TREAT EVERYONE WITH RESPECT

Reblogger Gabe Sanders
Real Estate Agent with Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales 3090099

Some great advice from Grant Schneider:

 

Original content by Grant Schneider

We have heard much about sexual harassment in the workplace lately. While this is a practice that is illegal it also destroys a well aligned diverse workplace. Diverse teams led by good leaders are highly productive teams. Creating a dynamic workforce involves valuing and respecting every individual.

Diversity and Inclusion is really all about engaging employees and customers for more success. It involves valuing all cultures, all races, genders. And it also involves respecting all ideas—that is—diversity of thought. Why do you and your company want to embrace diversity? Most would answer that they would do it because it is right. But there is an ROI. You will get more business and more customers. Gaining loyal customers and engaged agents and employees is built on trust.

Here is how diversity helped one company. The company has restaurants in a metropolitan area located in suburbs as well as downtown cities. The company found that its management development process was not creating successful managers in every location. Specifically, the company was placing whole teams of successful suburban managers into inner city restaurants which were quite different in employee and customer experiences.   There was friction among managers, employees, and customers. The problems included several sexual harassment complaints, difficult problems with guests late at night, employee turnover, and turnover of frustrated managers.

The company believed that lack of diversity was causing friction. It then put together processes aimed at connecting to every employee and every customer. First, every restaurant was to have enough female managers. The female staff now had the option of speaking to another female about a harassment complaint. But that was not all. Culturally diverse managers helped with training and development of all team members. The turnover in the restaurants was reduced. The company also measured guest engagement and that rose substantially. Guests could complain to managers who they perceived understood their needs. The incidents late at night with bar guests were substantially eliminated at the restaurant. The ROI was quickly seen. Sales increased and so did profits because of higher guest counts, more staff engagement, better customer service, and loyal repeat customers.

Is there a cost to being exclusive rather than inclusive? The example just given says there most definitely is. Can you afford to ignore large numbers of employees and customers? Why not start listening to your employees and customers.

Gallup has long had a list of twelve engagement questions   They commissioned a study on diversity in 2005. One finding was that diversity has a business advantage. But the culture must be engaged and inclusive. Here are some questions to consider asking:

I always trust my company to be fair to all employees.

My company treasures diverse opinions and ideas.

If I raised a concern about discrimination, I am confident my employer would do what is right.

My supervisor creates an environment that is trusting and open.

 integrity

You can learn diversity at the Society for Human Resource Management. I have been a proud member and volunteer leader in this organization for many years.  To read a similar post on our web site see HAVING A DIVERSE AND HARASSMENT FREE WORKPLACE IS GOOD FOR YOUR ROI.

Learn how you can eliminate sexual harassment and engage your diverse agents,  employees and customers

Contact Us for a Free Consultation

or call 914-953-4458.

 

Real estate expertise provided by Grant Schneider on ActiveRain

 

Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

- Business Coach

- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

- Organizational Effectiveness

- Time Effectiveness and Organization

914-953-4458, Armonk NY 10504 grant@pdstrategies.com

Visit my website www.pdstrategies.com for information on how you can obtain quantum leaps in your business performance.

Helping businesses go from "good to great"

 

Perfomance Development Strategies - Westchester NY

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Ambassador
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Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams fox cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Thanks for sharing this Gabe, our friend Grant Schneider always provides thought provoking wisdom in his blog.

Jun 09, 2018 11:06 PM #1
Rainmaker
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Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

It really does come down to kindness or just plain fairness, and I don’t know why people make it so much more than it has to be.

Jun 09, 2018 11:30 PM #2
Rainmaker
2,570,626
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Bob Crane Grant is a heck of a thorough guy in that respect and I wouldn’t expect any less of them really at all!

Grant Schneider

Jun 09, 2018 11:32 PM #3
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Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Thank you for reblogging the post. I hope others will read it too.

Jun 10, 2018 05:24 AM #4
Rainmaker
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Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thank you very much, Gabe, for sharing this excellent reblog selection.

Jun 10, 2018 06:43 AM #5
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Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Gabe, what a wonderful choice for a reblog, and Grant always writes posts that offers advice we all can use.

Jun 10, 2018 06:50 AM #6
Rainmaker
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Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good evening Gabe - thanks for the repost.  Hope you had a great weekend.

Jun 10, 2018 03:52 PM #7
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

This is very well written and true to Grant Schneider.

Jun 10, 2018 07:15 PM #8
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Gabe Sanders

Stuart Florida Real Estate
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