Showing Feedback or Not?

Real Estate Agent with Aspen Properties, Inc. BR511793000

Showing Feedback or Not! 


When I am working with a seller and they request feedback from a buyer showing, more often than not they get upset with what they hear. I had two sellers get very upset with me recently because I provided honest feedback and they didn’t like what they heard. They were offended that the buyer’s comments didn’t please them. They argued with me about the feedback and told me they thought the buyers were crazy. They didn’t have any issues with the issues the buyer’s mentioned so the feedback wasn’t valid. Ultimately they chose to go in another direction because they didn’t like what prospects had to say about their properties. 

After this happened I had a conversation with an associate in my office and we both agreed that from now on if a seller insists on feedback they are going to get something very vague, essentially that the home was not a good fit for the buyers. No details. 

I know sellers are anxious when their homes are shown and want to know what the people who viewed the property thought of it, but an honest answer doesn’t always suit what they want to hear. All sellers see their homes as their castles and they really don’t want to hear honest opinions of outsiders. 

What are your thoughts on this? Is providing honest feedback the best practice or is simply providing a vague, non-specific answer a better practice. I would like to hear what others have to say about this. 

Thank you. 

Sandra Paulow, Associate Broker, GRI, REALTOR®



Posted by

Sandra J. Paulow, Associate Broker, GRI, SFR, REALTOR®

Pinetop, Arizona

(928) 242-0300


If you are looking to Buy or Sell Property in the White Mountains of Arizona, give me a call.  I have been listing and selling in this area since 2002.  With over 16 years of experience I can assure you I know how to treat a client.  For Service you expect and deserve, call Sandra Paulow. 



Comments (4)

Anna Banana Kruchten Phoenix Broker
HomeSmart Real Estate - Phoenix, AZ

Sandra how I handle feeldback is I let the sellers know upfront that between them and me we already know what the pros and cons are of a home and we don't need feedback. If something odd pops up - well that might be forwarded on to them. Plus as a buyers agent, should my client be interested in a property I won't be giving feedback. The best feedback is an offer.

Mar 19, 2018 01:59 PM
Sandra Paulow
Aspen Properties, Inc. - Pinetop Lakeside, AZ
REALTOR, Associate Broker, GRI, SFR

Good plan Anna.  You are correct, the sellers already know the good, the bad, & the ugly of their homes.  They don't need someone pointing it out to them.  Thanks for sharing your thoughts. 



Mar 19, 2018 03:07 PM
Erika Rae Albert, Austin Real Estate Expert
E-Rae Realty - Austin, TX
Exceeding Expectations in Every Transaction

I think feedback is important, and by providing it you keep the client engaged in the selling process.   I may rephrase feedback when presenting it to my clients.  For example if a buyer's agent told me they hated the tacky wall paper, I may state they didn't care for the wall paper.  

Mar 19, 2018 04:38 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Sandra. I always thought the only feedback that mattered was an offer.

Mar 20, 2018 07:21 AM