I've also learned my lesson about keeping up with my database and never deleting anyone unless they ask to be deleted.
A while back I decided it was time to review my database, to clean it up a bit. Scouring the database, I could easily see names that needed to be edited as they’d moved out of state, gotten married, had babies, or gotten a divorce! Databases are indeed gold mines and sometimes second home buyers' needs change.
Scouring names and dissecting which person needed to go in what group, I happened upon a name of a former client. They had purchased their second home in the North Phoenix area eight years ago. They had been referred to me by a former neighbor. They were sisters from Ohio.
This couple were very nice and we had a good time during the process of helping them purchase their second home. So I was surprised when all of a sudden they stopped responding. I wasn’t sure why, but figured they had moved on somehow. Figuring it might be time to remove them, I hit the delete button.
Not so fast!! Unbelievably, they contacted me a week ago and we are now moving them up to a larger second home, on a much larger lot. We are under contract on a larger home and the exiting home will be listed later this month. These clients decided they wanted a larger lot, views and more room for additional company.
Assuming these clients still had the same needs 8 years later was a mistake on my part. People change and needs change. Staying in touch provides them with the best service possible!
HomeSmart Elite Group
8388 E Hartford Dr., Suite 100
Scottsdale, AZ 85255
(602) 620-2699 DIRECT