Showing Feedback or Not!
When I am working with a seller and they request feedback from a buyer showing, more often than not they get upset with what they hear. I had two sellers get very upset with me recently because I provided honest feedback and they didn’t like what they heard. They were offended that the buyer’s comments didn’t please them. They argued with me about the feedback and told me they thought the buyers were crazy. They didn’t have any issues with the issues the buyer’s mentioned so the feedback wasn’t valid. Ultimately they chose to go in another direction because they didn’t like what prospects had to say about their properties.
After this happened I had a conversation with an associate in my office and we both agreed that from now on if a seller insists on feedback they are going to get something very vague, essentially that the home was not a good fit for the buyers. No details.
I know sellers are anxious when their homes are shown and want to know what the people who viewed the property thought of it, but an honest answer doesn’t always suit what they want to hear. All sellers see their homes as their castles and they really don’t want to hear honest opinions of outsiders.
What are your thoughts on this? Is providing honest feedback the best practice or is simply providing a vague, non-specific answer a better practice. I would like to hear what others have to say about this.
Sandra Paulow, Associate Broker, GRI, REALTOR®
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