THE COSTS OF POOR COMMUNICATION

Reblogger Joan Cox
Real Estate Broker/Owner with Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 DRE# ER40011786

 

We see this communication issue at times in our transaction, and makes for transactions that become contentious and could be avoided with a little communication.  Grant Schneider always has great advice we can use in our daily real estate lives.

Please be sure to leave a comment on his original post.

 

 

Original content by Grant Schneider

What we have here is a failure to communicate.  That line from Cool Hand Luke sums up one of the big problem—our communication does not work.

I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The staff felt that there were a lot of changes, but the staff also felt that management was not keeping them informed. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes.

The real estate industry is not exempt from this.  There have been mergers and many changes.  When this happens, can you say with certainty that you know what is important to your team and what to tell them? The only way to know is to put yourself in their shoes and see thing from their position and mindset. Think to yourself, “If I were hearing this information what would I be worried about right now in the current situation?” If you were that person hearing the message what would be important for you to know? What is the worst thing that could happen, and would you want to know about it in advance? How would you want to be told?

How would you be answering these questions? You can’t answer the questions without the input from your staff—the people affected by the changes. Depending on how much you can discuss, or how much is already known, you might ask a few individuals what the grapevine is saying, and what people are worrying and wondering about.

Now, armed with this information, draft the answers to the questions. Of course they must be truthful answers, for insincerity is easily recognized and will deal a deathblow to your communication efforts. Then they must be couched in terms that are clear and uncompromising, but also considerate and compassionate. It's worth spending some time on this part. Lack of commitment to your message is also easily read and will automatically raise the cynicism level among employees.

You should carefully consider the media used to communicate your message. The way a person receives news can dramatically affect how he or she feels about it, so you need to choose the medium very carefully. E-mail can be perceived as cold and unfeeling in many cases, although it is useful for routine updates that don't have emotional overtones. Some messages are better spoken, either by managers to their groups or by the CEO to the whole organization.

If the messengers don't have highly developed communication skills, it's worth engaging services of people can coach them in the tools of two way communication. The message must remain honest, clear, and compassionate.

 

Communication

And above all, follow through on your commitments and promises. Nothing turns employees and agents off more than empty words. Sincere, caring, ongoing communication can form the basis for building employee engagement when the present time of turmoil ends.  For a similar post on our website see DO YOU FEEL SOMETIMES YOU HAVE A FAILURE TO COMMUNICATE?

Could you use assistance in developing clear communication?

Contact Us for a Free Consultation

or call 914-953-4458.

 

 

Real estate expertise provided by Grant Schneider on ActiveRain

 

Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

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- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

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914-953-4458, Armonk NY 10504 grant@pdstrategies.com

Visit my website www.pdstrategies.com for information on how you can obtain quantum leaps in your business performance.

Helping businesses go from "good to great"

 

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Rainmaker
4,314,977
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thanks for the re-blog, Joan.  I see this all the time.  It's especially true with texts and emails where it's more difficult to include any nuance.

Jul 02, 2018 05:09 AM #3
Rainmaker
2,690,731
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Good morning Joan. Grant nailed this one. Thanks for the reblog. Enjoy your day 

Jul 02, 2018 05:13 AM #4
Rainmaker
4,321,583
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"Franklin MA Homes"

Good morning, Joan Cox thanks for the fine reblog choice...every post written by Grant is a winner....

Jul 02, 2018 05:22 AM #5
Rainmaker
3,451,525
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Joan Cox,

Thanks for re-blogging this post.  Grant Schneider always has great advice we can use in our daily real estate lives. I try and read every post he writes. 

Jul 02, 2018 05:40 AM #6
Rainmaker
2,446,333
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Joan... great selection for a reblog. I read it when Grant first posted and his message is spot on and can't be repeated enough.

Jul 02, 2018 05:57 AM #7
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Sham, communication can be relayed in different forms.

Jul 02, 2018 06:04 AM #8
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Roy, Grant did a great job with his post.

Jul 02, 2018 06:05 AM #9
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Gabe, texts can be construed differently at times for sure.

Jul 02, 2018 06:06 AM #10
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Wayne, he did nail this one! 

Jul 02, 2018 06:06 AM #11
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Barbara, I agree.

Jul 02, 2018 06:06 AM #12
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Dorie, I always know Monday will be a day for his wonderful advice.

Jul 02, 2018 06:06 AM #13
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Nina, I agree also.

Jul 02, 2018 06:07 AM #14
Rainmaker
2,004,824
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Great choice for a reblog, Grant Schneider always has great advice and I enjoy reading his posts.

Jul 02, 2018 07:40 AM #15
Rainmaker
1,299,990
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

Joan, I had not seen this post. Really good job bringing back to the front...good stuff.

Jul 02, 2018 08:03 AM #16
Rainmaker
1,548,344
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good afternoon Joan - thanks for re blogging this i am so happy to see all of the comments 

Jul 02, 2018 09:45 AM #17
Rainmaker
2,016,681
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Good choice, Joan. Putting oneself in the other's shoes is awfully difficult for some people to do, but boy, if you can't do that, if you can't see things from their point of view, you won't ever be able to communicate well.

Jul 02, 2018 06:35 PM #18
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Brian, I do too, and enjoy every Monday's post.

Jul 03, 2018 07:56 AM #19
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Thanks Jeff, glad you got to see it, Grant did a great job with this post.

Jul 03, 2018 07:57 AM #20
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant Schneider you do write posts we all benefit from each and every Monday!

Jul 03, 2018 07:57 AM #21
Rainmaker
3,575,790
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Elizabeth, that is so true! 

Jul 03, 2018 07:58 AM #22
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Rainmaker
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Denver Real Estate - Selling One Home at a Time
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