New Construction is an amazing industry, but mistakes happen, and if you think they don't then you knowledge of new construction is limited, it is the nature of the beast. I have been in the industry for 14 years. When you have a million moving parts to a product mistakes happen. Yes ,I have seen my share of mistakes, we found one this morning, even though we had something double checked and triple checked. Our boss said tear it down start over do it right without hesitation. I know many builders would have said No, we are not correcting it we will move forward, taking the short cut as most builders do.
Many times what sets you apart is how you correct a mistake that is when the true character of a company comes into play.
Please note this was not an error on quality or safety. I then knew again I have made the right choice to work for a builder who earns their reputation everyday. We are not the cheapest builder but we are the best.