Don't Be a Real Estate Bully

Real Estate Agent with Online Real Estate Agent Training

Don't Be a Real Estate BullyHow could you let this happen?

You clearly don't know what you're doing.

How come I'm just now hearing about this?

Needless to say, these are not what you want to hear when an issue arises with a real estate transaction.  Unfortunately, as agents, this is often how we speak to one another when we are in the midst of a crisis.

Real Estate Agent to Real Estate Agent

Is it any wonder that real estate agents have such a bad reputation among consumers when we can't even speak calmly to one another?

What's important for all of us to remember is that we all want the same thing; for our client to be happy.  Even when we work with a difficult client, we want them to be happy.

What happens, is that somewhere along the way, we start taking things too personally.  We begin to interject our feelings and emotions into the transaction.  The results are rarely good.

It's only natural that the emotions of our buyers and sellers will be on a roller coaster.  But our job as real estate professionals is to remain calm and help the transaction move forward if that is the desire of our client.

Don't Be a Real Estate Bully

Stuff Happens in a Real Estate Transaction

As real estate agents we know that "stuff" happens in every transaction.  With the number of people and personalities involved in a real estate transaction, it's a wonder that more deals don't fall apart. To have a completely smooth transaction is rare.

With that knowledge, why do so many agents act like they've never had a glitch in a transaction.

  • A lender requiring extra documentation before finalizing a loan
  • Having a home inspection report that is filled with repairs
  • A seller who doesn't want to make the repairs requested by the buyer or the lender
  • A buyer who is unwilling to waiver on having the repairs done
  • Finding a lien on the property that the seller didn't know about
  • An appraisal coming in below the ratified price
  • A delay in settlement
  • A seller leaving stuff in the house when they should have removed everything

None of these examples are unusual.  But too many times an agent will call the cooperating agent to vent.  Yelling about what one party did or didn't do.  This type of behavior is totally unproductive and if you are on the receiving end of that phone call; insulting.

Related: 12 Steps to a Smooth Transaction

[caption id="attachment_41676" align="aligncenter" width="1024"] Photo by Max Newhall[/caption]

Focus on Your Response

Since you can't control the behavior of the agent on the other end of the phone, email or text you have to focus on how you respond to such behavior.  Our natural response could be to start yelling back or send them a nasty email or text.  But there is another option.

In the words of Michelle Obama, "When they go low, we go high."

Although tempting, don't stoop to their level.  After they finish their rant, you can calmly ask:

  • "How do your clients want to move forward?"
  • "What are the next steps?"
  • "Do you have any suggestions on how to...?"

It's About the Buyer and the Seller

The goal is to get to settlement, if that is what the buyer and seller want.  Together you need to find a way to move forward.  Real estate agentst are in the middle.  We aren't buying or selling the house in question.  There is absolutely no reason for one agent to yell or belittle a colleague.  Never.

None of us is perfect and all of us were new to the business at some point. If nothing else, use these moments as an opportunity to learn something new or to teach an agent a new or better way of handling a situation.

You hear a lot of talk about children being bullied at school and online, but I've seen and heard agents bully one another.  Supposedly all in the name of "working for their client."  It's not a good look.

While you can't control someone else's behavior, you can control how you respond to it.

Be prosperous!

Need More Training?

Sign up today for my Free Email Course, 5 Things Every New Real Estate Agent Needs to Know.

Start building your real estate business on a solid foundation.  Click here to get started.

Real-Life Real Estate Training – Real Training, Real Results!

  • Have you struggled turning contacts into clients?
  • Are you working hard, but hardly making any money?
  • Are you beginning to think you made a bad career choice?

If you answered “yes” to any of these questions you are in the right place!

Sign up for my FREE email course, 5 Things Every New Real Estate Agent Needs to Know to start building your real estate business on a solid foundation.  Click here to get started!

Inman News named Candy Miles-Crocker as one of the Top 25 Real Estate coaches in 2016.

Candy,  “The Real-Life Realtor”, coaches, mentors and trains new and experienced real estate agents to transform their business by mastering her proven systems for success.

She is a firm believer in managing expectations.

Her goal is to elevate the perception of real estate agents among the general public through education so every client has an amazing real estate experience.

Candy’s unique training methods have shown agents what it takes to be successful!

Learn more about her training program at or send her an email at

If you haven’t done so already, please connect with us on Twitter on FacebookGoogle+ and LinkedIn.

Let’s Go to Work!

Posted by

Candy Miles-Crocker

Real-Life Real Estate Training


This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
ActiveRain Community
Active Rain Newbies
Real Estate Rookie
Coaching and Mentoring
Diary of a Realtor
real estate agent training
new real estate agent training

Post a Comment
Spam prevention
Spam prevention
Post a Comment
Spam prevention

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?


Candy Miles-Crocker

Realtor - Real-Life Real Estate Training
Ask me a question
Spam prevention