proprietary  "Maitski Line Reports" chart out the absorption rates over the past 14 years in 37 different market areas.  Know when it's a good time to buy or a good time to sell.    

 

His online Property Tax Calculator allows you to compare property taxes in many counties and cities around the Atlanta area.  He provides the Atlanta MLS Power Search Tool that allows searches of homes using over 35 specific criteria.

 

Over the years, Tim has optimized his business so that he now can offer a huge 50% commission rebate to his buyers.  The more experience one gets, the easier the job becomes.

 

Tim also has a "Five Days to Sold" System that uses an intensive marketing blitz to create a showing frenzy that creates urgency and offers.

 

Tim is always looking to LinkIn with anyone who is interested in building their social network.

 

View Tim Maitski ●Atlanta Realtor●'s profile on LinkedIn

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Ambassador
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Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Tim, I don't see this personally as a NAR issue.  Agents think they're buying some silver bullet that will quadruple their business, but don't know how to do follow up and lead nurturing.  They don't set up their profile to look the best, etc.  Then they complain "the leads suck" and it's R.com's fault.  I've seen the same thing with Z over and over.  So dissatisfied agents?  It just seems to come with working with enough of them.

Jan 14, 2018 09:33 AM #1
Ambassador
1,670,174
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

They have the wrong contact information for me . When I called and asked for it to be changed they gave me a $$$$ dollar amount to do so -- Tim Maitski  Otherwise the information would not be changed unless I opened a new account

This is an issue we should all be aware of  I called more then one time .

Hope this is Featured as I am very frustrated with this situation . My information says I am at an office I left years ago and I can not get it switched over to where I am now without paying big bucks which I refuse to do 

Jan 14, 2018 10:01 AM #2
Rainer
292,886
Raymond Denton
Wholesale Capital Corporation - Irvine, CA
Shady Canyon Homes

I agree with Liz and Bill, Tim.  I'm an online marketing specialist, and learned a long time ago to be very selective with the Agents who receive the leads. 

That being said, leads from Realtor and Zillow are no fun for Realtors.  The leads are forced to register and give up their information, and then several Agents call them.  Ouch!  That's gotta hurt.

My best lead conversion is from our Casta del Sol website.  There's no forced registration, so every lead is from somebody that's truly interested, and the lead goes to one person, Valorie.

Last year that website costs about $1,500.00 to operate, and resulted in 9 closed Escrows.  I encourage other Agents to copy what we've done, and stay away from the Realtor and Zillow leads.

Jan 14, 2018 10:10 AM #3
Ambassador
1,670,174
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Raymond Denton   Why should any agent pay for what is already theirs . It annoys me when 3rd party agencies want you to pay for your listings . You as agents worked to get them . It is sad that the  instead the industry is not teaching agents to blog . Offering classes as continuing Ed .. that is my complaint 

Jan 14, 2018 12:28 PM #4
Rainer
292,886
Raymond Denton
Wholesale Capital Corporation - Irvine, CA
Shady Canyon Homes

Yep, it's a pain, Hannah, but a lot of Realtors don't understand Marketing, so that's the way they generate their Business.  Even if the Industry taught Agents to blog, most wouldn't.  It takes discipline, and is tough to do (for most).

Jan 14, 2018 03:04 PM #5
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