THE COSTS OF POOR COMMUNICATION

Reblogger Debbie Reynolds
Real Estate Agent with Platinum Properties TN Broker: 208698

There are many forms of communication. The whole message, words, inflection, body language, sentence structure all can convey different meanings.

Original content by Grant Schneider

What we have here is a failure to communicate.  That line from Cool Hand Luke sums up one of the big problem—our communication does not work.

I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The staff felt that there were a lot of changes, but the staff also felt that management was not keeping them informed. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes.

The real estate industry is not exempt from this.  There have been mergers and many changes.  When this happens, can you say with certainty that you know what is important to your team and what to tell them? The only way to know is to put yourself in their shoes and see thing from their position and mindset. Think to yourself, “If I were hearing this information what would I be worried about right now in the current situation?” If you were that person hearing the message what would be important for you to know? What is the worst thing that could happen, and would you want to know about it in advance? How would you want to be told?

How would you be answering these questions? You can’t answer the questions without the input from your staff—the people affected by the changes. Depending on how much you can discuss, or how much is already known, you might ask a few individuals what the grapevine is saying, and what people are worrying and wondering about.

Now, armed with this information, draft the answers to the questions. Of course they must be truthful answers, for insincerity is easily recognized and will deal a deathblow to your communication efforts. Then they must be couched in terms that are clear and uncompromising, but also considerate and compassionate. It's worth spending some time on this part. Lack of commitment to your message is also easily read and will automatically raise the cynicism level among employees.

You should carefully consider the media used to communicate your message. The way a person receives news can dramatically affect how he or she feels about it, so you need to choose the medium very carefully. E-mail can be perceived as cold and unfeeling in many cases, although it is useful for routine updates that don't have emotional overtones. Some messages are better spoken, either by managers to their groups or by the CEO to the whole organization.

If the messengers don't have highly developed communication skills, it's worth engaging services of people can coach them in the tools of two way communication. The message must remain honest, clear, and compassionate.

 

Communication

And above all, follow through on your commitments and promises. Nothing turns employees and agents off more than empty words. Sincere, caring, ongoing communication can form the basis for building employee engagement when the present time of turmoil ends.  For a similar post on our website see DO YOU FEEL SOMETIMES YOU HAVE A FAILURE TO COMMUNICATE?

Could you use assistance in developing clear communication?

Contact Us for a Free Consultation

or call 914-953-4458.

 

 

Real estate expertise provided by Grant Schneider on ActiveRain

 

Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

- Business Coach

- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

- Organizational Effectiveness

- Time Effectiveness and Organization

914-953-4458, Armonk NY 10504 grant@pdstrategies.com

Visit my website www.pdstrategies.com for information on how you can obtain quantum leaps in your business performance.

Helping businesses go from "good to great"

 

Perfomance Development Strategies - Westchester NY

Active Rain Top Blogger Award

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
Real Estate Best Practices

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
2,654,955
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Good morning Debbie. Grant lays it out wisely. It would help if many took his advice. Enjoy your day!

May 24, 2018 05:19 AM #1
Rainmaker
4,258,877
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thanks for the re-blog, Debbie.  Poor communication can ruin a business as well as professional relationships.

May 24, 2018 05:20 AM #2
Rainmaker
3,418,074
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Debbie Reynolds ,

Wow..how did I miss this one! Thank you for re-blogging Grant Schneider post..so true!!

May 24, 2018 05:25 AM #3
Rainmaker
3,009,357
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Debbie. This is a great choice for a re-blog. Very nicely done.

May 24, 2018 07:06 AM #4
Rainmaker
1,524,633
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Debbie - thanks for the reblog.  As you noted in your comment, delivering difficult news is best in person if possible to see reactions and have empathy.

May 24, 2018 07:09 AM #5
Rainmaker
3,592,908
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

The loss of business is a big issue in my book

May 24, 2018 07:56 AM #6
Rainmaker
4,610,220
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thank you very much, Debbie, for sharing this excellent reblog selection.

May 24, 2018 08:20 AM #7
Rainmaker
1,999,021
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

The key, as Grant so rightly puts it, is anticipating reactions and considering how you will phrase a message. But that involves thinking, thinking about the other person, thinking ahead, and that's pretty difficult for some people, just sayin' . . .

May 24, 2018 09:22 AM #8
Ambassador
2,535,387
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Such a great one to re-blog, Debbie! I totally agree too - it's such an easy thing to do and I think I'll die trying to understand he poor communication phenomenon!!

May 24, 2018 01:33 PM #9
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Ambassador
3,671,455

Debbie Reynolds

Your Dedicated Clarksville TN Real Estate Agent
Clarksville and Real Estate are my specialities! May I help you?
*
*
*
*
Spam prevention

Additional Information