When I say the bank removed all of my banking accounts from online access, what they they really did was redirect my sign-on results to a 404 page. It looked like a customer had signed on, bank logo and identifying properties there, but no bank accounts. Could have been hacked for all I know. It's one of those instances where a person automatically suspects the bank somehow messed up, though, especially when the bank has had other very recent apologetic episodes.
But what ensued from that experience was fairly bizarre. There was a point I raised my voice, asking incredulously: "You know how idiotic and ridiculous this all seems, right? I am still in control of all my reasoning powers, right?"
Company policy, Ma'am.
And then the difficult questions ensued. Security questions. Interrogation was more like it.
"Ma'am, do you know a Tamara Nelson?"
Uh, oh, trick question. Think, think, think. I was once married to a guy named Nelson. And he had two nieces, twins, and their names started with a T, same name basically but different spelling . . .