TREAT EVERYONE WITH RESPECT

Reblogger Debbie Reynolds
Real Estate Agent with Platinum Properties TN Broker: 208698

The title says pretty much everything we need to know. Each one of us can do our part to make sure nobody is trampled or has their personal rights taken away.

Original content by Grant Schneider

We have heard much about sexual harassment in the workplace lately. While this is a practice that is illegal it also destroys a well aligned diverse workplace. Diverse teams led by good leaders are highly productive teams. Creating a dynamic workforce involves valuing and respecting every individual.

Diversity and Inclusion is really all about engaging employees and customers for more success. It involves valuing all cultures, all races, genders. And it also involves respecting all ideas—that is—diversity of thought. Why do you and your company want to embrace diversity? Most would answer that they would do it because it is right. But there is an ROI. You will get more business and more customers. Gaining loyal customers and engaged agents and employees is built on trust.

Here is how diversity helped one company. The company has restaurants in a metropolitan area located in suburbs as well as downtown cities. The company found that its management development process was not creating successful managers in every location. Specifically, the company was placing whole teams of successful suburban managers into inner city restaurants which were quite different in employee and customer experiences.   There was friction among managers, employees, and customers. The problems included several sexual harassment complaints, difficult problems with guests late at night, employee turnover, and turnover of frustrated managers.

The company believed that lack of diversity was causing friction. It then put together processes aimed at connecting to every employee and every customer. First, every restaurant was to have enough female managers. The female staff now had the option of speaking to another female about a harassment complaint. But that was not all. Culturally diverse managers helped with training and development of all team members. The turnover in the restaurants was reduced. The company also measured guest engagement and that rose substantially. Guests could complain to managers who they perceived understood their needs. The incidents late at night with bar guests were substantially eliminated at the restaurant. The ROI was quickly seen. Sales increased and so did profits because of higher guest counts, more staff engagement, better customer service, and loyal repeat customers.

Is there a cost to being exclusive rather than inclusive? The example just given says there most definitely is. Can you afford to ignore large numbers of employees and customers? Why not start listening to your employees and customers.

Gallup has long had a list of twelve engagement questions   They commissioned a study on diversity in 2005. One finding was that diversity has a business advantage. But the culture must be engaged and inclusive. Here are some questions to consider asking:

I always trust my company to be fair to all employees.

My company treasures diverse opinions and ideas.

If I raised a concern about discrimination, I am confident my employer would do what is right.

My supervisor creates an environment that is trusting and open.

 integrity

You can learn diversity at the Society for Human Resource Management. I have been a proud member and volunteer leader in this organization for many years.  To read a similar post on our web site see HAVING A DIVERSE AND HARASSMENT FREE WORKPLACE IS GOOD FOR YOUR ROI.

Learn how you can eliminate sexual harassment and engage your diverse agents,  employees and customers

Contact Us for a Free Consultation

or call 914-953-4458.

 

Real estate expertise provided by Grant Schneider on ActiveRain

 

Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

- Business Coach

- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

- Organizational Effectiveness

- Time Effectiveness and Organization

914-953-4458, Armonk NY 10504 grant@pdstrategies.com

Visit my website www.pdstrategies.com for information on how you can obtain quantum leaps in your business performance.

Helping businesses go from "good to great"

 

Perfomance Development Strategies - Westchester NY

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Rainmaker
601,207
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Good day 

Thank you for sharing your information with us 

Have a great day. 

Jun 07, 2018 06:09 PM #1
Rainmaker
2,715,006
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Debbie, it seems like every one of our friend Grant's post can be reblogged, reminds me of our other friend Lou....Endre

Jun 07, 2018 07:06 PM #2
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Paul S. Henderson, REALTOR®,CRS,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

Thank you for reblogging Grant's blog post Debbie. He always seems so logical...

Jun 07, 2018 09:49 PM #3
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Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900
Get Results Team...Just Call (408) 252-8900! - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

This sounds so simple, yet if it were being practiced, it wouldn't need to be said.

Jun 07, 2018 10:55 PM #4
Rainmaker
3,530,834
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Debbie, great choice for a reblog, and Grant did a wonderful job with this post.

Jun 08, 2018 05:48 AM #5
Rainmaker
4,270,250
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"Franklin MA Homes"

Good morning, Debbie Reynolds another great selection for a reblog.... every post written by Grant is a winner....

Jun 08, 2018 05:53 AM #6
Rainmaker
1,524,633
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Debbie - thank you for the re blog.  I am finding this is a very timely message.  It is a shame that it hasn't always been the case.

Jun 08, 2018 06:34 AM #7
Rainmaker
2,764,546
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

And if you can't...or won't...just say BYE ! 

Jun 08, 2018 06:39 AM #8
Rainmaker
3,009,363
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Debbie. I love grant's title and this is a great re-blog. Thanks.

Jun 08, 2018 07:15 AM #9
Rainmaker
1,407,744
Yolanda Cordova-Gilbert
Sitterle Homes - Richmond, TX
Sitterle Homes

Debbie,

 What a great re-blog I missed this one first time around and this kind of thing is needed more and more!

Jun 08, 2018 11:44 AM #10
Rainmaker
4,610,220
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thank you very much, Debbie, for sharing this excellent reblog selection.

Jun 10, 2018 06:24 AM #11
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Debbie Reynolds

Your Dedicated Clarksville TN Real Estate Agent
Clarksville and Real Estate are my specialities! May I help you?
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