Open House Behavior...It's not Just Children.....Sigh....

By
Real Estate Agent with Keller Williams 414-525-0563 57026-90 Broker

We are ever watchful at Open Houses..we are the guardians of our Sellers' homes...their possessions and furnishings.  It goes without saying...or should that children need to stay with their parents at all times...that throwing toys in the air to see if they can hit the Naughty childrenchandelier...turning on the water to see if the whirlpool jets work...testing the beds like trampolines.. dumping out the toybox...and testing the garden hose.. .ought to all be "forbidden behavior." Parents should be "parenting" and mindful that they are a guest in someone else's home and need to behave like a guest...not a potentially destructive intruder.  On occasion...parents have needed reminders.

     Worse than that ...we think ....are Agents who one would hope...apparently not always....would know how to behave professionally as they escort their buyers ....as guests thru a home.  Critiquing the home's features loudly and critically ....voicing their own opinions of style and decor..probably not what they would want at THEIR open house.  We display literature...about the house...the Phone pictureneighborhood...the buyng process...whatever we feel appropriate for that property.  Sooooo...do you think we didn't see you taking pictures of it with your phone ?  Geeeee whiz !

     Sooo many things should go "without saying"....but apparently not...Whether you are an agent or a buyer...you are a guest..and shoould behave like one. If not...you will find that you are not welcome...and will be asked to leave....Yes Mr. Agent...in front of your Buyers...who should question their relationship with you based upon this experience.

        This has been a post brought to you by Sally K.& David L. Hanson, Broker Associates with Keller Williams Realty, honored to be serving southeastern Wisconsin.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Gabe Sanders 06/14/2018 11:00 PM
Topic:
Real Estate Best Practices
Tags:
open house behavior
behavior at an open house

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Rainmaker
706,189
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

  "Sooo many things should go "without saying"....but apparently not..." This says it all.

Jun 06, 2018 12:13 PM #23
Ambassador
2,053,675
Fred Griffin
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

   "Children should be seen and not heard".   Too bad that saying has gone out of vogue.

Jun 06, 2018 12:35 PM #24
Rainmaker
2,759,678
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Agreed Fred Griffin ....when it is an agent...it is lots harder to "forgive" !

Jun 06, 2018 12:44 PM #25
Ambassador
2,708,171
Paul S. Henderson, REALTOR®,CRS,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

I I couldn’t agree with you more Sally and David . Another thing that really bothers me is when people at open houses pick up personal items and comment or  try to guess the value.

Jun 06, 2018 01:19 PM #26
Rainmaker
158,594
Ana Hitzel
AccentPositives Home Staging - Corona, CA
Professional Home Stager Inland Empire

So true! Unfortunately it's not uncommon not to mention the theft issue. Can't understand how agents could allow this. I always tell my staging clients to leave nothing valuable or embarrasing in furniture drawers because people will open them and sit on beds too. Kitchen I get it but who's business is it what is in your nightstand drawers? I've seen people flop on beds on house hunting TV shows, seriously!

Jun 06, 2018 01:41 PM #27
Rainmaker
462,866
Dan Tabit
Northstone Real Estate Inc. - Sammamish, WA

While I agree, guests need to behave like guests, I also advise sellers not to create "attractive nuisances".  In fact, we plan them. When we stage a listing we like to set up a room with toys a kid is welcome to play with.  Sometimes the kid will drive the sale and say, "I want the house with the toys".

Jun 06, 2018 05:04 PM #28
Rainmaker
797,460
Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I never stress on open house protocols, cause I don't do them. I simply spend my time on my more effective 2018 methods of marketing a home and prospecting instead. 

Jun 06, 2018 06:20 PM #29
Rainer
10,590
BIPIN CHANDRIANI
Coldwell Banker Preferred - Exton, PA
For All Things Real Estate!

Great article.

 

I also tell my sellers to lock up valuables/prescription drugs as addicts are known to frequent OH just to steal!

 

REALTOR Safety is also a concern......BEWARE!

Jun 06, 2018 06:32 PM #30
Rainmaker
2,759,678
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Well Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D  what many many agents will tell you is that there is no ONE medium as effective as more than one... and you must never have sold a home as the result of someone who attended an open house...OR had a Seller who may well have wanted one.  Snarky comments are  neither professional nor appreciated.

Jun 06, 2018 06:36 PM #31
Ambassador
2,529,599
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Oh, we're big on open houses here - I'm sure you remember the one earlier this year that I sold TWO million-dollar properties the same day at Open Houses! And, you know how I feel about doing dual but, they all insisted and wound up working out just fine - so a double-double!

That said, some agents do that 'loud talking' thing -- especially when their buyers are going to submit an Offer. They bring up as much negative as possible, hoping it will dissuade others from submitting an Offer too! It's ridiculous but, you can almost seem them coming...err, hear them coming!! 

Jun 06, 2018 07:09 PM #32
Rainer
420,191
Sham Reddy
H E R Realty, Dayton, OH - Dayton, OH
CRS

Very well said!!!

Parents should be "parenting" and mindful that they are a guest in someone else's home and need to behave like a guest...not a potentially destructive intruder.  On occasion...parents have needed reminders.

Jun 07, 2018 04:09 AM #34
Rainmaker
1,612,630
Lottie Kendall
Today | Sotheby's International Realty - San Carlos, CA
Serving San Francisco and the Silicon Valley

The Open House is a wonderful tool in my area, and I've been fortunate not to have experienced some of the awful behavior mentioned here (and in the comments.) I have had to speak to a few children and their parents, reminding them of safety and privacy issues.

Jun 07, 2018 07:43 AM #35
Rainmaker
2,759,678
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Whatever works Lottie Kendall to belittle what another agent perceives as "not 2018" or old school is less than professional ...

Jun 07, 2018 07:47 AM #36
Rainmaker
1,612,630
Lottie Kendall
Today | Sotheby's International Realty - San Carlos, CA
Serving San Francisco and the Silicon Valley

Some of the comments--taking food from the frige, "taking a dump game" are examples of the comments that floored me. Open houses are great tools.

Jun 07, 2018 08:01 AM #37
Rainmaker
345,647
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

I personally feel that the agent who is holding the house open is responsible for the house, possessions of the seller. Therefore, responsible for controlling the actions of those who attend.

If, after asking a parent to take control of their children and they let rowdy behavior to continue, I would have no problem asking them to leave.

Other agents, be professional or we will have a discussion.

If only we could all play nice.

Thanks for pointing out issues that need to be addressed.

Jun 07, 2018 01:30 PM #39
Ambassador
3,583,151
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Sally and David

This is right on target. Sadly, good etiquette by some buyers (and kids) and agents at open houses is sometime missing. People seem to forget they are guests in someone else's house when touring or at an open house. Looking at house with kids is tough, and best avoided I think.

Jeff

Jun 07, 2018 03:14 PM #40
Rainer
141,939
Anita S. Zahn
Advantage Realty 863-840-1420 - Sebring, FL
Highlands County Real Estate Source! I work 4 U!

Lucky I have never had this happen at an open house.  I have had to ask a child to please stop kicking the back of my seat because he was having a temper tantrum while his mother insisted on giving him more candy.  I finally had to pull over got out of the car, opened the back door and said please stop kicking my seat otherwise you will have to walk back to the office.  He and his mother looked at me amazed he stopped.  I'll bet you think I lost a sale, nope sold them a very nice home.  Sometimes kids need an authority figure, mom wasn't doing it that day.  My brand new car was not being abused by this child.

Jun 08, 2018 09:59 AM #41
Rainmaker
1,387,902
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
your real estate writer

I once showed a home to a woman and her late-in-life son, who was about 8 years old. There were 2 steps up from the living room to the dining room and the kid kept running and jumping down - over and over despite Mom telling him to stop.

When it was time to leave, I turned off all the lights and he ran back into the living room to turn that one back on. I turned it off, he ran and turned it on. After about 3 times I picked him up, put him outside and told him to stay there.

Mom said "See now honey. That's what happens when you aren't nice." I hate to think what kind of trouble he caused her by the time he was an undisciplined teen.

Jun 11, 2018 10:15 AM #42
Rainmaker
884,069
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Wow - that's truly bad behavior.  Sometimes I wonder if there are grown-ups in the room!

Jun 13, 2018 08:09 PM #43
Rainmaker
1,318,713
Amanda S. Davidson
Amanda Davidson Real Estate Group - Alexandria, VA
Alexandria Virginia Homes For Sale

Sally and David, wow. I'm not even sure how I'd react if I saw an agent taking pictures of the marketing material. Yikes! The loud critiquing always makes my eyebrow raise, so unprofessional.

Jun 15, 2018 06:11 AM #44
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Sally K. & David L. Hanson

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