Taking that call...

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Real Estate Agent with Keller Williams Realty Atlanta Partners

I used to ignore all calls (except those from my young daughter) when out with a client.  I don't anymore.  Clients today want immediate results to inquiries.  I check my email every five minutes from my TREO and answer every call.  I don't stay on the phone longer than taking the general information and promising to get back to the caller as soon as possible.  As long as the client gets an answer, they are satisfied.  In my area, I can be out with a buyer for several hours showing a few homes on Lake Lanier - and callers will move right on to the next name if I don't answer.  I excuse myself from my client and never make them feel like they are not my priority.  On the other end, my clients know that they can always reach me when they have a question. 

I think it's all in the approach we take to our business and the manner in which we conduct ourselves when with our clients.

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Rainmaker
417,264
Debbie Malone
Londeree's Real Estate & Property Management - Lynchburg, VA
From Lynchburg To The Lake (434) 546-0369

Laury, I agree. If you don't take the call they could be on to the next agent. If I'm going to be out with a client, I let them know ahead of time that I have other transactions pending and am waiting for calls.

May 21, 2008 12:41 PM #1
Rainer
62,465
Bart Whitmore
Keller Williams- Louisville - Louisville, KY
Real Estate Agent

I think that a call should be answered prompley, if you arent there the next agent will be--bart

May 21, 2008 12:42 PM #2
Rainmaker
1,514,127
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

I think Debbie's advice is appropriate. Like you, I take calls...and clients undstand.

May 21, 2008 12:44 PM #3
Rainmaker
293,484
Mott Marvin Kornicki
Waterway Realty, Realtors® • Broker • South East Florida • - Miami Beach, FL
Waterway Realtors, Notary Public 786-229-7999

I'd agree for the most part. if you don't take care of the prospect, someone else will.

May 21, 2008 12:46 PM #4
Rainer
6,744
Joe Keyes
Team One - Coldwell Banker Residential Brokerage - Hill AFB, UT

I think it largely depends on the moment. There are some people that just won't put up with it, and in some cases you just can't stop in the middle of a converstion or presentaion to take the call. At these times you can't risk it for a potential week lead.

May 21, 2008 12:59 PM #5
Rainer
3,861
Laury Gardner
Keller Williams Realty Atlanta Partners - Suwanee, GA

Good point.  I didn't mean to imply that I NEVER send calls to voice mail.  But I try to be polite, and make sure I am tending to the needs of my clients. Thank goodnes I haven't had encounters with people who are offended. Again, it's all in the delivery. Thanks, Joe.

May 21, 2008 01:03 PM #6
Rainmaker
131,644
Michele Reneau
Certified Staging Professional (CSP) Elite Instructor - Summerville, SC
Realtor, GRI ~ Charleston, SC Relocation Experts Team

This is a tough call for me. I admit that I like to have someone's undivided attention so I try not to answer the cell phone when I'm with clients.  I read a survey that said one of the biggest complaints from buyers about realtors is being on the phone all the time while they are showing property.  I do think it's a good idea to warn them in advance that you are waiting on some phone calls to prepare them in the event you need to take one.  We all know that clients that don't like to wait and I agree in this information age, people want answers right away.  I prefer email that I can respond to on my Blackberry b/c a simple answer can be responded to without taking up too much time.  

May 22, 2008 08:13 AM #7
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Rainer
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Laury Gardner

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