Pegasus Appliance Repair - Dallas, TX

By
Real Estate Agent with DFW FINE PROPERTIES 0506509

by Patricia Feager, 5/29/2018

 

 

 

 

If you want great service, sometimes it pays to go directly to the horses mouth. This is a big shout out for Pegasus Appliance Repair Company. They serve the Dallas area. For more information or services follow the link to Pegasus Appliance Repair, www.pegasus.com, or call 1-800-816-1359. You can also follow them on FaceBook.

 

After a very stressful experience trying to go through an extended warranty company, I was finally directed to Pegasus. As soon as AJ picked up the phone, he focused on Customer Needs. He listened. Most important of all, I didn't have to repeat, get transferred, or wait on hold, and repeat. Within 30 seconds, I knew this was a Company that was driven for results. An appointment was scheduled within a reasonable amount of time to fit my schedule. AND Fried Diamond, the Appliance Specialist arrived on time!!!

 

Fred showed customer care from the moment he rang the bell. He was polite, took great care to put on booties, and gave me his card. He treated my appliance as if it needed kid gloves. He understood the problem and got right down to work. Technically, Fred is a professional. I was happy he was so careful, knowledgeable, and recognized what needed to be done without asking me a thousand questions or having to call his supervisor for advice. 

 

Both AJ and Fred have excellent communication skills. Right off the bat, I knew they weren't going to try to sell me something or suggest I buy a new appliance. Pegasus lives up to its name, symbolic with wisdom and fame. Personally, I will never buy another extended warranty company plan again. I will go directly to the horses mouth, Pegasus. They are honest and they know how to provide extraordinary customer services. I highly recommend them. I am a very satisfied customer.

 

Patricia Feager 

 

 

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Texas Law requires all license holders to provide the Information about Brokerage Services form to prospective clients.

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 dfw fine properties

 

DFW FINE PROPERTIES

                                        2900 W Southlake Blvd, Suite 180
                                        Southlake, TX 76092
                                        Office: 817-748-4800/FAX: 817-748-4900

                                         Patricia Feager
                                                        Cell: 469-951-4758

                                                        Email: patricia.feager@gmail.com

 

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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Patricia this is a great shout out for Pegasus Appliance Repair.  Great customer service should be acknowledged and rewarded.

May 29, 2018 03:19 PM #1
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Your shout out is a nice way to say thank you for great service. I hope their business continues to grow and flourish.

May 29, 2018 07:14 PM #2
Rainmaker
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Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Patricia... a great way to show gratitude for great service. People like this are worth their weight in gold. I don't know what I'd do without my guy, who is about the only Miele specialist in the area.

May 30, 2018 05:07 AM #3
Rainmaker
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Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By eXp Realty - Alexandria, VA
Alexandria Virginia Homes For Sale

Patricia, what a nice shoutout for Pegasus Appliance Repair. Local business who provide great service, you just don't get better than that. I hope many read your post and contact them for their repair needs.

May 30, 2018 05:57 AM #4
Rainmaker
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Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I love using vendors that others have had good experiences with, it makes it so much easier all the way around.

May 30, 2018 06:44 AM #5
Rainmaker
2,019,200
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

George Souto - Ditto! Companies that sell appliances make it so easy to persuade buyers to take out a warranty plan and they always wait until the very end when you're at the cashier to make that offer. I know for me, I didn't even have time to think about it or review the plan, it was pretty much, take it now or you're not entitled later on.

But now I know, there are great local appliance companies willing to do a great job for consumers, less the stress, and time involved in just getting the Warranty Company to 1) acknowledge you have a plan, 2) won't reject your claim, 3) won't tell you it's cosmetic without even sending anyone out to look, at the appliance, etc. George for weeks I went through hell with that Warranty Company. 

Pegasus came through with flying colors and I highly recommend them!

May 30, 2018 07:29 AM #6
Rainmaker
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Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Debbie Reynolds - Thank you! Pegasus was the equivalent of a homeowners Fairy Godmother. They made magic happen and I am so grateful for their exemplary services! It really does pay to shop locally and not depend so much on warranty companies. 

May 30, 2018 07:31 AM #7
Rainmaker
2,019,200
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Nina Hollander - Finding a Miele Specialist would be difficult in most cities. Thank goodness the product is designed well at the factory. But when something happens, you want the best services, not the run around. 

In my case, my induction burner caught fire and the warranty company told me, it was cosmetic. I just about went through the roof! Worst of all, even when I got the Supervisor on the phone and my claim was approved, the two companies before Pegasus made appointments and never showed up. They were difficult companies to work with. Finally, the Warranty Company got me Pegasus and they delivered excellent services. I'm a happy cooker now!

But you know, it shouldn't have gotten that far. 

May 30, 2018 07:36 AM #8
Rainmaker
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Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Amanda S. Davidson - You can believe, I will refer Pegagus to my clients. They really didn't even have to go above and beyond, they just did it right, right from the start. And that's the way Customer Service should be. 

Have a nice day. 

May 30, 2018 07:38 AM #9
Rainmaker
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Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Brian England - I agree. When you find the right providers for excellent services, they are keepers and you want to support them and keep them in business, growing successfully! I am definitely going to support Pegasus Appliances in Dallas. 

May 30, 2018 07:40 AM #10
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Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Good for you Patricia. It's one thing to make note of a positive experience with another business, but quite another to take the time to give them a write up and endorsement. I'm guessing Pegasus appreciates your gesture. 

May 30, 2018 08:58 AM #11
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Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Patricia... I've had a few battles myself with my home warranty company, but I've won all of them in the end. Miele appliances should never be serviced by anyone who's not been certified by them... and while expensive, they do last forever. Unfortunately, a lot of stores have stopped carryng them in my market due to their expense. And in Europe Miele and Bosch are kind of like high end GE is here!

May 30, 2018 09:23 AM #12
Rainmaker
2,019,200
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Nina Hollander - Something I noticed in Europe was high end appliances. Automobiles were the same. When I made mention of that to my son-in-law, he said, "Europe takes great pride in making quality products designed to last." I believed him, and I believe in you too. He also said, America is known as a disposable country. Then he went on to talk about the big difference in recycling, but I won't go into all that. 

I quit my home warranty many years ago. When I purchased my kitchen appliances it came with a warranty; then I paid for the extended warranty when I got notice that the protection plan was nearly over. I remember debating, should I or shouldn't I? I guess it was a good thing I took out the plan, because even though I had to go through all the stress, they finally put me in touch with a reputable company, Pegasus. From now on, I would go directly through them, or insist the warranty company approves my claim using Pegasus. 

Thanks for your comment. And by the way, if I could have a Miele, I would!

May 30, 2018 01:59 PM #13
Rainmaker
2,019,200
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Debb Janes EcoBroker and Bernie Stea JD - I found out they were on Facebook and gave them a high rating there too. Almost instantly, they thanked me. I sent them the link to blog post and they were really happy! In addition, right after the Appliance Specialist left my house, I called the office and verbally gave high praises. A.J. was quick to return my call and told me I really made his day. Most customers, wouldn't do that. He was very sincere too. I most definitely will continue to sing praises for their outstanding customer services. 

May 30, 2018 02:02 PM #14
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Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

I wish that Pegasus Appliance repair was here in DC - a good repair company is truly a treasure! 

May 31, 2018 06:40 AM #15
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Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Patricia - knowing a local market/ area is so important not only in real estate but in real life too.  This post underscores that value.

May 31, 2018 08:40 AM #16
Rainmaker
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Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Lise Howe - There's something wonderful about people who can use their brain to problem solve, their mouths to ask the right question before giving snarky remarks, and listen to what the Customer has to say, are ones I greatly admire and respect. As you say, they are a "treasure!" 

I also wish there were more good local repair companies, especially in your area too! 

May 31, 2018 09:25 AM #17
Rainmaker
2,019,200
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Michael Jacobs - Spoken like a true wise man!

Thank you, very much. 

May 31, 2018 09:26 AM #18
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Michelle Carr Crowe,Altas Just Call...408-252-8900!
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Family Helping Families Buy & Sell Homes 40+ Years

I agree-when service providers do an excellent job be sure to spread the good word.

May 31, 2018 02:43 PM #19
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