Emerald Auto Service Center in Vista CA Gets My Vote

By
Real Estate Agent with Solutions Real Estate CA DRE #01490977

Emerald Auto Service Center in Vista CA

A Shout-Out!

 

My Mom had to have her car towed by AAA about a week ago – it was not drive-able due to an oil leak - and was referred to the Emerald Auto Service Center in Vista, a AAA-approved facility, about 4 miles from where she lives.

 

We met her over there near the end of the day last Friday to get the verdict from the Service Manager, Kevin – there were some significant issues – and to give her a ride home.

 

The work took about a week, given the complexity of what needed to be repaired, and the car was ready for my Mom to pick up yesterday afternoon as promised.

 

Emerald Auto Service CenterKevin, the Service Manager (and Hector, too), was excellent to work with. He must have called me 6 times to give me updates, but to also report a concern about the head gasket and possible work that might also be needed.

 

Thankfully further testing found that was not the case since it would have been pretty expensive, but he kept me, and my Mom, updated throughout.

 

Kevin also let me know about an issue getting a part that actually worked out in my Mom’s favor cost-wise, and took on some extra work I asked about (the tail gate would not stay up). He showed me everything that was done (that I could see) and explained everything along the way (and I am NOT an auto expert by far!).

 

The overall price was below what was quoted, which is always a pleasure, even with the additional work I asked for but it was still a hefty bill. The car was ready as promised, and the ongoing communication was such a pleasure…and it was not always good news. But I would rather know the deal, wouldn’t you?

 

This was my first experience with Emerald Auto Service Center, and although it was not my car, it was particularly important to me that my Mom, and her vehicle, were taken well care of. Kevin, Hector and Emerald Auto Service Center made sure that happened! They sure get my vote.

 

Emerald Auto Service Center

257 N. Emerald Drive, Suite A

Vista, CA 92083

(760) 414-9626

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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
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Jeff it is always good to make others aware of people who provide excellent service like Emerald Auto Service Center in Vista provide.  I am sure they appreciate the Shout Out.

Jun 29, 2018 03:28 PM #1
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Having good auto care people to turn to is a must. My husband was in a wreck a couple of weeks ago and the body shop is one of the best in town. The manager is a past client 4 times over and knows what he is doing.

Jun 29, 2018 08:19 PM #2
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Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Having an honest and reliable place to have your car serviced is a really valuable asset to any comunity AND the residents...way to go Mom...you picked a gem !

Jun 30, 2018 03:48 AM #3
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JL Boney, III
Coldwell Banker - Columbia, SC
Columbia, SC Real Estate

When you find a good repair shop that give good service, stick with it. They do not come along every day.

Jul 01, 2018 02:25 PM #4
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Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Jeff,
Great shout-out for Emerald Auto Service.  Always love seeing kudos for businesses that know how to give great customer service. 

Jul 02, 2018 08:11 AM #5
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi George Souto 

I told Kevin how pleased I was and that I was going to do a write-up. He was thrilled, but it was well deserved.

Jeff

Jul 04, 2018 03:21 PM #6
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
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So sorry to hear Debbie Reynolds  I hope all is well.

Having a good mechanic you can trust is so important - what would we do without our cars?!

Jeff

Jul 04, 2018 03:23 PM #7
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
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She lucked out with AAA Sally K. & David L. Hanson  although it was a costly repair! But I'm glad all turned out well, and we have a great garage to recommend.

Jeff

Jul 04, 2018 03:24 PM #8
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
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That is sooo true JL Boney, III 

I do as well Carol Williams  And I enjoy sharing them when deserved.

Jeff

Jul 04, 2018 03:25 PM #9
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