Treating Referrals Like the Gift they Are....

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

. This month we sent a series of referrals to different states. The Sellers and Buyers were people we know very well who trusted us ro make the best suggestions for agents.  Neither wanted interview agents...they Referralwanted us to make that choice and send their contact information...and that is what we did. It makes sense to follow directions ....or at least we think it does. 

    We think it's common courtesy...professionalism...to tell us when an offer has been accepted and send a link to the listing be it for a buyer or seller.  The people we refer usually assume we know ...what the house they are selling or buying looks like and often communicate about things they have or will do to the property.  We don't let them know that we have not been "looped in" by the referring agents....and sometimes have to make the request numerous times (ocassionally to no avail...and needless to say, no further referrals) for a property link. 

    Our brokerage has a procedure that is Common Senserequired in order for us to get paid.  It's simple...just send us a copy of the CD at closing...and send a copy of the CD and the check overnight if you please and we give them the address and attention to information.  Having had checks lost a number of times when there is no method to track them, spending the extra $X seems prudent. The little extra money spent avoids having to cancel a check, reissue it and send it again....common sense...hmmm ?  When the agent is getting a five figure check for business that  they would not have gotten any other way....it doesn't seem like a large favor...it does seem like the practical thing to do.

    Some agents believe that "handing off the paperwork" is the end of their responsibility in a referred transaction.   Whenever the check ia written and how it is sent is not their concern...as far as they are concerned...they did their job...nothing else is required.

       Know that when we receive referrals ...you WILL get a copy of the listing..you WILL know when an offer is accepted when the "major milestones" of the transaction have been met...the inspection and financing. When it's closing time...you WILL get a copy of the statement...and we WILL be sure that your check is sent to your brokerage overnight and WILL verify that it has been delivered.  You won't get the "check's in the mail" or "we gave it to accounting" answer from us.

     We also have what is apparently a lost tradition of saying THANK YOU....in our own Curdeous Wisconsin kind of way....when you send a referral to the Hansons for a Buyer or Seller...you are likely to find Cheese Curds delivered to youCheese curds as a token of our appreciation for having sent us your valued referred business. We LOVE what we do..and are appreciative of friends and agents across the country who trust us with their referrals. If you or anyone you know has someone who is buying or selling real estate in the Wisconsin  counties of: Kenosha, Racine, Walworth, Waukesha, Milwaukee,Ozaukee, Washington  or Jefferson...Call the Hansons...414 525 0563. If you have a referral outside of our coverage area...we have a well established network of agents that are pleased...professional...and grateful ...and we would be happy to refer you to them...at no charge but of course.

     This has been a professional procedure post brought to you by Sally K. & David L. Hanson honored to be of assistance for all things real estate in southeastern Wisconsin.#Realestatereferrals

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Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Rainmaker
1,488,991
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

I wish I had a referral to send to you just for the cheese curds in return - that is a great idea! 

Jun 22, 2018 04:52 AM #1
Rainmaker
3,044,315
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Sally and David. I am soooooo with you on this. It is a gift and I have had disappointments too.

Jun 22, 2018 05:04 AM #2
Rainmaker
2,447,315
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Love that quote, Sally, about common sense. I always say commone sense unfortunately is not all that common and an oxymoron. Referrals are indeed an unasked for gift and I treasure them when I receive them.

Jun 22, 2018 05:15 AM #3
Rainmaker
2,168,397
Anita Clark
ColdwellBanker SSK Realtors ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

Sally: Common courtesy can go a long way, unfortunately it is not always all that common. Your approach makes perfect sense to me.

Jun 22, 2018 05:36 AM #4
Rainmaker
2,692,019
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Good morning Sally. The Hanson's have southeast Wisconsin covered and they will communicate their activity and results. Enjoy your day!

Jun 22, 2018 05:41 AM #5
Rainmaker
4,656,343
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thank you very much for sharing your experience and some of your successful business practices.

Jun 22, 2018 06:02 AM #6
Rainmaker
1,548,544
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Sally and David - referrals are like good.  You understand that and your cheese curds are a nice gift.

Jun 22, 2018 07:27 AM #7
Rainmaker
2,005,709
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I only like referring to agents that will keep me in the loop, even though I am not part of the transaction.  You are right, the people that we refer out assume that we are being kept in the loop.

Jun 22, 2018 10:16 AM #8
Ambassador
3,491,646
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Sally and David referrals are the life blood of this business, so when we get one every effort should be made to keep the referral source informed of what is going on and that those who were referred are being take care of.  This is not just good common sense it is also a wise business practice.

Jun 22, 2018 05:02 PM #9
Rainmaker
2,758,513
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Sally and David I am a firm believer if it was not for referrals we would be making 40%-60% less money, so we better treat them like GOLD.... I just closed on  a referral and the agent is sending me another one because of the good feeling she had from me as well as the feedback from her clients....Endre

Jun 22, 2018 10:02 PM #10
Rainmaker
2,470,443
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Sally.

Seems like common courtsey to me, but what do I know.  On a personal note, I don't believe I've ever had a cheese curd

Jun 23, 2018 12:48 AM #11
Rainmaker
1,721,026
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

Sally, you do it so the right way on referrals & it really upsets me when I ask the agent I refer to again & again to keep me updated and they drop the ball.

Jun 23, 2018 03:36 AM #12
Rainmaker
2,789,006
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Cheese curds are required snacking faire when you liveb in Wisconsin James Dray !

Jun 23, 2018 04:25 AM #13
Rainmaker
4,316,342
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Sally and David.  Yes, it can get frustrating when some corporation mishandles that referral check.  It's happened a few too many times with me.

Jun 23, 2018 04:46 AM #14
Rainmaker
1,764,935
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

When someone calls and said that a former client of mine referred them I tell them that's the best way to hear about me.

Jun 23, 2018 05:51 AM #15
Ambassador
3,343,671
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Sally and David- if they'd ever had those cheese curds, they would be a lot better at keeping in touch!  

Jun 23, 2018 09:10 AM #16
Rainmaker
978,682
Carol Williams
U.S.: I specialize in helping agents who have been in the business 2 years or less create a thriving business. - Wenatchee, WA
"Customized Mentoring & Marketing Services"

Hi Sally,
Common sense and common courtesy aren't all that common these days, are they? 

Jun 23, 2018 11:33 AM #17
Rainmaker
82,099
Khash Saghafi
Liberty Home Mortgage Corporation - Cleveland, OH
Mortgage Loan Officer, Cleveland Ohio

Great process to follow Sally & David!! I like how you keep track of everything and stay  organized, that is impressive.

Jun 24, 2018 03:31 AM #18
Ambassador
3,726,838
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

That is a nice touch sending something from your area. I too like knowing when a home goes under contract and to be brought into the loop. I feel it is common courtesy.

Jun 24, 2018 01:57 PM #19
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Rainmaker
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Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce
For All Things Wisconsin Real Estate...Call the Hansons
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