Real Estate Referrals Establish and Build Relationships

By
Real Estate Agent with Re/Max Eastern inc. RS143922A
https://activerain.com/droplet/5bgk

 a computer

Let's talk about referrals s . First of all my clients are very important to me and finding an agent for them is something I take very seriously .  They must also be willing to treat my clients like I would treat them . A few years back I had a client that lived in a section of Pa that was very small and secluded . Yes I am licensed to sell in Pa and many agents will take a listing anywhere and just put in the multiple listing . I will not do this .

My client was also an ex Realtor and a dear childhood friend . I checked on Re/Max site as well as on Active Rain . There were not any agents listed . I called Mary Yonkers   - and was also speaking with Jeff Dowler  at the time . He did find someone he knew from CRS  but it turned out to be an agent she was listed with and was extremely disappointed with .  After a long of search to no avail she ended finding an agent herself and she did sell her house . I will not refer just anyone .

 

 

 

Last year I had another client in New Jersey another section when looking n Active Rain (where I usually  look first)  I did not find an agent . So now I looked in the Re/Max referral system . Finding several names I now Google them . I was greatly surprised to see that out of five agents only one had a website . None of them had a blog .

  • So now I was going to call her and see if she answered her phone .
  •   How long it would take her to return my call
  • if it went into voice mail .

 It turned out my message went to voice mail but she did return my call with-in an hour .. We had a very positive conversation . She seemed to know her stuff and I felt very good about her . The referral was sent and listed . I do also expect some feedback especially when I am waiting to sell my client something on the other end .  Feedback not  every day or even every week but if I didn't call her I never heard from her . It took her eleven months to sell the townhouse  . When she did sell the listing I never received a thank you card .

 

In fact if I had not gone to the bookkeeper and ask for our tax id # and discuss this transaction with her it would have been one of the emails that go out that read " we received a commission check from xxx Real Estate does anyone know who it may belong to ? In my opinion that was very unprofessional and she will not be receiving another referral from me . That was not building a relationship . My clients life had change since I had referred her.  Congratulations were in order she was to be married . Her fiance owned his own home not far from me and they were moving in his house . I did keep in contact with the client .

 

 

The first Active Rain  referral I sent out was to an agent in New Jersey . He took wonderful care of my clients  . He called me often with follow up . When their house sold they purchased a condo from me . I still call him when I have a client to refer in his area but sadly he is no longer on Active Rain . 

 

 

I could go on as I send out many referral from past clients that move out of state but I think it would be a post of 3000 words or more .

 

 

 I recently  received a referral from a Re/Max agent in Texas . She read my bio and liked my smile She thought I would be a perfect match for her brother and his wife  in my area .It is an Estate sale .We hit it off we are a great match . In fact I adore them

 

 

There are many agents in Active Rain that call me when they have someone in the Philadelphia area . I believe Real Estate is local . If it is not in my area of expertise I am more then happy to direct you to the right agent to best  serve your clients interests .

 

Referrals are  about building relationships  .  Doing the best job you can do for the clients and the agents that referred them to you . To treat them as if they were family in a professional manor of course . Referrals are a very important part of our  business and should be treated in a very professional manor as to  build  relationships that last on and on .

 

 Please watch my short 1 minute video 

 

Posted by

hannah williams

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Re/Max Eastern

 215 953 8800

215 953 8818

 cell anytime  215 820 3376

HannahRemax@Gmail.Com

 

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Topic:
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Pennsylvania Bucks County Feasterville
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POSITIVE ATTITUDE for the Weary Soul
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Ambassador
1,913,124
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

James Dray  If I had someone looking in your area I would certainly give you a call

Roy Kelley Your support is greatly appreciated as always

Thank you both foryour professional comments

Hannah

Mar 12, 2018 07:20 AM #15
Rainmaker
751,075
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Referrals are an art, and it takes a skill to match your client with the right agent. Your post shows that clearly, when we refer we do expect to be kept in the loop and to have communication with the agent as well.

Mar 12, 2018 08:33 AM #16
Ambassador
1,913,124
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Nick & Trudy Vandekar, 610-203-4543  You and I have had several conversations when I have been searching for someone to refer to . You have always been very helpful in my search .

Thank you for your professionalism

Hannah

Mar 12, 2018 10:49 AM #17
Rainmaker
576,790
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Our network of professionals is great for finding a suitable Realtor. You've been blessed to come across a number of people you can assist when moving out of state. Maybe one day you'll have someone come to Mississippi and I can help! :)

Mar 12, 2018 10:59 AM #18
Ambassador
1,913,124
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Pat Starnes, Brandon, MS  I am sure you would be the very first person on my list and I hope I would be the first on your list for my area

thank you for your professional comment

Hannah

Mar 12, 2018 11:14 AM #19
Rainmaker
576,790
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

It would be my pleasure, Hannah. :) 

Mar 12, 2018 11:30 AM #20
Rainmaker
3,139,568
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

So true Hannah. It's all about building relationships. We've had some strange requests, but we definitely believe that before we will refer..We Reaserch, Reasearch, Research!

Mar 12, 2018 11:36 AM #21
Ambassador
1,913,124
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400  Without creating a relationship  the referral is lost .  Researching the referral is essential  except if it is for Long Island NY  .Then without a doubt  I would be calling YOU

Thank you for your professional opinion

Hannah

Mar 12, 2018 11:48 AM #22
Rainmaker
1,433,977
Yolanda Cordova-Gilbert
Richmond, TX

Hannah, Yes real estate is not only location, location, location, it is about relationships and treating the clients well.

Mar 12, 2018 01:13 PM #23
Ambassador
1,913,124
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Yolanda Cordova-Gilbert  I am so glad you agree . Without establishing lasting relationships and referals  we are lost in this business

Thank you for your professional input always appreciated

Hannah

Mar 12, 2018 02:43 PM #24
Ambassador
3,759,558
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Hannah whether we like it or not, those who we refer clients to are a reflection of us, so we need to be very careful.  I need to have a lot of confidence in someone before I will send one of my borrowers to them.

Mar 12, 2018 03:15 PM #25
Rainmaker
1,977,927
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Hannah Williams -Referrals are never to be taken lightly. You are a professional through and through. Keeping the lines of communication open during the process shows others you care. It always about building relationships.

Mar 13, 2018 04:25 AM #26
Rainmaker
4,796,627
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Hannah.  That's one of the great things about Active Rain.  A great source for referrals both in and out.

Mar 13, 2018 05:48 AM #28
Rainmaker
1,433,977
Yolanda Cordova-Gilbert
Richmond, TX

Hannah,

   I just stopped by to see if you had posted anything new and to say Hello and wish you a great day!

Mar 14, 2018 09:25 AM #29
Ambassador
1,913,124
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

George Souto   This is so true . Reminds me of my old broker when he would tell me to use a mirror when I answered the phone and smile . He said the clients could see my reflection from the sound of my voice .. We are also judged and mirrored my the referrals we send . It is a reflection of ourselves .

Patricia Feager  You are so right . It is so important to build relationships . Not only with referrals but also with each other and our clients

Gabe Sanders  I know you would be my go to agent without a doubt

Thank you for your professional comments

Hannah

Mar 14, 2018 09:46 AM #30
Ambassador
1,819,514
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

I can't imagine not thanking someone for a referral, or keeping them in the loop. In fact, it sounds pretty rude. I love AR and know exactly who I'd refer clients to in nearly every market. 

Mar 14, 2018 03:25 PM #31
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1,913,124
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Debb Janes EcoBroker and Bernie Stea JD  I would always personally send a Thank You note with the Check and a copy of the settlement sheet .  Unfortunately there was not an AR agent anywhere  near this area . I also thought it was rude .

Thank you for your very professional comment

Hannah

Mar 14, 2018 03:57 PM #32
Ambassador
3,057,702
Paul S. Henderson, REALTOR®, CRS
RE/MAX Northwest. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

We all tweek our formula and how we use ActiveRain to enhance our referral success Hannah Williams 

Mar 15, 2018 08:19 AM #33
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1,913,124
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Yes Paul S. Henderson, REALTOR®,CRS,  this is so  true

thank you for your professional input

Hannah

Mar 15, 2018 02:11 PM #34
Ambassador
3,982,170
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

You bring up some very important points here, Hannah. I am seeing a trend that many of the ones members have referred to in the past no longer are on ActiveRain. It makes you wonder.

Apr 03, 2018 02:34 PM #35
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