The tale of two Sales People

By
Home Builder with Sitterle Homes

Last week I went to look at beds for my dad, he has been complaining about his back. So, went first to store A. The salesperson was nice answered our questions, he asked questions that were pertinent to the transaction.  He chatted a bit about where he was from friendly nice.I told him we were going to look at one more place and then decide. As we were leaving he said that the sale ended that day. I laughed and said you always have a sale he said yes but not like this. This store is notorious for having sales there is always a sale.

 

We went to store B. I really wanted to buy from this store as the owner has given back to the community alot. So we were shown to the mattress department. We then met the Salesperson B who immediately told us his name about 5 times. He also used the presumptive method of selling,( meaning he assumed we were going to buy). He told us in presentation that he had been with the company for 33 years and over and over again how he knew the owner and how the owner called him to tell this or that. He pushed their gimmick sale..but then said that the mattress was the same price all over the world. He also asked what the relationship between my father and I was. I was shocked and I told him. 

My dad decided that the bed was not really worth and so then he showed us the other bed and my dad he did not like it as much as the first one. We left and the guy asked us for our information, we said no.

 

The take aways if you want to sell, no one is interested in all your awards or who you know, the sale is about them not you ( the salesperson). Ask pertinent questions and if you are using the assumptive way do it in a positive way not acting like you are the only one in town that can sell this product.

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If you would like some information on Sitterle Homes in Aliana

call me at 281-804-9265 or email me at ycgilbert2013@gmail.com

 

Yolanda Cordova-Gilbert on bridge

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Rainmaker
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Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I think because we are in the realm of sales, we are really sensitive to the tactics others try to use on us.  I will never forget coming close to buying a new car when the sales guy said, "You DESERVE this car."  In my head I wanted to shut down the sale right then and there.  But, I didn't, because I NEEDED that car, more than he thought I deserved it.

Feb 08, 2018 05:11 PM #1
Rainmaker
2,133,555
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Yolanda, on having this blog FEATURED in the Old Farts Club group!    

Feb 08, 2018 05:12 PM #2
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Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900
Get Results Team...Just Call (408) 252-8900! - San Jose, CA
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Sometimes getting caught up in the idea of a sale can happen, but it is something to be mindful of! It sounds like those mattress dealers needed to sleep on their actions and come back in the morning with a better client-focused attitude.

Feb 08, 2018 05:48 PM #3
Rainmaker
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Rebecca Gaujot, Realtor®
Perry Wellington Realty, Adam Conrad, Broker - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

So, Yolanda, did your Dad ever get a new bed? :)

Feb 08, 2018 05:53 PM #4
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Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Yolanda- salespeople need to realize that buyers are focused on themselves and what they're looking for. And that's what we need to give them. 

Feb 08, 2018 06:36 PM #5
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Arrogant salespeople turn me off. In fact I shut down and usually want to leave immendiately.

Feb 08, 2018 10:33 PM #6
Rainmaker
4,198,642
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

So very true, and so well demonstrated, Yolanda.  Yet, many people still fall for this type of sales pitch.

Feb 09, 2018 04:54 AM #7
Rainmaker
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Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I never like dealing with a salesperson that makes it about them, rather than the customer.

Feb 09, 2018 05:29 AM #8
Rainmaker
2,964,590
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Yolanda. What a story. I agree with your conclusion and have always believed the only one impressed by this are other agents.

Feb 09, 2018 06:07 AM #9
Rainmaker
4,553,057
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thank you very much for sharing your experience.

What kind of mattress did you purchase?

Feb 09, 2018 09:48 AM #10
Rainmaker
1,396,655
Yolanda Cordova-Gilbert
Sitterle Homes - Richmond, TX
Sitterle Homes

Roy Kelley My dad purchased a Beauty Rest with box springs that he can sit up in bed and it was a hard bed. He is so excited it is being dleivered tomorrow!

Feb 09, 2018 09:49 AM #11
Rainmaker
1,396,655
Yolanda Cordova-Gilbert
Sitterle Homes - Richmond, TX
Sitterle Homes

Myrl Jeffcoat Thank you so much for the feature in the old farts group!

Feb 09, 2018 09:50 AM #12
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Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

So timely and so true. Cooincidently, we just ordered a Dual Adjustment Sleep number for my folks. Dad needs head and feet raised, mom doesn't. I will say the salesperson was a dream and we all commented on her terrific customer service. It's so important. Have no idea how many sales she does a year, and could care less. She treated us well. Period. 

Feb 09, 2018 11:10 AM #13
Rainmaker
653,157
Nick & Trudy Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtors, Philly Main Line

It is always about the client, something I always try to tell myself when writing, posting social media etc. It is about them.

Feb 10, 2018 12:55 PM #14
Rainmaker
2,670,961
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Yolanda, question one so did your dad buy a bed and from which  store? Just an observation I would have made him squirm and told him that you were the "mistress"and his wife suspects:)) but that is just me, Endre

Feb 10, 2018 05:46 PM #15
Rainmaker
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Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Yolanda, It is amazing to hear how some sales people present themselves.   Glad you found a new mattress for your Dad.

Feb 11, 2018 06:53 AM #16
Rainmaker
1,396,655
Yolanda Cordova-Gilbert
Sitterle Homes - Richmond, TX
Sitterle Homes

Endre Barath, Jr. Salesperson one I know he had to create urgency, neither one of us liked Salesperson two the bed was delivered yesterday!  I wish I had said I was the mistress but I just was so disgusted by his salesy pitch I just wanted out!

Feb 11, 2018 10:14 AM #17
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Yolanda Cordova-Gilbert

Sitterle Homes
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