TREAT EVERYONE WITH RESPECT

By
Education & Training with Performance Development Strategies

We have heard much about sexual harassment in the workplace lately. While this is a practice that is illegal it also destroys a well aligned diverse workplace. Diverse teams led by good leaders are highly productive teams. Creating a dynamic workforce involves valuing and respecting every individual.

Diversity and Inclusion is really all about engaging employees and customers for more success. It involves valuing all cultures, all races, genders. And it also involves respecting all ideas—that is—diversity of thought. Why do you and your company want to embrace diversity? Most would answer that they would do it because it is right. But there is an ROI. You will get more business and more customers. Gaining loyal customers and engaged agents and employees is built on trust.

Here is how diversity helped one company. The company has restaurants in a metropolitan area located in suburbs as well as downtown cities. The company found that its management development process was not creating successful managers in every location. Specifically, the company was placing whole teams of successful suburban managers into inner city restaurants which were quite different in employee and customer experiences.   There was friction among managers, employees, and customers. The problems included several sexual harassment complaints, difficult problems with guests late at night, employee turnover, and turnover of frustrated managers.

The company believed that lack of diversity was causing friction. It then put together processes aimed at connecting to every employee and every customer. First, every restaurant was to have enough female managers. The female staff now had the option of speaking to another female about a harassment complaint. But that was not all. Culturally diverse managers helped with training and development of all team members. The turnover in the restaurants was reduced. The company also measured guest engagement and that rose substantially. Guests could complain to managers who they perceived understood their needs. The incidents late at night with bar guests were substantially eliminated at the restaurant. The ROI was quickly seen. Sales increased and so did profits because of higher guest counts, more staff engagement, better customer service, and loyal repeat customers.

Is there a cost to being exclusive rather than inclusive? The example just given says there most definitely is. Can you afford to ignore large numbers of employees and customers? Why not start listening to your employees and customers.

Gallup has long had a list of twelve engagement questions   They commissioned a study on diversity in 2005. One finding was that diversity has a business advantage. But the culture must be engaged and inclusive. Here are some questions to consider asking:

I always trust my company to be fair to all employees.

My company treasures diverse opinions and ideas.

If I raised a concern about discrimination, I am confident my employer would do what is right.

My supervisor creates an environment that is trusting and open.

 integrity

You can learn diversity at the Society for Human Resource Management. I have been a proud member and volunteer leader in this organization for many years.  To read a similar post on our web site see HAVING A DIVERSE AND HARASSMENT FREE WORKPLACE IS GOOD FOR YOUR ROI.

Learn how you can eliminate sexual harassment and engage your diverse agents,  employees and customers

Contact Us for a Free Consultation

or call 914-953-4458.

 

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Debbie Reynolds 06/07/2018 05:46 PM
  2. Gabe Sanders 06/09/2018 11:00 PM
Topic:
Real Estate Best Practices
Location:
New York Westchester County
Groups:
Coaching and Mentoring
Tags:
preventing sexual harassment in the workplace
valuing diversity and inclusion in the workplace
anti harassment training for your new york state workforce

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Ambassador
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Wonderful post, Grant and I agree that we must make our workplaces a 'safe' haven. I think if we all lived by The Golden Rule, we wouldn't have these incidents in the news on a daily basis!

Jun 02, 2018 03:34 PM #46
Rainmaker
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Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

You raise a valie point that isn't always an immediate thought.  There is an ROI in running a business based on equal treatment and courtesy to everyone.  Great post!

Jun 02, 2018 09:04 PM #47
Rainmaker
1,643,796
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Maria - it most definately does require valuing individuals.

Debe - that is right many people have said that too.

Jan - high performing teams are diverse and valued.  That is true.

Jun 03, 2018 05:12 AM #48
Rainmaker
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Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

What a well deserved featured post and unfortunately this post had to be written because people can not behave using the Golden Rule...Endre

Jun 03, 2018 11:46 PM #49
Rainmaker
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Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Endre - that is really sad but unfortunately true.  Thanks for stopping by.

Jun 04, 2018 05:52 AM #50
Rainmaker
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Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

We all can have valid points if we just stop to listen to one another rather than talking just to be right. :)

Jun 04, 2018 07:34 AM #51
Rainmaker
1,643,796
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Laura - yes, that is right.

Jun 05, 2018 05:17 AM #52
Ambassador
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Love the message and it is the topic of the day, week and year. We must treat people with respect. 

Jun 07, 2018 05:44 PM #53
Ambassador
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Michelle Carr-Crowe Just Call 408-252-8900 Top 1%!
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

This sounds so simple, yet if it were being practiced, it wouldn't need to be said.

Jun 07, 2018 10:55 PM #54
Rainmaker
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Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Debbie - it is the message.  Just attended a session about this.

Michele - yes, you said it exactly.

Jun 08, 2018 06:29 AM #55
Rainmaker
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Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

And if you can't...or won't...just say BYE ! 

Jun 08, 2018 06:41 AM #56
Rainmaker
859,944
Valeria Mola
SIB REALTY - Sunny Isles Beach, FL
305-607-0709 SIB Realty

Sally, what a great point. 

I just cannot believe, this is happening to ...

Just say "Bye" and have guts!

Jun 08, 2018 07:43 AM #57
Rainmaker
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Jane Chaulklin-Schott
TEAMCONNECT REALTY - (407) 394-9766 - Orlando, FL
TeamConnect Luxury Homes - Orlando, Florida, 32836

It is sad in the era we live that too many people have forgotten the meaning and value of the word, Respect.  One only has to listen to the news of the day.........

Jun 08, 2018 09:21 AM #58
Rainmaker
1,643,796
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sally and David - right, no tolerance.

Valeria - that is right.  Get out.

Jane - yes, that is for sure.

Jun 09, 2018 06:00 AM #59
Rainmaker
2,776,060
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hi Grant, How this I miss this the first time around the other day.  Respect is so important, I always say that the respect we give others will help the respect we get in return.  Have a great day!

 

 

Jun 09, 2018 11:13 AM #60
Rainmaker
1,643,796
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Will - that is the key.  We treat everyone with respect and stop many problems.

Jun 09, 2018 06:03 PM #61
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Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams fox cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Thanks Grant, no room for bad behavior in the workplace or anywhere else.

 

Jun 09, 2018 11:07 PM #62
Rainmaker
1,643,796
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Bob -that is right.  Time to recognize it.

Jun 10, 2018 06:11 AM #63
Rainmaker
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Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

It seems like a no-brainer, especially in this day and age.  Maybe they should teach things like this in school.

Jun 16, 2018 08:37 PM #64
Rainmaker
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Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Georgie - the problem is that school impune those who disagree.  There is not diversity of thought.

Jun 19, 2018 09:15 AM #65
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