by Patricia Feager, 5/29/2018
If you want great service, sometimes it pays to go directly to the horses mouth. This is a big shout out for Pegasus Appliance Repair Company. They serve the Dallas area. For more information or services follow the link to Pegasus Appliance Repair, www.pegasus.com, or call 1-800-816-1359. You can also follow them on FaceBook.
After a very stressful experience trying to go through an extended warranty company, I was finally directed to Pegasus. As soon as AJ picked up the phone, he focused on Customer Needs. He listened. Most important of all, I didn't have to repeat, get transferred, or wait on hold, and repeat. Within 30 seconds, I knew this was a Company that was driven for results. An appointment was scheduled within a reasonable amount of time to fit my schedule. AND Fried Diamond, the Appliance Specialist arrived on time!!!
Fred showed customer care from the moment he rang the bell. He was polite, took great care to put on booties, and gave me his card. He treated my appliance as if it needed kid gloves. He understood the problem and got right down to work. Technically, Fred is a professional. I was happy he was so careful, knowledgeable, and recognized what needed to be done without asking me a thousand questions or having to call his supervisor for advice.
Both AJ and Fred have excellent communication skills. Right off the bat, I knew they weren't going to try to sell me something or suggest I buy a new appliance. Pegasus lives up to its name, symbolic with wisdom and fame. Personally, I will never buy another extended warranty company plan again. I will go directly to the horses mouth, Pegasus. They are honest and they know how to provide extraordinary customer services. I highly recommend them. I am a very satisfied customer.