Saving the Day in Real Estate Land - Why You Follow Up

By
Real Estate Agent with Front Gate Real Estate Broker 11085

A few weeks ago I got the call all Realtors dread. The week before closing, a buyer with a bad case of cold feet walked away from their obligation to purchase one of my listings. I took a moment to let the news sink in. How do I handle this? What is the seller going to say?

 

I knew I had to call the seller and deliver the bad news, but my Realtor brain told me to review my prospect file first.

 

Someone had inquired about the house a few weeks earlier when it was pending. I could have blown that email off at the time. After all, the house was under contract and it looked solid, but I followed up anyway. 

 

They were disappointed the house was sold, but I assured Wonder Woman MakeUpthem I would let them know if anything happened.

 

Before calling the seller to tell them their sale fell apart, I called this prospect back to see if they were still interested in the house. As it turned out, they were still in the market for a home and very much interested in my listing.

 

Fast forward 24 hours and the house is under contract AGAIN.

 

It doesn't always happen this way, but fortunately the house is once again PENDING and we are headed to closing.

 

I feel like Wonder Woman!

 

PS: The house closed successfully a few days ago. The moral of the story is to ALWAYS follow up, regardless of the circumstances. You never know when a sale may go sideways. As it turned out, the second buyer was THRILLED the first sale fell through.

 

This story has been submitted to the February contest "Love is in the Air".

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Topic:
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Location:
Mississippi Madison County
Groups:
Diary of a Realtor
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ActiveRain Challenges
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Tags:
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Rainmaker
594,662
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Kathleen Daniels - I was fortunate that the "note" from the buyer prospect was in email form, otherwise I might not have been able to locate the leads contact information. That's a post for another day... organization!

Feb 26, 2018 02:27 PM #4
Rainmaker
594,662
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Nina Hollander - the seller could have sued for performance, but I envisioned a lengthy court action. Instead the buyer forfeited the earnest money and we moved on to the new buyer. 

Feb 26, 2018 02:29 PM #5
Rainmaker
594,662
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

William Feela - I knew I had to remain calm for my clients. I'm very thankful we had ready, willing and able buyers in the wings.

Feb 26, 2018 02:31 PM #6
Rainmaker
5,002,169
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Pat,

Great follow up on this Wonder Woman.  And congratulations for having this home under contract once again.  A

Feb 26, 2018 03:44 PM #7
Rainmaker
594,662
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

The stars were aligned that day, Ron and Alexandra Seigel. The buyers got a great house and property!

Feb 26, 2018 06:11 PM #8
Rainmaker
3,443,624
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Pat congratulations and it is nice when the Real Estate Gods are in line:)Endre

Feb 26, 2018 10:22 PM #9
Rainmaker
1,511,070
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Pat,
Great story to share!
The moral of the story is to ALWAYS follow up, regardless of the circumstances.

Feb 27, 2018 06:45 AM #10
Rainmaker
1,569,373
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hi Pat Starnes, Brandon, MS, congratulations on getting the house under contract quickly for the second time. Doesn't always play out this way, glad it did for you and the sellers.

Feb 27, 2018 06:48 AM #11
Rainmaker
594,662
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

The house garnered a lot of attention, Beth Atalay. But it's still unusual for another buyer to be waiting for this unique kind of property. I'm very glad it worked out for the sellers.

Feb 27, 2018 07:12 AM #12
Rainmaker
4,440,471
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Pat, good thinking on your part, always good to have a solution when you have bad news to deliver.  It lessens the disappointment.  KUDOS!  

Feb 27, 2018 08:19 AM #13
Rainmaker
594,662
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Thanks Joan Cox. Having a prospect lined up to view their home definitely made delivering the message easier. But these clients were awesome throughout the entire listing and sales process. 

Feb 27, 2018 08:31 AM #14
Ambassador
2,072,414
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

You are Wonder Woman, wear that cape with pride. Nice job and I'm sure your clients love you.  D 

Feb 27, 2018 09:14 AM #15
Rainmaker
2,227,782
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Pat Starnes, Brandon, MS - You are Wonder Woman! It's wonderful that everything worked out well. What I think was really important is how you managed to find a solution before breaking the bad news. As it turned out, you didn't stress out your clients first before you contacted the other agent. And even if it didn't work out, the sellers would have appreciated that you were on their side, always putting their needs first. You did that! I applaud you!!!

Feb 27, 2018 10:09 AM #16
Ambassador
3,037,577
Anna Banana Kruchten CRB, CRS, Broker, Instructor
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Wow! You are a wonder woman Pat Starnes, Brandon, MS . It's always a good idea to keep track of interested parties just in case......smart move! And congratulations to all of them - it was meant to be!

Feb 27, 2018 02:53 PM #17
Rainmaker
2,818,649
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

You make an excellent point, Pat.  It is important to keep a list of those folks out there who expressed interest in the home.  

Feb 27, 2018 03:11 PM #18
Rainmaker
2,818,649
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Pat, on having this blog FEATURED in the Old Farts Club group!    

Feb 27, 2018 03:13 PM #19
Rainmaker
2,249,778
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Pat - always do that.  In employment I did the same thing when I had multiple candidates.  Never blow anyone off!

Feb 28, 2018 04:16 AM #20
Rainmaker
1,018,209
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Great story and example of being a good agent. Never burn bridges, never close the door always think what is best for your cleint. You did that and helped them to settlement even when things did not go smoothly initially.

Feb 28, 2018 11:32 AM #21
Rainmaker
594,662
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Thanks for the compliment guys. I think I'd look good in the outfit. :)

Myrl Jeffcoat the gold star in your group is much appreciated.

Nick & Trudy Vandekar, 610-203-4543 Thanks for sponsoring the February contest and giving us the opportunity to tell about our favorite transactions.

 

Feb 28, 2018 01:27 PM #22
Rainmaker
2,706,901
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

And of course I love this story Pat Starnes, Brandon, MS as I am always reminding everyone that it's not over until it closes and funds!

Mar 01, 2018 06:51 PM #23
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