Is there anyone home at Activerain?

By
Services for Real Estate Pros with Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com

I received notice that my paypal account had been charged by Activerain the day my renewal came around. I was frustrated there was not a notice sent out about it to remind me. I have a lot of subscriptions and accounts to keep track of. The above board companies send out a reminder and you are given a chance as to whether to continue your membership or cancel. Not Activerain though.

 

I quickly emailed them and asked if they would cancel my account and refund the money. No answer. No reply.

 

I emailed them a second time and said whether they refund me or not is not my issue at this point. Please cancel my account so I don't end up owing another $149 out of the blue for a platform I haven't had time to use or access. 

 

NO RESPONSE TO ANY OF MY EMAILS. What is going on? I know a lot of you get use out of this platform. It's well worth your money I'm sure, but it is not for me. I don't have time. I am beyond frustrated and disappointed that Activerain acts like this. 

 

Please cancel my account immediately. This hit me at a time when I was low in funds, but I'd say you need the money even more and so keep the $149 but cancel my account. 

Comments (5)

Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Has active rain lost touch with their membership? 

The above board companies send out a reminder and you are given a chance as to whether to continue your membership or cancel. Not Activerain though.

 

Mar 27, 2018 04:31 AM
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Sarah Cole 

I think if you post this on the Q & A section, someone will give you some direction with how to cancel....  ask an ambassador.... Liz and Bill Spear (Bill)... that's where I would begin for direction.

Mar 27, 2018 04:46 AM
Liz and Bill Spear

All I can recommend at this point is email Bob Stewart Bob@ActiveRain.com.  There's no direct call in number so it will probably take Bob to fix it.

Mar 27, 2018 04:57 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Sarah. There is no excuse for non contact. I am sorry for your experience.

Mar 27, 2018 05:59 AM
Bob Stewart
ActiveRain - Mesa, AZ
ActiveRain

Sarah,

I'll get a refund issued for you right away. I'm terribly sorry. 

Mar 27, 2018 01:27 PM
Sarah Cole
Thank you, @Bob Stewart.
Mar 28, 2018 04:09 AM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

Hi Bob Stewart - I haven't received a refund yet. Do you need information from me to proceed? I didn't get an email either. 

 

Apr 02, 2018 11:15 AM