Our former Sleep Number bed was a solid gem. We had that bed for almost 12 years before we decided to buy a new Sleep Number. But all the new gizmos and features enticed us.
Now, if you've never seen a Sleep Number bed assembled, you might be in for a shock. It is made up of a bunch of pieces, mostly plastic blocks and pads that zip.
The problem I have with good companies that make good products is eventually they search for a way to make more money. You would think that the obvious solution, sell more product, would satisfy profit desires but no. They also have to find a way to manufacture the product for less. Which can mean using inferior or cheaper materials / technology. Besides, you can't make a refrigerator that works into infinity or you'd sell fewer refrigerators and go bankrupt.
In our last century, when people stopped making products for themselves and began buying from vendors, they had certain expectations about the performance and life expectancy of the product. Fine craftsmanship and pride of work was evident way back when, not so today.
In fact, I would go so far as to say most companies don't really give a hoot about their customers, existing or new, much less a repeat customer. You can read more about this experience in my personal blog today at this link: When You Have to Sleep in a Collapsed Sleep Number Bed.