Doing the right thing; Sitterle Homes

Industry Observer






New Construction is an amazing industry, but mistakes happen, and if you think they don't then you knowledge of new construction is limited, it is the nature of the beast. I have been in the industry for 14 years. When you have a million moving parts to a product mistakes happen. Yes ,I have seen my share of mistakes, we found one this morning, even though we had something double checked and triple checked. Our boss said tear it down start over do it right without hesitation. I know many builders would have said No, we are not correcting it we will move forward, taking the short cut as most builders do.  

Many times what sets you apart is how you correct a mistake that is when the true character of a company comes into play.

Please note  this was not an error on quality or safety. I then knew again I have made the right choice to work for a builder who earns their reputation everyday. We are not the cheapest builder but we are the best.

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If you would like some information on Sitterle Homes in Aliana

call me at 281-804-9265 or email me at


Yolanda Cordova-Gilbert on bridge


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Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Builder reputation is a vitally important component to new home sales.  My son bought a new home several years ago in Southern California.  Right away there was an issue on the wall where the fireplace was.  I was really relieved that the builder took care of it right away.

Apr 13, 2018 01:53 PM #1
Yolanda Cordova-Gilbert
Richmond, TX

Myrl Jeffcoat The thing on this we could have refused to do it and it would not have been a problem except that was not what the buyer wanted and builders will say sorry it's to late to change we did not.

Apr 13, 2018 02:19 PM #2
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

My experience in recent years has been that most builders in our area will "do the right thing." Last year I sold a new construction home where the master bedroom carpet wasn't done quite right... the builder replaced all the carpet on the second floor (and we are talking a big second floor).

Apr 13, 2018 02:55 PM #3
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thanks for sharing your experience. 

Prospective new home buyers should ask about the reputation of the builders they are considering.

Apr 13, 2018 03:37 PM #4
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Yolanda- all new construction builders are different but the ones who put quality over quantity, and who value doing the right thing are the ones you want building your home. 

Apr 13, 2018 05:43 PM #5
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

That is high integrity, Yolanda. I know you are proud to be a part of the organization.

Apr 13, 2018 08:45 PM #6
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Yolanda I have seen new construction where the Gym was next to the Kitchen and the movie screening room was next to the laundry room... someone was not thinking clearly and no they did not fix it, Endre

Apr 13, 2018 11:15 PM #7
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Yolanda.  I think those who purchase a Sitterle home will rest assured that they are living in a high-quality product.

Apr 14, 2018 06:20 AM #8
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Yolanda. I love this. The mark of any of us is how we deal with adversity and how willing we are to correct mistakes.

Apr 14, 2018 06:56 AM #9
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Yolanda,
I have long contended that mistakes can be good for business because how you handle it says more than words!

Apr 14, 2018 11:20 AM #10
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

That is the sign of a quality builder, one that is willing to get things right no matter what.

Apr 14, 2018 11:49 AM #11
Rebecca Gaujot, Realtor®
Vision Quest Realty - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Yolanda, sounds like you are working with the best builder. have a great weekend.

Apr 14, 2018 08:01 PM #12
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Yolanda, that is nice to know your current employer does do the right thing.  I closed one end of December, they took so many short cuts! 

Apr 15, 2018 07:17 AM #13
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