Customer Service is Key when working with agents

I so know what you are talking about.  It is even worse when you are a newer agent dealing with a seasoned agent.  I thought the bottom line was to complete the transaction.

Hi Matthew, I agree , Customer Service is Top Prority! Our customers are the best source of referrals. Giving 110% of Customer Service will always go a long for all parties involved and the more communication that can be conveyed, the easier the transaction is. Have a great day !

We should all try to get along with each other,treat me the way you want to be treated, and Ill do the same for you.

Matthew~True Professionals act the way you spoke of.  There is NO EXCUSE for any other behavior.  Those that act any differently should be ashamed of themselves.   

Matthew...Competition is good for everyone...bad behavior is good for no one.

Matthew, good point, nothing like burning a bridge with a future agent relationship.

I totally agree with you. We all have the same goal in mind and it all works best and much easier if we treat each other good and help out if needed. What's so hard about just being nice and polite. And quite frankly, if I have a good transaction with an agent, I am more likely to show their homes in the future.

Matt - I agree - in the big picture, we are all in the same profession, we should be team players.

Matthew:  I agree with you completely.  I believe in teamwork even if we are competitors.  I like to do what I can to make it a "win win" for everyone.

And here I am Matthew....on your blog now -

Your point is so true! Don't agents rely on each other for business listing agents need buyers agents and vice versa? I cannot understand disprespect and rudeness even if things don't turn out your way - you may be crossing paths again and I'd rather have a good feeling about someone than dread.

I agree.  We need to create a collegial working community.  It makes everyone's life easier if our dealings with each other are pleasant and professional.

Hi Matthew, I agree.  I have had this experience as an agent dealing with another agent and also as a customer dealing with an agent.  Most of the time I can't reach an agent but if I do, I'm treated with disrespect.  In the case of not reaching the agent and leaving a message, my calls aren't returned.  Like I mentioned before, I have had this experience as a client and agent.  I'm a newbie, and it blows my mind that clients will put up with this lack of professionalism in exchange for a bit of experience.

Matthew, thank heavens it is usually only a small percentage that act like that. I don't think they realize that it is not in their best interest. They never know when they will meet up with you again and it's always best to act professionally in our business whether it is with a client of another Realtor...frankly with anyone!

Matthew,  I think part of our business is our professionalism to everyone on the "transaction team" - inspectors, escrow officer, loan officer, and of course, the other agent.  Thank you for reminding us all.

I know as soon as I get done with the one transaction I'm in that I will never put an offer in on a property with this agent again as it has been the most difficult transaction I've ever had because of the other agent. It amazes me that they don't think of us as clients either, but if you are not liked, it can cost you just as much business as if you are mean to a client.

Matt,

Co-operation and fair play make for a good transaction.....when everyone wins the deal is good.

Customer Service is part of my kuliana!   It is far too easy to feel antagonism to a "dumb question" from a client, or to react harshly when they do something "stupid".   STOP, wait a moment and give professional service with calm!   Other agents deserve no less!   It's a small world!  Kai

Matthew, Over the years, I have been the agent that other agents use for themselves (when they "retire") and for referrals from their friends and family. Why because I treated them with the respect you mention.

You are so right, Matthew.

As a listing agent, I consider the buyer's agent a professional and a colleague (of course), but when you think about it - they can be considered a "customer" as well.  When you are marketing to other agents, you are wanting them to see you and your product above all others as being one of the best to promote to their clients.

Seriously, the golden rule (as corny as it sounds) is the way to go.  These agents with their little ego trips should give it up and truly think of others.  They'd be so much happier.