Being Our Clients' Advocate Means Empowering Them Too

By
Real Estate Agent with www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 228209

Being Our Clients' Advocate Means Empowering Them Too
Give THEM Homework!

I recently had a wonderful young couple who have two small children who had moved to Charlotte for a new job and did not know the area at all.  They wound up with a real estate agent who placed them in a neighborhood outside of the city, neglecting to tell them that their new neighborhood may not be the safest one for small children. The family hated the neighborhood and the school that their children were attending and were ready to move after their first two days in their new home. 


Can we really blame the agent for misplacing these newcomers to Charlotte?  The information that these clients needed is NOT something that we are legally allowed to tell our clients!  It really is a shame to some degree that we can't share this information but, it is a fact of life. Agents must learn to live within the federal housing guidelines if we want to maintain our real estate licenses. 

 

 

HOWEVER, we ARE allowed share references from which the client can glean all of the information that we are federally mandated NOT to communicate to them. So, CAN we blame the agent? We are our clients' advocate and empowering them to do a little homework on their own, is indeed our job.


 

On with the story--Taking quite the financial hit, the family moved quite a bit farther out of the city into a much better area to rent until they had saved enough for a down-payment on a new home as they continued their commute to work in Charlotte.  They later began looking for another home, wisely NOT using their previous agent; instead they used my team to assist them through a referral from a former client of mine who worked with the wife at the bank.  After sending them links to do their own research, as well as setting them up with a gateway and having them fully pre-approved, we began their home search.

Sleep like a baby!

 

They qualified for a much higher valued home than they originally thought and after viewing three homes in GREAT areas, in close proximity to their work, they've put in an Offer, won in a bidding war and are now proud homeowners in an area that they love and plan to reside for quite a few years!

 

 


 

 

The moral of the story:  The first agent not only neglected to advocate for the clients but, the clients had NO idea that THEY could actually do a little homework themselves.  They thought that was what you hire a real estate agent to do.  The other agent wound up placing them in a home in an unsafe neighborhood in a school in which the children were miserable, just to 'get the sale done' (clients' words, not mine)--not to mention, putting them in harms way in the process. We are advocates to our clients; we should have teachers' hearts and not 'salespersons' hearts.' 

Sleeping Soundly

 

 

Just because we are unable to discuss specific matters which many of our Buyers ask about certain neighborhoods and schools, doesn't mean that we can't guide buyers to do a little homework themselves. Assigning our clients homework to do, empowers and involves them in the home-buying process...and allows agents who do so to sleep at night!  

 

 

 


 

 

© Debe Maxwell | The Maxwell House Group | CharlotteBroker@icloud.com | Being Our Clients' Advocate Means Empowering Them Too

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Buyer Information - What Buyers Need to Know in Today's Market
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Rainmaker
3,452,912
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Debe Maxwell, CRS ,

Glad to see this post featured!! You are so right..we must have a teachers heart and  be our clients advocate..its about empowering our clients..this is a team effort. Its not about a slam dunk sale and earning a commission..its about earning trust and loyalty for a client for life. So well said Debe!

Jun 15, 2018 04:41 PM #10
Rainmaker
2,489,722
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

So true Debe Maxwell, CRS there are subjects we can not discuss but we can provide the information and links to find (anything!) online for clients to be in the know.

Jun 15, 2018 08:47 PM #11
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

HI James Dray! You know, even the information that we get from the HOAs and city planning, DOT, etc. - I ALWAYS give the buyers the contact information of whomever I spoke to verify...always!

Jun 15, 2018 10:35 PM #12
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

It is so easy to do to prevent us from getting into trouble and allowing the buyers to feel comfortable in their targeted areas, Lise Howe.

Happy Friday!

Jun 15, 2018 10:36 PM #13
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Teaching hearts - THAT is the kind of real estate agent every buyer (and seller) wants, isn't it, Sally K. & David L. Hanson?

Enjoy your weekend! 

Jun 15, 2018 10:37 PM #14
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Thank you so much, Anna Banana Kruchten CRB, CRS, Broker! It sure beats going to jail, doesn't it?! LOL Seriously, it's such an easy thing to do to allay their fears too. You don't just tell them, "Sorry, I can't tell you that!"

Jun 15, 2018 10:38 PM #15
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Thank you, Roy Kelley! I appreciate you stopping by. Have a wonderful weekend!

Jun 15, 2018 10:39 PM #16
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

There you go, I hope I spawned another great post from you, Endre Barath, Jr.!!

Jun 15, 2018 10:39 PM #17
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Agreed, Jeff Dowler, CRS and it's so darned easy to do too! We may give them other advice that it is perfectly legal to give but, when they can do more research on their own, it is certainly empowering to them.

Jun 15, 2018 10:41 PM #18
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

That's another one - Sex offenders are not a protected class but, knowing where to find this information and share it with our clients is SO important to them, Marte Cliff

Have a great weekend!

Jun 15, 2018 10:42 PM #19
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Endre Barath, Jr. - Some of those questions from EXPERIENCED agents just baffles the mind, don't they? I'm not quite sure what they are thinking!

Jun 15, 2018 10:46 PM #20
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Hi Kathy Streib! That's so true. Some people learn better by 'doing' anyway and when we have no other option to get the information to them, why not allow them to do the research?!

Have a fantastic weekend!

Jun 15, 2018 10:47 PM #21
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I think that is where so many go wrong, Dorie Dillard - they see $$$ signs and that's where their minds go. Our clients deserve advocacy and WE are the ones to provide that and empower them along the way too!

Happy Friday! 

Jun 15, 2018 10:54 PM #22
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Often my clients will say, "Gosh, I never knew you couldn't tell us these things and I never even thought to look it up myself!" I hear things about areas that I had a general idea about but, some stats I didn't know from them after they do the research.

Have a great weekend, Lisa Von Domek

Jun 15, 2018 10:56 PM #23
Rainmaker
1,192,600
Kat Palmiotti
Grand Lux Realty, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

I agree. Buyers can, and should, be involved in the process. As you mention, there are things we cannot say, but that doesn't mean we can't give them the tools to do the research themselves.

Jun 16, 2018 03:50 AM #24
Rainmaker
2,281,855
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Read "customer service" backwards.....service customer! Right under our noses

Jun 16, 2018 08:01 AM #25
Rainmaker
350,943
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

Great points made Debe. I am not sure that the Fair Housing law is really fair.

Yes, we can give resources to the buyer to research on their own.

However, I lost a client because as I explained I could not by law tell them what they were wanting to know about a certain area. I gave them resources to research on their own. They thought I was not serving them well.

 

Jun 18, 2018 06:47 AM #26
Rainmaker
889,766
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Very good information for anyone looking for a home.  Take the initiative to be proactive in your own search.  Not everyone has the time to figure it out, but a good agent will empower them to think independently and do their own research.  Great points all! 

Jun 18, 2018 11:45 AM #27
Rainmaker
405,524
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

"Be the source of the source" - that's what I teach all of my new agents. Yes, there are questions we cannot answer. Yes, there are opinions we better not offer. But that doesn't mean we don't educate our clients, arming them with the info they need based on their unique situation. Great job!

Jun 18, 2018 01:48 PM #28
Rainmaker
495,980
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

It is very important to provide resources for our clients to do their own due diligence.  Especially when they do not know the area or anyone else to talk to, we need to be advocates.  Thank you for sharing.

Jun 18, 2018 03:11 PM #29
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