SEQUEL TO MY MOST MEMORABLE TRANSACTION - NOT

By
Real Estate Sales Representative with BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE

THE SEQUEL TO MY MOST MEMORABLE TRANSACTION - NOT

Here is a link to the first one if you missed it:  http://activerain.com/droplet/59Jr

 

After I discovered my client's house was being used as a Marijiana Grow Lab things went downhill from there.  I notified her immediately, and I entered the home to discover the devastation.  I probably should not have entered without a face mask... but I put a tissues over my face... I took some photos and send them to my clieint.

 

She asked mt to assist her in contacting the necesssary professionals to deal with the devastation.  I expended many hours contactingthe City and then found her a rememediation company.. The elecricity had been cut off, and the home was a disaster. The tenants removed a wall from the entry closet to gain access to the garage so they could bring in their equipoment and plants without being observed.

 

USING MY TIME 

I attended at the home several time to allow the City Engineer, remediation companies, etc. to enter the home.. I gave up my time to help this woman get her house in order.  She sent me many emails over the course of our relationship thanking me for the good job I was doing, and all through this disaster, again thanking me profusely for helping her.. and sayng things like "I don't know what I would have done without you."

 

HERE IT COMES

Several weeks later I get an email from her telling me she was going to be reporting me to the Real Estate Council of Ontario with negligence for brining her these clients!!! Needless to say, I was dumbfounded.   I tried to explain to her that it was not my fault that this had happened. I gave her the offers, and she selected the one she wanted and accepted it.  I also told her that it was not me who brought the offer, it was another agent.  

 

SAVE, SAVE, SAVE

I'm so glad I save everything on my computer.  I had saved all the emails she had sent me over the year, praising me for the help I had given her, for getting her those extra few hundred dollars on the rental,  and for everything I had done for her.  Shopping for new carpets for her home, being presen for the insetallation, hiring contractors to replacd her roof, etc.,

I then had to prepare for what was coming. I had to respond to the complaint she said she was going to register against me.  I started a spreadsheet in Excel.  I searched for and found all the emails I had on my computer. I had to arrange them in chronoloigal order.. It was time consuming and tedious..  I included every detail so in the end I had numerous pages on an excel spreadsheet to present if I needed to defend myself.  This exercise took me several week to compelte, making sure it was accurate and chronological with the right dates, times, etc.,  

 

That was in 2012, In the end, she never filed a complaint.. I guess she finally realized there were no grounds to submit a complaint.. but I was ready for her...

 

THE LESSON LEARNED 

I was always a very detailed person, and keep every note and email.. and in this case it could have saved me if she had proceeded. Keep all your text messages, emails, faxes, or any other type of communication... you never know when you will need them.

 

 

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Mississauga and Streetsville Real Estate


When you choose me to handle your real estate needs, you choose a real estate professional who cares about you and your family, who listens to your needs and who will put your interests first and foremost. I will work together with you, protecting your interests, to achieve your objectives.

I have been uniting families and homes for more than 31 years.. Let me put my 31+ years of knowledge and experience to work for you when selling or buying your next home.

 

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Call me at (905) 896-4622 or direct at (416) 717-6331

 www.mississaugarealestateonline.com    gvalvasori@gmail.com            

              

 

No part of this publication, may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, or electronic methods, without the prior written permission of the publisher.  Copyright © 2018  Gloria Valvasori, all rights reserved.

 

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Ambassador
4,387,259
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Gloria

Wow, that was quite an experience for you, and for your client! Definitely a great reminder about keeping all your emails, texts, and more just in case.

Jeff

Feb 07, 2018 06:26 AM #1
Rainmaker
577,189
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Hi Jeff

I was ceretainly an experience, and one that I would not like to experience any time soon!  I was so glad I had kept all the emails she had sent me over the years.

Feb 07, 2018 06:28 AM #2
Rainmaker
3,582,692
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Great post!  I recently had a situation that I felt a complaint would be filed....so far, nothing !

Feb 07, 2018 06:49 AM #3
Rainmaker
577,189
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Hi Kristin, hopefully that won't happen to you.. just keep good notes, so you can defent yourself if you need to.

Feb 07, 2018 06:53 AM #4
Rainmaker
3,716,425
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Gloria... so smart of you to save all the critical correspondence. I've done that forever and I also save it in Evernote. I've been able to pull up information there from just about anywhere in the world when needed.

Feb 07, 2018 07:45 AM #5
Rainmaker
3,716,425
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Carol Williams ~ my recommendation for your Second Chance Saturday post. Lessons to be learned here for all.

Feb 07, 2018 07:45 AM #6
Rainmaker
3,654,475
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Wow now that was a lesson that no one should go and have in our business.  Glad you saved everything .

 

Feb 07, 2018 07:51 AM #7
Rainmaker
1,601,754
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Gloria,
What a horrible experience and thanks for sharing.  This should be a strong message to save EVERYTHING! 

Feb 07, 2018 08:08 AM #8
Rainmaker
1,231,318
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Gloria Valvasori, Accredited Senior Agent What a turn of events! So happy that the client did not proceed with her complaint. 

Feb 07, 2018 11:59 AM #9
Rainmaker
577,189
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Nina Hollander 

thank you for the reocmmendation... It was shockiing that she would think to report me when it was not my fault at all... I guess she had to try and blame someone, but it was hurtful after our many years of having a good relationship and me helping her out in so many ways..

Feb 07, 2018 12:39 PM #10
Rainmaker
577,189
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

I am so glad too Mary Yonkers .. I have never had a complaint filed against me, and this was unfounded...

Feb 07, 2018 12:40 PM #11
Rainmaker
577,189
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

I'm so glad I saved everything too Carol Williams , but it was a nightmare trying to sort through everything and record it all in chronological order. it took two weeks of my time...  and it was very hurtful after having a good working relationship for so many years... 

Feb 07, 2018 12:41 PM #12
Rainmaker
577,189
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

It sure was a lesson Will Hamm , I have always kept detailed records and it helped me out in anoather instance a few years ago, once again where it was not my fault.. and my detailed records proved my point.

Feb 07, 2018 12:42 PM #13
Rainmaker
1,093,377
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

An excellent lesson, you only need a complaint or a lawsuit once to know, keeping those emails and notes is important. Glad you didn't get sued, she must have had an attorney giving her advice and people always want someone to blame.

Feb 17, 2018 05:55 AM #14
Rainmaker
577,189
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

I always keep emails and make notes for every transaction.  Not only was it a shock that she was trying to blame me, but for 8 years we had a really great working relationship and she kept telling me how wonderful I was, and was a great help I was, and she wouldn't know what to do without me... all documented in emails to me..

Feb 17, 2018 05:59 AM #15
Rainmaker
2,570,648
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Oh my Gloria, I feel your frustration. After all you did for this lady and she turned on you of all people. This is  a great lesson and I will now keep all my text messages.

Feb 17, 2018 05:42 PM #16
Rainmaker
1,625,458
Mike Cooper, Broker VA,WV, MD
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Gloria, that is quite a story. I don't envy the stress you must have been under. 

Feb 18, 2018 09:52 AM #17
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Gloria Valvasori, Accredited Senior Agent

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