What's not to love about working with past clients?

By
Real Estate Broker/Owner with KD Realty - 408.972.1822 CA BRE#01366594

red hears with the word LOVE

 

We are asked to share a transaction that was special to us - what we LOVED about it and share what we learned from the transaction without compromising confidentiality.  

When I read the contest rules there were several transactions that come immediately to my mind. Here is one of them:  

Kathleen Daniels Loves Working with Past Clients

I enjoy working with all of my clients. When past clients call upon me to buy or sell a San Jose home, it means more to me than mere words can truly express. It means they trust me to provide them with the same exceptional experience they've had previously. 

Last year a past client asked me to help them find a larger home. Their original plan was to keep the home I helped them purchase 4 years ago and turn it into a rental.   

After they moved into their new Campbell home, the home they intended to keep as a rental sat vacant for about two months. What seemed like out of the blue to me, they decided they wanted to sell it and asked me if I could help them. Of course, I can help. 

I asked them if they had checked with their CPA. They had not. Upon my suggestion, they did just that. A few days later they forwarded me the email their accountant sent them adding "given all that needs to be done ..." they did not believe it was possible.  

Tax Savings 

Bottom line was that IF they could get the home under contract on or before December 31, 2017, it would save them A LOT OF MONEY. For reasons of confidentiality, the exact amount is not disclosed. 

Kathleen Daniels Loves a Challenge 

I went into action with full disclosure to my clients that I would give it my best effort yet I could not guarantee we could get the home under contract by the end of year deadline. 

I project managed the entire process getting the home ready for SHOWTIME. I worked non-stop 10-12 hours a day for a week working with contractors and buying provisions for renovations. I was painting, caulking sinks, toilets, tubs, and doing all that I know how to do, and do well. 

I do not do plumbing or electrical but I did to the windows. When it takes too long to resource someone it just makes sense to do it myself! 

The afternoon the staging was complete the marketing photos were taken. Within hours it was SHOWTIME. 

We did make the deadline. We were under contract before Christmas. 

 

Lessons Learned

There were many lessons yet none of them were necessarily new lessons. 

Top of mind was a reminder of my clients' trust in me and how huge their hearts are. 

As a certified Project Management Professional ("PMP") from Boston University, I was able to put my project management skills to test above and beyond what's required for a typical transaction. 

When Plan A was delayed because I had to fire someone I had worked with for 10 years, Plan B was immediately put into action. I had a deadline to meet and unnecessary delays and a bad attitude were not something that could be tolerated no matter how long I had worked with someone.  

I stretched myself immeasurably and no yoga was involved unless I can count the position I was in while caulking the toilet. 

I was able to put many skills to use. Despite how sore and tired I was, I LOVED doing it and I had fun. 

 

This post is Kathleen Daniels, Independent Broker of KD Realty in San Jose entry in Lisa Von Domek's February 2018 Love is in the Air Contest

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Ron Barnes 02/15/2018 06:38 AM
Topic:
Home Selling
Location:
California Santa Clara County San Jose
Groups:
The Art Of Marketing You
POSITIVE ATTITUDE for the Weary Soul
Local Expert
Bananatude
ActiveRain Challenges
Tags:
independent broker
kathleen daniels
kd realty
list my san jose home for sale

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Rainmaker
3,874,796
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Kathleen Daniels ,

Congratulations on helping your clients and making a difference in meeting a tough deadline! I learned something more about you I didn't know... you  earned a PMC! There is nothing better than working with past clients and you once again proved how you go above and beyond in any transaction.

Feb 15, 2018 04:55 AM #15
Rainmaker
1,520,016
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Good morning Kathleen Daniels, your past, present and future clients are lucky to have you. When you receive that call from a past client looking to work with you, it's a reinforcement. I know you always have them covered.

Feb 15, 2018 05:21 AM #16
Rainmaker
473,611
Ron Barnes
Associate Broker at Berkshire Hathaway Home Services Georgia Properties - Jasper, GA
"Most agents claim they're #1 - I THINK YOU'RE #1!

Am currently working with my surrogate family, buying and selling another two homes for them! I met them when they had no kids, were early 20's, and I was old. Now they have two teen daughters, are early forties, and I'm even older. Probably my fav clients forever!

Feb 15, 2018 06:35 AM #17
Rainmaker
825,598
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

It is surprising and our clients don't realize this enough, we love a challenge. We enjoy helping people acheive their goals. This was a perfect example, it demanded much of you, going above and beyond what is required in a normal listing, but you enjoyed it and you acheived the goal as well. Well done, great example.

Feb 15, 2018 07:18 AM #18
Rainmaker
458,538
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

using all your skills to make all the difference, hats off to you for a satisfying job well done!

Feb 15, 2018 08:46 AM #20
Rainmaker
764,642
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Wow!! Loved your little yoga joke - toilets can be so much work.

Feb 15, 2018 09:23 AM #21
Rainmaker
415,162
Tni LeBlanc, Realtor®, J.D.
Mint Properties, Lic. #01871795 - Santa Maria, CA
Tenacious Tni (805) 878-9879

I love past clients.  Just got a call.  "Come list it!"  

You can't beat that.

Feb 15, 2018 06:16 PM #22
Ambassador
2,911,483
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Amazing.  And I am sure you feel great with the clients putting that kind of trust in you.  It was well deserved trust.  It's very obvious how much you care about people.

Feb 15, 2018 07:50 PM #23
Rainer
511,341
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Kathleen,

You really go above & beyond! Impressive.

Feb 15, 2018 09:03 PM #24
Rainmaker
1,528,844
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By eXp Realty - Alexandria, VA
Alexandria Virginia Homes For Sale

Kathleen, past clients are so special and getting a call from one is the best feeling. You did an amazing job not only getting the home ready to sell but, meeting a tight deadline too. You made me giggle picturing you getting into the right position to caulk the toilet. Congratulations on your feature!

Feb 16, 2018 04:49 AM #25
Rainmaker
401,523
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Kathleen, you have described why past clients return. You are all in for them.

Well done.

Feb 16, 2018 06:56 AM #26
Rainmaker
546,997
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

You love a challenge!  Also it's easier really going the extra ten miles for clients you know will appreciate it!

Feb 16, 2018 12:55 PM #27
Rainmaker
2,535,777
Rebecca Gaujot, Realtor®
Vision Quest Realty - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Kathleen, you certainly put all you had in this project/challenge... and WON!  WOW you are the agent every seller would love to have.

Feb 16, 2018 07:30 PM #28
Rainmaker
2,706,851
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

Hello Kathleen Daniels and I love this entry for our February Love Contest.  Thank you for sharing...especially the yoga caulking (LOL)

Feb 16, 2018 07:47 PM #29
Ambassador
3,138,077
Paul S. Henderson, REALTOR®, CRS
RE/MAX Northwest. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

You did very well with this challenge entry my friend. 

 

I do miss your Friday Funnies Kathleen Daniels 

Feb 16, 2018 08:13 PM #30
Ambassador
1,937,037
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Ha, this made me chuckle. I can see you rolling up your sleeves and getting er done. What a find you are for your clients. I'm sure they were thrilled with the results too. Great story!

Feb 17, 2018 06:46 AM #31
Rainmaker
1,126,692
Paula McDonald ~ GRI
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

You go girl! If I lived in your area, I would want YOU on my team for sure.

Feb 17, 2018 10:16 AM #32
Rainmaker
477,182
Bill Dean
Haggerty Team St. Louis, Mo. - Fenton, MO
William Dean - Broker, Salesperson

Congrats!!    Kathleen Daniels

Talk about going above and beyond to get their home sold!   Hard to imagine any of your clients using someone else!   To echo what  Paula McDonald                      just said,  " YOU GO GiRL!!

Feb 17, 2018 11:03 AM #33
Rainmaker
584,877
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Loved Jill Sacklers comment about toilets. Painting and removing wallpaper around them is such a difficult job, caulking too. You jumped in and did what needed to be done. That's what we do and I know your clients were ecstatic with the results. Under contract by Christmas! Way to go.

Feb 28, 2018 06:48 AM #34
Rainmaker
549,326
The Villages Realty
The Villages Realty - San Jose, CA
"Our Performance Will Move You!"

Wonderful post on a localized topic.  Keep it up!  Hope some business flows your way!

Aug 31, 2018 08:03 PM #35
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Kathleen Daniels

San Jose Homes for Sale-Probate & Trust Specialist
An Independent San Jose Real Estate Brokerage
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