DELEGATE WITH CONFIDENCE

By
Education & Training with Performance Development Strategies

It is important that as the leader exercise proper control over your business. However, if you exercise too much control you could hurt your business. But it can be tough to let go. Here is how it can happen.

You started your real estate business with a great vision. You spent much of your time working IN the the business making sure that everything was in compliance, the money gets collected and the bills get paid.

You must attend to every detail and, if you forget one thing, it could be a disaster. At this time you have limited opportunity to see the big picture because of all of the minutia.  Sometimes this is a case of not enough time to get it all done.  When you stop the business stops.  It's your baby.  But you can't do it alone and you recognize the need to hire people of a team.

Now once you do that you will need to let go to grow. Continuing to do everything is defeating the whole purpose of hiring help. For example, the new employee may ask a question or offer take on a project. “Don't worry“, you say, “I'll take care of that. It's involved.”

Before long you are complaining that the new person is not working out because you have to do everything. Whose fault is that?

You are still working in the minutia. After all, the new person should know what needs to be done.  You're not a babysitter. Besides, you're still too busy working on the minutia of the business details.   What happened to train and delegate with confidence?

If you are that owner here is how to fix it. Engage your new person from the very first day. Explain, train, encourage, and ask for input. Once you are certain that he or she understands encourage him or her to make decisions on his or her area. Encourage the input. Then monitor. But gradually let go. Learn to look at key measurements that indicate the employee is on track such as number of calls answered, complaints resolved, orders processed, customer feedback and other key areas related to business outcomes. Don’t watch over every detail.

Instead of watching the details and the minutia keep your eye on the direction of your company and your overall results. Set up overarching monitors and measurements to check the direction and success of your business. This measurement is your dashboard. Keep your eye on the dashboard instead of every little detail. Your dashboard helps you make sure that your people are performing the activities related to positive business outcomes. When you see a key measurement of business change you can ask your employees why and ask how it will be corrected. You maintain control, but you are not controlling. You have more important things to do such as promoting the growth of your business.

 

Training

Get out of the way. Get out of the details. Let go, let them drive and watch your stress level decrease and your business grow.  For a similar post on our web site see LEADERSHIP AND CONTROL.

 

Learn how to build your leadership and create successful outcomes.

Contact Us for a Free Consultation

or call 914-953-4458.

 

close

Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 09/18/2018 01:00 AM
  2. Gabe Sanders 06/26/2018 11:00 PM
Topic:
Real Estate Best Practices
Location:
New York Westchester County
Groups:
Coaching and Mentoring
Tags:
employee accountability and engagement
delegation with confidence in armonk ny
leadership and control

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
2,789,079
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Delegation is a wonderful thing...though we have seen many times...when it's done because the "leader" just doesn't want to do ...whatever ...but is not attuned to choosing the best people to do it instead.

Jun 19, 2018 06:18 AM #17
Rainmaker
4,657,181
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

This is excellent advice to share with business owners and managers.

Jun 19, 2018 07:29 AM #18
Rainmaker
1,548,969
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sally and David - yes, that is just handing it off without accountability.

Roy - thank you always for sharing.   Have a great day.

Jun 19, 2018 08:03 AM #19
Rainmaker
2,355,532
Rebecca Gaujot, Realtor®
Perry Wellington Realty, Adam Conrad, Broker - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Grant, a good day training the new agent, she is young and computer literate which makes the job easy.

Jun 19, 2018 07:35 PM #20
Rainmaker
2,759,414
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Grant what awesome wisdom in this post, and having been a Platoon Leader and Company Commander of a Mech Infantry Company I agree with you 100% one must delegate but follow up...I always hated micro managers in the military as well as in Corporate America....Endre

Jun 19, 2018 11:31 PM #21
Rainmaker
3,576,931
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, there is a lot of moving pieces in this business, and can get overwhelming.   It is nice to be able to hire help, but the right person.

Jun 20, 2018 06:10 AM #22
Rainmaker
1,548,969
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Rebecca - great, glad it is working out.

Endre - yes, I say amen to that!

Joan - the right person is very important.

Jun 20, 2018 08:56 AM #23
Ambassador
1,591,599
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

This is timely. We are putting together a notebook outlining all of our systems, and examples. Eg- How we do CMA's with a CMA report attached. We are close to the need to hire someone to do some of the paperwork tasks that require a lot of time...we want to make sure we have clearly communicated our branding style and the formula to help someone transition into the position easily. I think it will give them confidence - and us. Ha. 

Jun 20, 2018 11:45 AM #24
Ambassador
2,593,061
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I think I have shared this with you before but, it wasn't until recent years that I was reminded that my taking over tasks that could easily be done by my assistants, was truly an insult to them, Grant. 

I thought I was 'helping' but, instead I was making them feel inadequate. That stopped as soon as I heard that. That was never my intention but, it certainly was the message I was conveying!

Jun 20, 2018 08:38 PM #25
Rainmaker
1,548,969
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Debb and Bernie - absolutely important.  You should make sure the the person understands and give some small projects to see how he or she does.

Debe - the assistants want to feel like they are doing meaningful work which is a big engagement driver.

Jun 21, 2018 03:12 AM #26
Rainmaker
3,576,931
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, interesting to read the many comments and some things to truly think about when delegating tasks.

Jun 22, 2018 06:23 AM #27
Rainmaker
1,548,969
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Joan - it is an important balance to have the responsibility while delegating.

Jun 22, 2018 07:59 AM #28
Ambassador
3,727,438
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Micro=managing does not work well in allowing people to grow and use their own ideas. I find this very important when being an owner and manager.

Jun 24, 2018 02:16 PM #29
Rainmaker
1,548,969
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Debbie - it is a real engagement killer.  No one likes it.

Jun 25, 2018 06:31 AM #30
Ambassador
2,750,616
Paul S. Henderson, REALTOR®,CRS,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

I have always found if I built my team right; I should be able to delegate with confidence!

Jun 28, 2018 02:46 PM #31
Rainmaker
1,548,969
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Paul - build the team right is certainly the key to delegating with confidence.

Jun 29, 2018 06:21 AM #32
Rainmaker
597,953
Jane Chaulklin-Schott
TEAMCONNECT REALTY - (407) 394-9766 - Orlando, FL
TeamConnect Luxury Homes - Orlando, Florida, 32836

Recently read a number of quotes on good leadership and delegation.  I recall one in which it said a good leader tells someone to do something, but not necessarily how to do it...allowing time to be surprised how they do it.  And my thought was -- Yeah, we have been surprised and many times :)  Still, strong leadership is a sound foundation to success.

Jun 29, 2018 09:03 AM #33
Rainmaker
1,548,969
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Jean - that was George S. Patton.  That means don't micro manage.

Jul 01, 2018 06:09 AM #34
Rainmaker
1,489,091
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

such good advice - I am sharing this with my new Director of Operations - 

Jul 18, 2018 08:34 AM #35
Rainmaker
1,548,969
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Lise - excellent.  That is a key position!

Jul 19, 2018 01:08 PM #36
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
1,548,969

Grant Schneider

Your Coach Helping You Create Successful Outcomes
What is success to you?
*
*
*
*
Spam prevention

Additional Information