This is a natural one that I am sure all of us will understand, the old adage good, faster, cheap pick any two you want, but cheap is almost never the least expensive option. In most cases, choosing truly cheap services also gives us poor stability, poor flexibility, and a lot of other things. That said, we do not want to over deliver either. If we deliver a vastly increased amount of service relative to what is truly needed by the business, we are wasting resources that could be better leveraged someplace else.
So how hard is this? The goal is to create a balance where we are delivering a sufficient level of quality for the value of that service to supporting the business. The goal is to deliver the right level of value. It is not all about cost, but it is about value from the business' point of view. The other key thing to remember is as we are bringing new services to play, the earlier in the lifecycle we understand and build quality into the capabilities, the less expensive it will be. The later we wait, the more expensive and longer it will take.
Time is money, I always say. What do you think?
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Except gleaned from:
"Reprinted with permission from Dr. Alan Zimmerman's 'Tuesday Tip.' As a
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