Referrals Need a Stamp of Approval!

By
Real Estate Agent with Joy Daniels Real Estate Group, Ltd.

When you have been in business for as long as I have (30 years!) you tend to have a lot people (family, friends, former clients) asking you to help them find a real estate agent in the area where they have planned to move or where they have friends or family living that need to sell a home so they can make a move.  Honestly it is a small task for a nice referral payment.  Or is it?  It may be small, but it is VERY important.  I feel like my reputation is on the line when I give a referral, so it is my responsbility to choose carefully. I will not refer an agent that does not have stamp of approval! 

 

We keep a record of referrals that we have made with comments on how they reactions of how things went from both the person who was given the referral and the agent who accepted the referral.  This is my first “go to” source.  I have developed nice relationships with agents that live in areas that tend to have a higer Relocation population and feel comfortable referring them.  I always call them and talk about the new referral so they are comfortable and confident when that first connection happens. 

 

If there is not a past referral agent in the area I currently need, I check Active Rain.  I look to see if there is an agent in the area I need and if I do find one, I hope that I am able to recognize them from my time on Active Rain.  If not, I read their blogs and then send them an email and ask them to contact me.  That is the first test – how long does it take them to respond to my request.  Communitcation is key!  When we do connect, we have a good conversation so I can see if they will be a good source.  I have only one time had a conversation that instantly I knew would not make a good connection!  My other Active Rain referrals have all been very successful.

 

Often I find there is not an Agent on Active Rain that covers the area I am looking, so if I see an agent that I have come to respect near that area I need, I often call them and ask them for any referral suggestions.   That too has been a successful way to find a good referral.

 

If I still have not had success in locating that right Referral, I go the Mastermind group I belong too.  This group is Nationwide and all agents are in the top 1% of their market.  I have met many of them at conventions or events, but if not, I am confident of their experience and skill levels. 

 

As I said before, it is crucial for me to find a Referral agent that will nurture my family, friends or clients similarly to how I nurture my clients.   If not I know I could will end up with both parties having a bad experience and perhaps negative thoughts towards me.  

 

I don’t look only at experience or age.  I have found new, young agents that are motived to be successful be the best choice.   I have great agent friends that both male and female, so that too is not something I take into consideration.  I know the people who have asked me for a referral and so I consider what would make them most comfortable.   That is what I think is key to finding a good referral – knowing who you are referring an agent too and knowing (at least a little!) the agent you given the referral too. 

 

When I was with a corporate Real Estate agency I did get “corporate” real estate referrals and thought when I went out on my own, that I would lose that referral source.  What I have found is now I receive referrals from Corparate Agents, as well as small Agency agents.  I appreciate when they call me and ask me questions so that they feel comforable in referring their “referral” to me.  I discovered I can learn good questions to ask from ones I have been asked. 

 

Finding the right Referral Agent is a lot like what Sellers are told about finding the right Listing Agent or Buyers are told about finding the right Buyer Agent.  When I talk to the possible Referral I ask myself – Are they enthusistic about representing my referral?  Were they able to share anything with me about what makes them valuable to my referral?  Of course I need to know they are comfortable with the referral fee and send me the right “referral” paperwork. 

 

If the COMMUNICATION was good, the SKILL or MOTIVATION high and the ORGANIZATON right –

I have probably found a good referral agent!

 

Posted by

Joy

Joy Daniels, GRI, ABR, CSP, e-PRO
JOY DANIELS REAL ESTATE GROUP, LTD
2793 Old Post Road, Suite 200
Harrisburg, PA  17110

(717) 695-3177  office - Call TODAY and let me help you find your dream home!

www.joydaniels.com

Joy@JoyDaniels.com - Email TODAY and let me help you find your dream home!

What is your home worth?  Find out at MLS Market Snapshot

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Debbie Reynolds 04/06/2018 05:00 AM
Topic:
ActiveRain Community
Location:
Pennsylvania Dauphin County Harrisburg
Groups:
REALTOR LIFE
South Central Pennsylvania Realtors
ActiveRain Contests
Tags:
contest
referrals
real esate agent
referral agent
communitication

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Rainer
375,521
Edward Gilmartin
CRE - Boston, MA

You have to be very careful sending referrals. It becomes your responsibity regarding how well the experience goes for them.

Mar 16, 2018 10:49 AM #1
Rainmaker
1,946,062
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Joy - a referral is a reflection of you.  I know I have been burned.

Mar 16, 2018 11:28 AM #2
Rainmaker
908,977
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

I so agree Edward Gilmartin  - very careful!  Like Grant Schneider said, it's a reflection of me!! :)  Thank you both for your comments.

 

Mar 16, 2018 03:24 PM #3
Rainmaker
526,025
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Joy Daniels - Although I do the very best for all my clients, when I get a referral, I feel an extra layer of responsibility, that of making the one who referred the client to me look good!

Mar 16, 2018 10:11 PM #4
Rainmaker
1,022,684
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

You are very right about the referral. I only wish the agent acknolwedges that she appreciates the lead and will keep me informed.

Mar 25, 2018 09:07 PM #5
Rainmaker
3,364,051
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Joy - I have no doubt you had a system for finding the right referral match.

Mar 29, 2018 06:09 PM #6
Ambassador
4,015,145
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Joy

You have a great strategy for finding the right referrals for clients when needed.

Jeff

Mar 30, 2018 06:43 AM #7
Rainmaker
908,977
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

I am with you Sam Shueh - I really appreciate when the agent I have sent the referral too keeps me in the loop!  :)   

You are right Hella M. Rothwell, Broker/Realtor® -- the feeling of responsbility it one of the biggest reasons I like my clients to trust me with finding them referrals in areas I don't handle.  

 

Apr 05, 2018 10:55 AM #8
Rainmaker
908,977
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

Thank you Michael Jacobs  and Jeff Dowler !  I am sure both you have great systems for referrals too! :)

Apr 05, 2018 10:56 AM #9
Rainer
500,801
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Joy,

Your strategy of finding agents, who will likely work well with your client is the same one I use. Higher chance of success & a better reflection on you that way.

Apr 06, 2018 06:35 PM #10
Rainmaker
3,209,640
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Joy, nice to see you contributing to the platform, I would have missed this post if it was not for a Debbie Reynolds  re-blog. Clearly we both utilize the same strategy with AR... I read the posts as well and also see how the person has been interacting over their time on the platform .... and yes see how they respond to an inquiry, Endre

Apr 06, 2018 07:25 PM #11
Rainmaker
401,273
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Since the referral carries my name, I will check different sources to find one that will carry out the level of professionalism I strive for.

Thanks

Apr 07, 2018 10:42 AM #12
Rainer
151,960
Anne Corbin
Long and Foster - Lake Anna - Spotsylvania, VA
Serving Lake Anna & Central Virginia

Hella M. Rothwell, Broker/Realtor® is right! When you receive a referral, it is an extra responsibility to treat the client right because you are now representing two real estate agents, not just yourself!

Apr 07, 2018 07:24 PM #13
Rainmaker
908,977
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

I like your wording Dörte Engel!  - Higher chance of success & a better reflection on you that way.

Endre Barath, Jr. it's always good to connect with you! ;)  I am not surprised that we use similar strategies! 

 

Apr 08, 2018 02:53 PM #14
Rainmaker
908,977
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

John Wiley - I am glad to hear you put a lot of thought into who you are going to refer your clients to. . . read Dorte's comment, it's so true!

Anne Corbin - thank you for confirming my thoughts!

 

Apr 08, 2018 02:54 PM #15
Rainmaker
4,108,884
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Joy, great post on referrals, and they are so important.  I know it was a JOY to receive a referral from you.  

Apr 12, 2018 06:38 AM #16
Rainmaker
3,205,484
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Buyers and Sellers in Harrisburg, Pa.  If you are looking for a great Realtor, you need not to look no longer.  Joy Daniels, does such a great job for her client she gets lots of referrals.  She can be reach at 717-379 6595.

May 01, 2018 09:05 AM #17
Ambassador
2,308,804
Robert Vegas Bob Swetz
Realty ONE Group - Las Vegas, NV
Las Vegas Henderson Homes for Sale

Hello Joy,

I wrote a new post about reaching out to ActiveRain members that are following me at the AR network, your name showed up #56 on my list.

Have a wonderful Memorial Day weekend  2018 ... ;o)

May 27, 2018 10:20 AM #18
Rainmaker
908,977
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

Thank you Robert Vegas Bob Swetz for bringing me back to this post so I could thank Will Hamm and Joan Cox  - both very special CO friends for thier kind words.  

May 27, 2018 12:29 PM #19
Ambassador
2,308,804
Robert Vegas Bob Swetz
Realty ONE Group - Las Vegas, NV
Las Vegas Henderson Homes for Sale

PS: I really like your new profile photo!

May 27, 2018 04:53 PM #20
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