How real estate agents' lives differ from that of our clients.

By
Real Estate Broker/Owner CA#01772851 HI#RB21268

It actually stands to reason that the daily life of a real estate agent is polar opposite of that of their clients. Or should be!

1. CALLING YOUR REAL ESTATE AGENT:

Think about it, when do clients call us? Chances are not when they are working, they wait until they have free time, often at the end of the day or on their days off. And, of course, your real estate agent is available to take your calls during those times. Or they should be!

2. SHOWINGS ON WEEKENDS:

Unless a client takes some time off during the week, is self employed or otherwise makes time available during regular business hours, showings will happen on weekends. If your agent is AWOL on weekends, that's a bad sign.

3. SEARCHING ON THE INTERNET:

Now this is where it gets interesting. Many of my contacts via the Internet come after 9 PM. That means, the public has come home from work, has had dinner, and is now settling down for some serious searching on the Internet. EVEN DURING THE HOLIDAYS.

And then they send off a "Request more information" or "I am interested in xyz address". Do they expect an instant answer? Probably not, but still...

WHAT TO DO IF YOU ARE A REAL ESTATE AGENT:

The mantra of the real estate agent should be: I am there for you when you need me.

But the request for more information at late hours is different:

Do you call them right then? After all, they are obviously sitting at their computer and I am getting your message - yes, I get my messages instantly, all the time. But I was taught not to call anyone after 8 PM.

So I send off a message, "Please call me at my direct cell line if you want to talk now, or we can wait until tomorrow. When would be a good time?"

WHAT DO YOU EXPECT FROM YOUR REAL ESTATE AGENT?

Obviously, we need to be on the job when you are are not!

And I am! Call me about a property anywhere on the Monterey Peninsula, I'm on it, whether you want to buy or sell.

YOU SHOULD KNOW THAT REAL ESTATE IS MY LIFESTYLE.

Others might think of it as work, but real estate is my vocation and avocation.

So call away, ask questions, I can't wait to hear what you are looking for when it comes to real estate on the Monterey Peninsula in California.

Photos: You might be calling me while I'm sitting in Su Vecino Courtyard downstairs from my office or walking along Carmel Beach, but I'm there for you! That iPhone never leaves my side...

 

Posted by

Hella Rothwell at Carmel Beach during Concours WeekCarmel-by-the-Sea Beach and Pebble Beach Golf Course California

Whether buying or selling oceanfront, oceanview, commercial or any type of real estate in Carmel, Pebble Beach, Pacific Grove, Monterey, Carmel Valley and Big Sur, I can help you. Call me and let's meet in my Carmel-by-the-Sea office in Su Vecino Court on Dolores between 5th & 6th.

Or we can just chat on the phone to discuss your real estate needs.

Are you out of the area? No problem, I often never even meet my clients. The whole transaction is handled long distance.

As an independent real estate broker licensed in California and Hawaii, I can represent you with residential real estate, commercial properties & investment opportunities.

For more information

www.HellaRothwell.com & www.RothwellRealty.com

& www.HellaHawaii.com

Member: National Association of REALTORS, California Association of REALTORS, Hawaii Association of REALTORS, Del Norte Association of REALTORS, Honolulu Board of REALTORS. Also MLS Listings in California.

 ________________________________________________________________

Hella Mitschke Rothwell (R)

Real Estate Broker/Owner/Realtor®
Licensed in California #01772851 & Hawaii #RB-21268

Tel. 831-626-4000 

Fax 1-877-822-9332

ROTHWELL REALTY INC.: Su Vecino Court, Lincoln & Dolores between 5th & 6th, Carmel-by-the-Sea, CA 93921

 

MAILING: P.O. Box 4554, Carmel-by-the-Sea, CA 93921

 
Email: HellaRothwell@gmail.com


Hella Rothwell's Facebook Page       Hella Rothwell's YouTube videos      REALTOR LOGO      Equal Housing Logo

 

Disclaimer: Hella Rothwell does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.

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Rainmaker
3,580,259
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

I always try to respond to my clients with a timely if not immediate response. There are some times more crucial that others to be in constant contact with an immediate response.

Mar 17, 2018 10:14 AM #8
Ambassador
3,009,458
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Training a new agent the other day and a St. Patrick's Day show request came in.  She didn't want to do it.  It was a holiday and she had made plans.  In my mind, you can do both, but it was not my decision.  Meanwhile, she's going back to her full time job.  

Mar 17, 2018 10:57 AM #9
Ambassador
3,495,745
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

      Thank you Hella!

Mar 17, 2018 08:27 PM #10
Rainmaker
1,738,356
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

So well said Hella and I love your area and your lifestyle!

Mar 18, 2018 04:14 AM #11
Rainmaker
2,621,105
Nina Hollander
Coldwell Banker Residential Brokerage | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Hella... I come from the school of thought that if I set up expectations with my clients up-front about how and when I work, I can make myself "unavailable" at specific times and no one takes offense. I feel strongly that we should not ever give a message that we are there 24/7 for clients.

Mar 18, 2018 04:48 AM #12
Rainmaker
3,193,052
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Hella. This certainly eye opening for the clients and well done too.

Mar 18, 2018 05:52 AM #13
Ambassador
1,556,880
Alan May
Coldwell Banker Residential - Evanston, IL
Helping you find your way home.

I tell my clients not to worry about "what time it is"... simply "call me".  If I answer my phone... I'm working!  If I don't answer... leave me a voicemail, and I'll call you back at my very earliest convenience.

Mar 18, 2018 06:39 AM #14
Rainmaker
1,082,621
Carol Williams
U.S.: I specialize in helping agents who have been in the business 2 years or less create a thriving business. - Wenatchee, WA
"Customized Mentoring & Marketing Services"

Hi Hella,
The working when they aren't is so true.  Angents also have so much other work to do when the prospects/clients are at "their jobs".  It's important to be available when they are but it's also important to give yourself time off.  For that reason, agents need to have a good working relationship with another agent (or have an assistant) that can help if time is of the essence.  Most clients will be reasonable with their expectations once a working relationship has been established with them. 

Mar 18, 2018 08:07 AM #15
Rainmaker
670,866
Nick & Trudy Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtors, Philly Main Line

Great post and so well put, love it, well done, glad kathy Streib featured it this week.

Mar 18, 2018 08:38 AM #16
Rainmaker
1,432,482
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I agree that you need to be there - but also to set limits. Telling  people that you'll respond at 2 a.m. is, to me, setting yourself up as a servant, not a professional.

Mar 18, 2018 12:29 PM #17
Rainmaker
2,023,421
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

OMG....bless you all. I couldn't do it. I couldn't do all you do for your clients!

Mar 18, 2018 03:06 PM #18
Ambassador
2,058,099
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Yes, I work weekends and holidays but do have limits on late, nightime phone calls. Great post about real estate work ethics and being available to clients Hella!

Mar 18, 2018 05:03 PM #19
Ambassador
3,715,782
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Hella

That IS the way to demonstrate our service attitude for our clients and be ready when they are!

Jeff

Mar 18, 2018 10:49 PM #20
Rainer
4,794
Luther Ragsdale
Platinum Real Estate - Atlanta, GA
Luther Ragsdale is a dedicated real estate coach

This is so true. Responding quickly is a big part of turning leads into deals. You must be there for the client always!

Mar 19, 2018 01:50 AM #21
Rainmaker
222,628
Michelle Finnamore
Toronto GTA, Alliston, Newmarket - Vaughan, ON
Preparing your property for sale

I've also never been a 9-5 person. I thrive on the odd ball schedules and always respond if I am awake. Having grown up on a farm I am up early and go to bed early so my clients tend to be early birds as well. 

Mar 19, 2018 05:49 AM #22
Rainmaker
2,776,681
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Happy Monday Hella,  I love the agents that do not work on weekends,  that just means more business for me I always say!

 

Mar 19, 2018 09:53 AM #23
Rainmaker
1,171,762
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

If I can answer my phone/messages, I will Hella M. Rothwell, Broker/Realtor® ... if I can't, my message asks that they leave me a message and I will return the call/contact ASAP.  And I do ... and always have. 

My kids grew up knowing Dad performed his job in this way.  Thankfully, my wife has always been understanding.  Our work DOES effect our families and our time with them.  So the choices we make in this regard must walk a fine line between providing good service to clients ... but being respectful of our families too.

Gene 

Mar 19, 2018 11:57 AM #24
Rainer
3,696
Michael Touchette
MT Realty - Lynnfield, MA
Michael Touchette is a real estate developer.

What a relatable post! Everything was said so well. It is quite funny to see how we all can relate to one another over these shared experiences.

Mar 20, 2018 02:27 PM #25
Rainmaker
2,883,611
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Hella, none of my  clients call me after 7pm they respect my time, on the other hand there might be emails that come and I am happy to respond to them all the way to midnight and even later if the time zones are different...Endre

Mar 23, 2018 11:08 PM #26
Rainmaker
362,152
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

I am a stickler in respecting the client I am working with. If another calls me when I am working with someone at the moment, I do not answer the phone. The one I am with will often say, go ahead and answer that. I respond that I am with them and I respect people by giving them my attention.

So when they call me and I don't answer they understand and know that I will get back to them ASAP.

Mar 27, 2018 11:47 AM #27
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Hella M. Rothwell, Broker/Realtor®

Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea
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