Special offer

Cut From the Same Cloth?

By
Real Estate Agent with Long and Foster Real Estate VA License # 0225089470

Cut From the Same Cloth?

Don't you hate it when are going out on a listing appointment and a seller doesn't want to hear what makes you different from any other agent in town.  They just want to hear what you charge.  You just know, right there, that you have a penny pincher.  They fail to look at what paying an agent more might bring them in terms of marketing and negotiations.  They don't care whether you will meet the appraiser at the property or not.  After all, all agents are the same in their minds.

This same thought came to mind yesterday when I was being pitched for the one-hundred and tenth time by a colleague about why I should come to work with him.  He's a trusted agent, excellent trainer and all around reputable guy.  His company, on the other hand, well, it seems to me they are largely value-less except when it comes to one-hundred percent commission.  "But you could make so much more money working here."  That's not an argument I buy, and there are many reasons why.  

When I chose the brokerage I work for, it was after considering a handful very carefully.  It was a trusted, local brand.  My split may not start at one-hundred percent, but usually gets there quickly during a calendar year.  I'm a salesperson and understand the more I sell, the more I make.  My chosen brokerage has value and as such, deserves to be paid for that.  We have an office space and conference rooms.  The counter argument my colleague whips out is that I can work remotely at Panera or Starbucks.  Call me old fashioned, but I think a real estate transaction, putting an offer together on a house for instance, deserves some privacy and some space.  A conference table may feel old school, but to me, I see the value and the trust it brings to my brokerage's brand.  And it brings a since of security to my clients.

The resources my brokerage had initially struck me with the training they offered.  A brand new agent  needs all the training they can get.  A commission split wasn't even on my radar at that point.  I couldn't sell anything if i didn't know what the heck I was doing.  Now that I'm a seasoned agent, my colleague tells me that I've been trained up, it's time to leave and go one-hundred percent with him.  Not so fast.  With no money coming in from the office agents, do one-hundred percent brokerages have resources like corporate attorneys and risk officers who can step in when you have an issue like I did earlier in the year when my mom's condo sale sprung a post closing leak?  No.  They try to sell you on title attorneys being the go to sources for knowledge, but I'll tell you a little secret.  A title attorney is great at understanding the contract, but being desk jockeys, they have zero clue how that contract plays out  in court like corporate trial attorneys.  Compare an answer with a title attorney vs. a corporate trial and attorney and there is no question.  You want the corporate trial attorney when it goes any deeper than a minor dust up.

And then there is the lack of branding that goes with this particular one-hundred percent brand.  No one in my Bristow-Gainesville marketplace has heard of them.  "Well you can be the one to get out there and make the brand recognizable."  Boy, doesn't that sound like re-inventing the wheel?  I can attempt to be hired by people based on MY reputation with no brokerage awesomeness to back it up.  I've done the math.  I've watched top producing agents fall off in production when they go from a name brand to a lesser known one-hundred percent brokerage.  I always research profiles of agents like me and see how their production goes when moving from a known quantity, to unknown when the unknown is attempting to recruit me.

So I can leave all the branding behind my chosen, large, local company brokerage, or start fresh with no power behind my one-hundred percent brokerage's name and give it a whirl.  Write up my offers in my car using WiFi from Starbucks if I want privacy.  Trusting title attorneys to give me legal opinions when the stuff is about to hit the fan and blow up in a client's face.  No thank you.  I see the value in my brokerage, which just so happens to be Long & Foster Real Estate.  It also happens to be a brand that Warren Buffett saw value in when he chose to have Berkshire Hathaway invest in a real estate company and purchased us last year.

So as much as we agents complain about sellers who only look at us as bottom line commission figures, are agents any less guilty when their sole motivating factor when choosing a brokerage is commission split?  You get what you pay for is also true in the world of brokerages.  When you pay nothing to the broker you work for, you can't expect anything in return.  As Barbara Todaro would say, just a thought for the moment.

Comments(34)

Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Your first sentence made me chuckle.  Yes, I do hate it when all they want to know is what I charge!

Apr 18, 2018 07:07 AM
Chris Ann Cleland

Myrl Jeffcoat --It's so true.  A conversation we could have in our sleep.

Apr 18, 2018 12:32 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

CONGRATULATIONS Chris Ann, on having this blog FEATURED in the Old Farts Club group!    

Apr 18, 2018 07:08 AM
Chris Ann Cleland

Thanks for the feature in your group.

Apr 18, 2018 12:32 PM
Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

About ten years ago I was offered a 95% commission split by an upstart. I was not unhappy where I was and also could get to 95% fairly quickly.

But that upstart grew tremendously and is now the biggest player in the area. Do I regret my decision? No I don't - I wasn't unhappy and still feel the same way. It really is more than the money and those that get it will do well.

Apr 18, 2018 07:20 AM
Chris Ann Cleland

Margaret Goss --I've never been unhappy with my decision to be where I am.  And those that leave with bad tastes about our company usually end up on mult-stop quest that has them appreciating what they left behind.  

Apr 18, 2018 12:34 PM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

I really appreciate this thoughtful perspective and it's so true. Choosing a company is huge - and should never be based on a commission split alone. We all have different styles - and different personalities - it's important to find a good match. D 

Apr 18, 2018 07:51 AM
Chris Ann Cleland

Debb Janes EcoBroker and Bernie Stea JD --We do.  And I get tired of companies that try to recruit based solely on split.  There is so much more to this.

Apr 18, 2018 12:35 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Chris Ann,  I've never been one to work from anywhere but my office.  The thought of attempting to do business in a public place turns me off.  No doubt it would turn off my clients as well.  

Apr 18, 2018 08:01 AM
Chris Ann Cleland

Kathleen Daniels --I would be freaked out if someone handled my personal business in a public place.

Apr 18, 2018 12:36 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Chris Ann

I certainly appreciate your thoughtful perspective, and hopefully anyone considering making a change in brokerages will see this and consider your advice as well.

Jeff

Apr 18, 2018 09:49 AM
Chris Ann Cleland

Jeff Dowler, CRS --This isn't meant to be a recruiting post, but more of industry introspection with a shameless plug for the company I think so highly of at the end.

Apr 18, 2018 12:37 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I'm a broker who 100% agrees with what you have said here.  I provide a lot to my agents for the "split" they pay.  Conference room, assistant for marketing materials and mail outs, postage, and more than that I am available MOST of the time for immediate review of offers.  I actually reviewed an offer and recommended a couple of in the favor of the buyer changes last week when sitting in the waiting room at the hospital between the time my grandson was born and I got to hold him (when he was about 3 hours old).  It's a rare business model in my market and while some agents are all about the more money in my pocket model, we're about the clients like us enough to refer us business model.  

Apr 18, 2018 01:08 PM
Chris Ann Cleland

Tammy Lankford, --An agent can't expect all the bells and whistles without paying for it.  

Apr 18, 2018 02:49 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Well, I don't like French roast coffee, so the  Starbucks-as-conference-room just would never work for me.  

Seriously, I get annoyed by the recruiting calls that always start with "commission commission commission" because that's not what it is about, not by a long shot.  It's about the VALUE and what the brokerage brings to the table.

Isn't that what we tell sellers who want to talk about commission commission commission???

Apr 18, 2018 02:10 PM
Candice A. Donofrio
There it is!
Apr 19, 2018 06:35 AM
Chris Ann Cleland

Exactly, Susan Haughton .

Apr 18, 2018 02:50 PM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Totally agree!  It's all about the "relationship" .. and the commissions ... they come when we have fulfilled.  

Apr 18, 2018 06:12 PM
Chris Ann Cleland

Diana Dahlberg --Exactly.   It's an easy equation.  The more we sell, the more we make.  

Apr 19, 2018 07:05 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Hello Chris - thanks for your timely post. I'm sharing it with Rachael Kendall since it dovetails beautifully with some of our conversations today. The culture of each office is so very important. That's where we start, right?

Apr 18, 2018 07:27 PM
Chris Ann Cleland

Lottie Kendall --And not just where we start, but where we continue to marinate.  Office environment and company culture have a big impact on us. 

Apr 19, 2018 07:07 AM
Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Chris Ann,

Very true. Sticking with a solid company that has good management may cost, but it may also pay for itself.

Apr 18, 2018 08:43 PM
Chris Ann Cleland

Dörte Engel --You get what you pay for, even when it comes to brokerages.

Apr 19, 2018 07:07 AM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

The value of this post is worth a lot.

You have given a thought process to what to look for in a brokerage.

We are all different and that is why we don't all hang our license in the same place.

I agree, it is more than the % of split.

Thanks

Apr 19, 2018 03:50 AM
Chris Ann Cleland

John Wiley --The companies that have turned my head are never ones that only had a one hundred percent commission plan to sell.

Apr 19, 2018 07:12 AM
Terry McCarley
Coastal Real Estate - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

A friend of mine that is also a real estate agent stopped in Starbucks the other day for a cup of coffee.  He was beyond shocked to hear a real estate agent sitting at the next table discussing what offer the buyers he was with should put on a property.  My friend told me they drew the offer up right there and by the time they left the address, office price and terms had been disclosed to everyone within earshot of them.  Definitely not a professional way to do business in my opinion

Apr 19, 2018 04:33 AM
Chris Ann Cleland

Terry McCarley --I could never do it.  It seems so very wrong.

Apr 19, 2018 07:12 AM
Lesley Wilson-VanGoethem
Innovative Realty Solutions Group - Winter Springs, FL
Residential Real Estate Broker Associate

The one thing about this business is it never is a one size fits all.
left a big name brokerage for a boutique one , not because of a commission split, but because it felt right.. 5 years later, am glad I chose that road..
Did  I do less business? Doubtful as I wasnt happy there, and that would have affected my productivity

Apr 19, 2018 06:02 AM
Chris Ann Cleland

Lesley Wilson-VanGoethem --I hear ya.  And I have thought of doing my own brokerage at some point in the future, but right now, I love what my company has to offer.  And when I think about the things I'll miss if I leave, and how much they cost, I appreciate them all the moe.

Apr 19, 2018 07:18 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Congrats on the feature, Chris Ann. As professionals who run our own businesses at the end of the day and take on most of the costs of doing so, considering commission splits is an important part of the evaluation. But it can't be the only one. And I agree, when you pay little to nothing to a broker, don't expect much in return. I learned that at KW -- once you fully capped, you weren't "worth much" to them for the rest of the year and their focus was not on their full cappers.

Apr 19, 2018 06:31 AM
Chris Ann Cleland

Nina Hollander --To me, it's about where that company dollar goes. I'm pretty self-sufficient.  When I canp at 100%, I'm still using those company resources.

Apr 19, 2018 07:35 AM
Eva B. Liland Century 21 Doug Anderson
Century 21 Doug Anderson - Lancaster, CA
Glad to be of Service 661-714-1643

100% commission might sound tempting to start with but if you consider all the facts, is it really worth it, I think not. I rather stay with my brokerage.

Apr 19, 2018 07:44 AM
Chris Ann Cleland

Eva B. Liland with Century 21 Doug Anderson --Agreed.

Apr 20, 2018 08:58 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

Hi Chris Ann: You know, being a broker, I do not have to work for any brokerage. I can work by myself. I am also completely self-contained in my home office. Everything tech gadget, file cabinet and do-dad I need is at my house. Even my website features its own IDX. I could operate on my own without any problem.

But I get definite value from my brokerage. And like you say, which is so completely true in ways other agents fail to comprehend, when you don't focus on the money, it flows.

Apr 19, 2018 08:57 AM
Chris Ann Cleland

Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents --Same here. I could take my wagon and fix up shop by myself with my broker's license.  I don't do that.  I stick with the value I find at Long & Foster.  I can't duplicate what I find there at anywhere near the cost they get from me annually.

Apr 20, 2018 08:59 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

You don't always get what you pay for, but you can bet that if you pay nothing, you'll get nothing in return.

Apr 19, 2018 11:29 AM
Chris Ann Cleland

Marte Cliff --Exactly.  And one hundered percent of fewer deals, well, that's what I'm seeing from agents that match my business profile.  No thank you.

Apr 20, 2018 09:00 AM
Brian L. Sirota, Esq.
Bristar Realty (Realtor/Attorney) - Orange, CA
For Solutions: (714) 501-7660

Hi Chris Ann:  Very interesting discussion.   May I ask, how does the role of Long & Foster's trial counsel jive with the role of trial counsel under your E&O policy?    

Also, here, the California Association of Realtors provides a hotline for legal consultation, and the Bar association provides an ethics hotline for attorneys.    Does the Virginia Assoc. of Realtors provide legal counsel?   If so, how does that jive with your risk management officer?

I'm wondering if your colleague raised either of these issues.

 

 

Apr 19, 2018 07:20 PM
Brian L. Sirota, Esq.

Thank you Chris Ann for the insight.  I appreciate it.

Apr 20, 2018 12:57 PM
Chris Ann Cleland

Brian L. Sirota, Esq. --All the arguments have been raised.  And the hotline is a great place to call, but not as timely as corporate attorneys who are paid to help those of us in need.  As for the corporate attorneys, they are the ones that represent us under our E&O.  So when a problem bubbles up, as they sometimes do, their opinions matter the most.

Apr 20, 2018 09:01 AM
Robert Vegas Bob Swetz
Las Vegas, NV

Hello Chris Ann and I you make some great points in your post and a wonderful write I might add.

Apr 22, 2018 07:43 AM