What a timely blog...
I was in a large box store doing a return.
A somewhat large man, walked up to the counter and started yelling at the young girl
about something that had broken.
He demanded a refund and was cussing up a storm.
The girl was terrified.
I told the young gal to just call the manager.
I told the man to relax and give the girl a chance.
He then started to cuss at me. He was getting aggressive and was about to throw a punch at me (I am sure of that).
A voice behind him said..."I wouldn't do that!"
He was escorted out and when I left he was sitting in a cop car.
I had looked at the item and you could tell it had been abused in order to get broken.
Hopefully they ban him from the store.
If I was the manager he would not be allowed back in!
If you want Good service, you need to have a bit of patience, at least for a few minutes.
Just remember, the person you are talking to is only a messenger!
So you want to receive great customer service.
Well there is one thing you need to do.
We have all seen the person that has yelled at the person they are asking help from.
So here it is...
2. nicely explain your situation.
3. be patient
4. DON'T YELL
5. Remember the store has policies. (policies that can be stretched especially by supervisors AT TIMES).
6. Treat these people the way that you really want to be treated...ie; Don't yell and swear at them if you don't want to be treated that way.
Remember, these people have rules the company have made and they need to follow them.
Put yourself in their shoes...