How Real Estate Agents Are Falling into Uber Drivers' Bad Habits

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Real Estate Agent with Platinum Properties TN Broker: 208698

Uber Drivers Are Changing. Are Real Estate Agents, too?

Uber driverI've been studying the changes that have occurred with Uber drivers. I only use them when traveling but have noticed a marked change in the last 6 months. Here are some areas that have changed.

  • They are less customer service oriented. The days of the social chat seem gone.
  • The cars are less clean. Remember why we didn't like riding in taxis?
  • The drivers are less patient. I saw and heard them yell and gesture at other drivers.
  • The driving is more reckless. There were times I was sure we would wreck. Don't scare me or drive like a Tijuana taxi driver.
  • The little extras are missing. The bottled water and nice music to please the customer are no onger the norm. I am finding that in only about 10% of the rides.
  • The drivers were reluctant to run the air conditioning. I am sure they were thinking about economizing while I am thinking comfort.
  • Where did the smiles go? I am still a customer that is paying good money and I deserve a little friendliness.
  • The drivers seemed to cut corners by not turning down the destination streets and leaving me to walk from the corner, asking me to walk back when they passed the drop-off point. They don't seem to know their way around. I'm the stranger to the city but seem to have to offer directions and they welcome them.
  • Prices have increased greatly so make sure the service is good especially if you want a good rating, good tip and a compliment.

So how does this relate to real estate agents. If driving your client around, drive safely and don't scare them. Keep a clean car. Don't insult other drivers and keep your remarks about them to yourself. Radio music can be distracting so please ask first. The climate control should be set to accommodate the guests, clients. What does the client want, and how does he feel?

Think about the little extras. Bottled water on hot days, snacks when scheduling a long showing day will be appreciated. Smile and be friendly. The clients want to know they are important and be thanked for their business.

Know where you are going. Plan your route and be knowledgeable and in charge. You will look bad if you get lost and appear disorganized. 

Our prices/fees are being challenged so we must make sure we are worth it and give the best service possible. If you want a good review, referral or repeat business, make sure you stand out and deliver more than expected. Remember people have other choices. When it comes to the Uber driver that disappoints me, I can always call a taxi, a limo service or Lyft next time or decide to drive myself.

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 Centruy 21 Platinum Properties2130 Wilma Rudolph Blvd.

Clarksville, TN 37040

When you need Real Estate services in Clarksville TN

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Debbie Reynolds
"The Real Debbie Reynolds"

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Rainer
7,814
Eric Sztanyo
Keller Williams Advisors Realty - Cincinnati, OH
Cincinnati & NKY Realtor® | TeamSztanyo.com

Interesting. I hadn't thought about comparing the two, but I can see where you are coming from. If you want a good review/referrals, I think many of these principles apply across any service industry. 

May 17, 2018 05:29 AM #30
Rainmaker
442,891
Paula Hathaway, REALTOR, LBA
Douglas Elliman Real Estate - Southampton, NY
...Finding Your Place In The sun!

Debbie: I have never used Uber simply because I pretty much stay put or drive myself--But your suggestions to all of us about driving the public around as we must do, are great and some I never thought of, i.e. bring some snacks along on a long day of looking at houses! What a great post! Thank you for sharing it!

May 17, 2018 05:39 AM #31
Rainmaker
13,553
James Grant
Asheville, NC

Hello, Debbie, I think not everyone is like that, Some of the uber Driver are friendly and good. Thanks for sharing your experience.

May 17, 2018 06:05 AM #32
Rainmaker
654,491
Nick & Trudy Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtors, Philly Main Line

Good reminder there is competition out there and to be client centric. There is always another option for the customer. 

May 17, 2018 06:20 AM #33
Rainer
391,797
John Dotson
Preferred Properties of Highlands, Inc. - Highlands, NC - Highlands, NC
The experience to get you to the other side!

I haven't ridden with many Uber drivers, but none of them had the characteristics you describe.  One did drive fast, but it was very obvious he knew exctly where he was going and I was OK with that.

If real estate agents get like this they will have no clients.

May 17, 2018 07:04 AM #34
Rainmaker
928,285
Corinne Guest, Managing Broker
Barrington Realty Company - Barrington, IL
Barrington, a Luxury, Country Suburban Lifestyle.

The service industries across the board are getting worse by the day, the best shine through. While I would never use Uber my kids do and for the most seem happy for the ease and convenience. I would use a Limo every time. That service is top notch and worth paying for IMHO. The same is true for driveway guys. I picked mine out of 3 based on his knowledge, explanation of final product and that he kept me in the loop at all times. He looked after my dogs getting the fence back online asap. His service was top notch and he will get lots of referrals from me. He already picked up 2 neighbors jobs. We have to be the best! We have to. For the record no client ever gets in my car, company policy.

May 17, 2018 07:20 AM #41
Rainmaker
2,734,449
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce - Short Sale

It IS all about the service....and anyone who is an agent who doesn't get that,  should think about surrendering their license !

May 17, 2018 07:55 AM #42
Rainmaker
338,504
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

I provide quality service to the consumer even when I don't go to transaction. It really is the service we provide that differentiates us from the new disruptor in business.

May 17, 2018 08:21 AM #43
Rainmaker
10,128
Ricardo Mello
Manhattan Miami Real Estate - Manhattan, NY
Manhattan & Miami Real Estate Broker

Excellent points Debbie! I need to definitely work on my road rage and keep my mouth shut 😂🤐

Have a great day! R

May 17, 2018 08:25 AM #44
Rainer
183,407
Greg Mona
RE/MAX Platinum Living - Scottsdale, AZ
YOUR Local Real Estate and Design Resource in AZ!

Hi Debbie Reynolds. While I have very rarely used Uber, I do see the parallels of simple customer service; whether driving someone to their desired destination or showing homes to prospective buyers. Here in AZ for much of the year, climate control in a vehicle is very important, as is proper hydration. I make sure both of those items are addressed before clients get in my vehicle. They really do appreciate it, and it is so easy to do ahead of time.

May 17, 2018 09:23 AM #45
Rainmaker
137,517
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

Great comparisons! Personally, I prefer Lyft over Uber.

May 17, 2018 09:44 AM #46
Rainmaker
315,708
M.C. Dwyer
Century 21 Showcase REALTORs - Felton, CA
Santa Cruz Mountains Property Specialist

Good reminder to keep the cooler and supplies at the ready!

May 17, 2018 09:48 AM #47
Rainer
6,904
Felix Figueroa
PDQ disclosure - Long Beach, CA
NHD, TAX, Environmental report provider-California

True about some uber driver... though I have not had as bad experience as you but it is a good reminder to agents.  Driving around to see houses can be exausting and making sure agents keep their customer experiece to notch will go a long way.. sets a standard and leads to referrals and more business

 

May 17, 2018 11:59 AM #48
Rainmaker
785,895
Lanre-"THE REAL ESTATE FARMER" Folayan
Keller Williams Select Realtors-Buy a home in Washington DC. Sell a home in Washington DC - Bowie, MD
I don't make promises.I deliver results.SOLD HOMES

Comment #29 is 100% right. Even though Uber haven't gone public yet,word is that the company value is around $60 Billion dollar company whenever they do decide to file their IPO. But they need to pay their drivers more than what they are getting paid. So I don't blame the drivers,I blame the company.

May 17, 2018 01:54 PM #49
Rainmaker
2,260,063
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Name a business and it is about people...Without people, empty in empty-out

May 18, 2018 06:43 AM #50
Rainmaker
1,981,827
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Can't say I've ever had a bad Uber experience but if I felt so compelled, I might post a review about it.

May 18, 2018 08:53 AM #51
Rainer
205,106
Michael Rasch
Florida Home Sales and Investments - Hallandale Beach, FL
Michael Rasch 305-741-1819

What a great write up, and this is why I use a scooter and I am mostly a listing agent. I really don't want to have the liability of an accident ( I do have my SCCA NASA, and an open wheel ( expired ) Licence).

We have google maps and ways and showing request maps ... it's easy as pie. I don't desire to be anyone's tour guild on my gas. and trust me, people try here in Miami.

May 18, 2018 09:13 AM #52
Rainmaker
202,619
Ron Buck
The Ron Buck Group - Laguna Niguel, CA
Associate RE Broker at Keller Williams Realty

Point well taken. People like friendly service in all industries and will come back for that experience. I wonder if Millenials feel the same though?

May 18, 2018 11:17 AM #53
Anonymous
Jane

Ahhh Uber....the FSBO of transportation. I prefer to pay for a taxi. They have to meet certain requirements to be licensed, and I have somewhere to go if I have an issue.

May 19, 2018 06:44 PM #54
Ambassador
2,485,762
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Absolutely fantastic analogy, Debbie! 

I had to take my car to the repair shop a few weeks ago. The ride home from there was just okay - the driver's conversation was extremely morbid - everyone he knows is dying or has recently died. It went on and on! He did not have the air on and as you also mentioned, the car was less than clean.

On the way back to pick up my car, I was picked up in a JEEP with the top off and had to give the guy from a neighboring town directions to get to the shop. Super nice guy but, he certainly didn't notice the sweat rolling down my face from the sun beating down on me for 20 minutes!

As for our profession - you are so right.  Our fees are being challenged more and more these days and we simply must stand out from the rest. When we do, it's easy to justify our fees.

OH and I want Jeffrey Hopkins, CBR to move to Charlotte - I would definitely be requesting him for my every Uber ride!

May 19, 2018 08:17 PM #55
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