The White Hats (Postcards From Success 002)

Real Estate Agent with Big Block Realty 858.232.8722 CA BRE# 01261476

postcards from success


 Buffini & Company hosts Peak Experience annually in May. Out of 21,000 members, only 500 get to attend this event and an average of 1500 sit on a waiting list hoping someone drops. 

When you "graduate" Peak Experience, you are now known as a White Hat because you literally are given a white Peak Experience logo-hat to wear and you figuratively wear that hat from this point on; it’s a mindset.  


Postcards From Success


Listen To "White Hats" Episode 002 Here


The White Hat is a symbol, like in the old Hollywood Westerns;

the good guy wore a White Hat and the bad guys wore black hats.

Here's what it means to truly be a White Hat in the Peak Experience World:

  • Driven but Gracious
  • Ambitious but Respectful
  • Growth-oriented but Open (to bring everything along, the principles never change).
  • An Achiever but Humble
  • A Mentor / Teacher and Patient
  • We're committed to working 100% by referral, we do not purchase leads, we do not need to if we're delivering consistent service before, during and after the sale.
  • We are a Beacon of Positivity; we seek to lift-up rather than commiserate or participate in negative behavior or gossip.
  • White Hats are responsible; we *own our mistakes and do not play the blame game.
  • *If we run a team, the mistakes are ours as the leader. If we have a victory, the victory is the teams, not the leader's. This is known as Extreme Ownership, something we learned from the book of the same name by Jocko Willink & Leif Basin
  • We're inclusive, we want to bring you along this journey; but you must want it too.

This list was created originally by the staff of Buffini & Company, who designed this whole concept and training and I’ve added my 2 cents worth as I’ve lived it since 2016.

postcards from success

We are exclusively trained but inclusively, we go back to our communities and market places as ambassadors of this information; to share it and teach it to our associates and clients. Brian Buffini has a genuine interest in building us up, so we then go share this with others.


We do this to change our lives and to become a positive influence on others with this annually acquired set of standards. We choose to be impactful and influential; to answer this call to excellence and mastery. To be a light for our families, our friends, clients, community and marketplace. 


We're Dedicated to service; that of our team / employees and associates as well as our customers and clients.


We lead by example; we preach with the feet, not the mouth, thus creating the ripple effect; 

being the pebble on the pond of others and let your gentle ripples take effect.


It's about giving, being generous and serving others for the joy of it. Because people follow or respect you for who you are, not what you do. I am a servant leader in my business, I'm here to serve my clients’ needs first, but do so with the mastery of my experience and training.


Brian always says " The world is not lacking information, we have an abundance of it. In fact, people are drowning in information and starving for wisdom".


postcards from success

As a Realtor I know that my clients have access to almost all the same info I do. And because they are focused on a certain neighborhood or property type, they briefly become experts through their research, sometimes more so than I as I must know much more about San Diego and Real Estate at large.


But, where my expertise comes in is how to analyze and strategize the information; my experience shows up in how to write an offer or counter an offer. How to negotiate price, repairs and appraisal issues and how-to problem solve to prevent deals from blowing up-typically due to ego and "the principle of the matter". 


So, this is a rising to the challenge, of being great for my clients; without acting great on my clients. It's solving the gaps between expectations and reality for my clients.

It's servant leadership; it's being a White Hat.


My friends and associates, you do not need to be a White Hat to act like one. I challenge you, as I’ve asked of myself, to act on these principles and become a better version of you, while still being you. As one of my mentor’s Jim Rohn used to say, “Whatever good things we build end up building us.”


Thanks for subscribing, commenting and supporting my new venture!

Postcards From Success FACEBOOK

Postcards From Success iTunes Page

Postcards From Success YouTube Channel

Postcards From Success BLOG

Postcards From Success Host: Thomas J. Nelson’s Website

Posted by

REALTOR®, CRS, RCS-D, CDPE, ePro, Certified:Military Home Specialist,

Certified: Luxury Home Specialist Podcast Host, Author & Keynote Speaker


Brokered by Big Block Realty

CA-BRE# 01261476, since 1999  (My Team)

 "Oh by the way, I'm never too busy to serve you and your referrals to good people like you."

 mobile: 858-232-8722 / e-fax: 650-240-0717 

 Sunroad Corporate Center: 4445 Eastgate Mall l Suite 200 San Diego l CA 92121

RCS-DivorceSouthern California Chapter of Certified Residential Specialists (CRS)

                               FaceBook    Twitter     LinkedIN     YouTube     Instagram
    Serving: La Jolla * Downtown * Coastal Properties * Metro SD * Seniors & Military-Rebates!
Disclaimer:  Nothing in this blog article is to be construed as legal advice, tax advice, medical advice or financial advice.  For legal advice see an attorney.   For tax advice, health or financial advice see a tax attorney, certified public accountant, or other qualified professional.

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Real Estate Best Practices
san diego
real estate business
small business
real estate
buffini and company
thomas j nelson realtor
peak experience
postcards from success podcast

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Thomas- it takes a lot of dedication to excellence to do what you've done!  And thank you for sharing what you've learned with us. 

May 27, 2018 04:53 PM #1
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?


Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D

& Host of Postcards From Success Podcast
Referrals & Sales-free Help / Info Here.
Spam prevention